Organised to test drive a Mustang GT, wasn't any available despite booking in. Staff were dismissive and unhelpful

Ok and friendly staff

HiI recently sent a complaint over to Ford and they advised that as it was a Lookers Ford that carried out my MOT/service I need to contact you directly.Please believe my complaint -I took my car- ford Fiesta to Middlesbrough Lookers for an MOT and service on Friday 19th September.When driving my vehicle home and over that weekend, I realised there was a rattling sound coming from underneath my car. My partner checked under the car and found that the heat shield was bent back and hanging off. The screws had not been put back in.This must have been done when in the garage for service/MOT as was fine beforehand as was repaired at local garage in May time.I called the garage on Monday morning and was advised to bring it down on Tuesday 23rd. They have now fixed the issue.However, this has meant I've had to drive to the garage this morning and wait for it to be repaired. Resulting in a 45 minute round trip and over an hours wait in the garage.It's my day off work and I've spent over 2 hours sorting this out. I also had to take my 3 year son with me.I'm looking for compensation for my petrol/travel and just the inconvenience of having to come back down to the garage on my day off work and wait around for over an hour.The service and Mot in total came to over £160 and then to leave the heat shield like that is not good enough! I doubt I'll use you again!!! I have always used Ford for over 8 years.My car reg- NU64 FYKFord fiestaKatie FawcettThanksKatie

Barry was extremely helpful

Great salesperson

Staff where friendly and willing to help

Good service from Barry

Great car knowledge and friendly customer service.

It was satisfactory to someExtent

I was well looked after and shown just what was required on the car and then left to explore the rest for myself