Dear Sir/Madam,I am writing to formally raise a complaint regarding ongoing issues with my Ford Focus ST-Line, which remain unresolved despite multiple visits to your Middlesbrough dealership.The vehicle was originally purchased from your Sheffield branch, where I was advised to bring it to your Middlesbrough location in December to repair a fault with the overhang guard on the passenger door, which had not been working since purchase.Following this repair, a new issue was introduced. The remote start function via the FordPass app ceased working. When attempting to remotely start the vehicle, it emits three horn beeps, indicating that a sensor is detecting an open condition. This issue was not present prior to the repair carried out by your team.Since then, I have returned the vehicle to your Middlesbrough dealership on two further occasions to have this fault investigated and resolved. Unfortunately, the issue persists.To assist with diagnosis, during my most recent visit I provided my FordPass account login details and also invited one of your technicians to access my account for testing purposes. However, I have received no confirmation that this invitation was accepted, nor any meaningful progress towards resolving the issue.I am concerned that:- The original repair has led to a secondary fault- Multiple attempts to rectify the issue have been unsuccessful- Warrenty deadline is getting closer- Future sale of the vehicle will be affected

Friendly and professional staff, however the pricing of quotations seems to have computer problems, My quotation for service and Mot March 2025 was £248.80, the new quotation for March 2026 was £506.16, for exactly the same work, I queried the price, it was manually amended to £363.85, although staff did not understand, why the price had doubled, still a very substantial increase.I did accept the lower price. Four days earlier I requested a quote from Lookers for the supply and fitting of a new car battery, while my car was being serviced, the cost of the battery would be £155.76 with an additional fitting charge of £177.60 (told this was for one hour labour)...... I declined this additional work, subsequently purchased a car battery from Halfords, who fitted the item for £35.00. How many other customers have been quoted and charged these unusually high prices.? Please investigate and forward comments and explanation. Kind regards Ron Maxwell

Excellent .

Excellent

I sent a set of questions by email that were never answered - this issue was both at your call centre and dealer levelAs for your final question - I am looking but won’t be buying from you

On Friday, 30 January 2026 at 12:01:12 GMT, Ford Middlesbroughwrote:Tell us what you think.Unsubscribethank you for your invitation to comment on my recent experience, Whilst the service was in the main OK One aspect was incorrectly carried out and when I went back to get this corrected Service staff were not interested in helping in any way and refused to come and inspect my car to correct problemHi AlfredThank you for your recent visit to Lookers Ford Middlesbrough Service Centre,At Lookers Ford Middlesbrough we are always trying to improve and your feedback is very important to us.We'd love to get your thoughts on how we did. It only takes a few minutes!GoogleTrustpilot

customer called as ordered motability vehicle back in October, and had expected it last week but had no communication, called up on wednesday to be told he would get a cal back, which did not happen so he called up yesterday to be advised that his order will no longer be coming as the garage is no longer a ford dealership. customer is shocked about this as had he not called himself when would he have been told.

Hi Sarah,Thanks for sending this over.I’m concerned and surprised with this list of repairs, given the vehicle has been in with you quite a few times over the past few months and these haven’t been picked up on.Could you give me a rundown of all the dates this vehicle has been in with you, and work carried out? As well as details of all the vehicle checks carried out.ThanksJames

Matthew was super helpful, polite and friendly. Also very professional

When you took over from Martin's many years ago, they had a driving instructor school that I had paid £800 to learn to be a driving instructor. You lot told everyone who had also paid to go away,we weren't getting a refund... it had taken 3 years to save that money up.... as a result of which I could no longer afford to follow my dream... so for 35 years I have always avoided lookers when I bought new cars ... when my Ford bus needed repair nobody else would touch it... you lot took it in and it came out UNREPAIRED because your FITTER not mechanic couldn't work out the problem... so I was charged £1498 for you to do NOTHING ... now I have a bus company (private hire 16 seaters)and take passengers all over the region ... when the topic comes up about cars, I tell them my story that you struggle to fix things... charge a fortune for your failure and to put icing on the cake threaten me with storage when it's there over Christmas and you are shut... hmmmmm