Gail provided excellent service throughout.

I had a loan car for the weekend which was disgustingly dirty inside, I was tempted to refuse it. I wouldn't take MY car in for a service in that state so don't expect to drive on someone's filth. didn't smell pleasant either

All very good

Having used ford garage for the last 8 years to service my cars and using the service of you picking car up from my address and returning with no problems. But this time sadly someone didn't organise it or forgot and it was me ringing up chasing why my car was not being picked up as arranged and took me having to speak to service manager at 12.15, who message was conveyed to and sent someone out to pick it up. More importantly was the car was due mot, as well, thus taking longer to do. If I hadn't chased what would have been the outcome?? Does your process need to be checked to stop it happening again?!

None

Staff, very helpful and friendly

Excellent with Ross Mcshane, extremely helpful,give lots of advise, not pushy showed me list of vehicles agreed on one, manager made the offer for my vehicle,again all lighthearted but very professional left it to Ross to settle the agreement. On picking up car Ross fully helpful for OAP.

Excellent customer service when i first arrived and was greeted by Sarah. Then when i went to pick the vehicle up Gail was equally as kind and courteous. Very professional job by all involved, never have a problem or a concern while my vehicle is being serviced/mot'd.

Yes the lady who looked after the whole experience was really good, her name was Gail from Lookers Middlesbrough. A treat for customer service :)

Thank you to Paul Thurlow and Paul above him for doing a great job with selling my new car to me . They were 1st class and would recommend Lookers to other people needing a car 👏👏