Was good till i left premises, salesman was suppose to email with breakdown of prices and contact me by wkend. Never got email, think they phoned the monday following, but came up as spam on my phone, so didnt answer

I was interested in purchasing a Ford Explorer EV.The salesman was personable and explained the open options clearly to me. I drove the vehicle and I agreed to reserve the showroom model, pending sale of my current vehicle and finance approval etc. I was advised that trading my current vehicle in would leave me in negative equity based on their valuation, and I was encouraged to sell my vehicle privately to prevent this - the quote I was given including the trade-in was significantly more expensive.Following the day I visited the dealership, I communicated with the salesman about my desire to trade-in my vehicle for the sake of ease. I was told that „the price won’t change“ and that I needed to sell privately, but did state they would lend me a vehicle if I was left without in between sale and delivery of my new car. Although I appreciated this gesture, the salesman did not even entertain the idea of a trade-in.Before moving forward, I quoted a lease on a Tesla Model 3 in their app, the trade-in quote given was financially viable for me, and the price was much better than for the Ford. As a result, I purchased a Tesla (which is a higher specification vehicle at a lower price). The Ford salesman would have had a sale from me if he had listened to my wishes.The refundable holding deposit has not been returned as of yet either.

Very informative throughout process and very efficientThanks you

We would like to provide a summary of our recent interactions:On July 30th, 2025, we visited Lookers Middlesbrough to explore the Ford Explorer as a potential option for our upcoming Motability vehicle.During our visit, we consulted with Mr. Joe McMurdo. After understanding our requirements, he recommended the Capri, which offered a larger boot capacity. We were highly impressed with this vehicle.We inquired about delivery timelines, and Mr. McMurdo confirmed a projected delivery date of November 1st, as of that day.Following this, we deliberated on our options and decided to schedule test drives for both vehicles.We returned the following day for the test drives. After evaluating both, we concluded that the Capri was definitively better suited to our child's needs and my mobility requirements. We re-confirmed the delivery date, acknowledging that such dates can fluctuate, and were again advised of a November 1st, 2025, delivery.Subsequently, we further discussed our decision. To proceed with the Capri order, we incurred a £250 cancellation fee. We completed the necessary arrangements with Motability and scheduled a return visit for August 2nd, which we unfortunately had to reschedule due to family matters.On August 7th, we returned to finalize the agreement. Prior to signing, we once more sought confirmation of the delivery date and were again informed of November 1st, 2025.Following this, Motability confirmed that our payments to Ford would commence on November 5th, 2025, aligning with the anticipated vehicle delivery on November 1st, 2025.Since signing the agreement and remitting the £250, based on the information provided by your employees, we have been given four different dates: an initial delivery date of November 1st, a build date of November 29th, a delivery date of December 20th, and currently an estimated delivery window between January 1st and January 31st.Had we been aware of these revised timelines at the outset, we would not have proceeded with cancelling our previous agreement, as our priority was to acquire a vehicle promptly, and the November 1st, 2025, date was ideal. Managing with our current vehicle is becoming increasingly challenging.Furthermore, with the passage of time, we have been unable to identify any more suitable alternatives, as some vehicles within our range that we might have considered are no longer available.Due to the cancellation of our previous lease, we have forfeited our good condition bonus, valued at an additional £250. We now perceive this loss as a direct consequence of the information provided to us.We are concerned that as Motability customers, our orders may be being de-prioritized in favor of fulfilling other sales orders.We would appreciate a phone call to discuss this matter further. Please contact us at

A seamless and streamlined process

Great service from Barry Singh

This is based on the BYD showroom. Holly was brilliant.

Organised to test drive a Mustang GT, wasn't any available despite booking in. Staff were dismissive and unhelpful

Ok and friendly staff

HiI recently sent a complaint over to Ford and they advised that as it was a Lookers Ford that carried out my MOT/service I need to contact you directly.Please believe my complaint -I took my car- ford Fiesta to Middlesbrough Lookers for an MOT and service on Friday 19th September.When driving my vehicle home and over that weekend, I realised there was a rattling sound coming from underneath my car. My partner checked under the car and found that the heat shield was bent back and hanging off. The screws had not been put back in.This must have been done when in the garage for service/MOT as was fine beforehand as was repaired at local garage in May time.I called the garage on Monday morning and was advised to bring it down on Tuesday 23rd. They have now fixed the issue.However, this has meant I've had to drive to the garage this morning and wait for it to be repaired. Resulting in a 45 minute round trip and over an hours wait in the garage.It's my day off work and I've spent over 2 hours sorting this out. I also had to take my 3 year son with me.I'm looking for compensation for my petrol/travel and just the inconvenience of having to come back down to the garage on my day off work and wait around for over an hour.The service and Mot in total came to over £160 and then to leave the heat shield like that is not good enough! I doubt I'll use you again!!! I have always used Ford for over 8 years.My car reg- NU64 FYKFord fiestaKatie FawcettThanksKatie