The thing I initially rang Ford about (a specific issue with my car) could not even be done when the garage had my car in. This had been the ONLY reason I had chosen to submit my car to Ford for investigation and as it was due, had my MOT done at the same time. If I had known Ford were unable to complete the investigative work in the fist place when I rang to enquire about it (and was very frustratingly passed from pillar to post and spoke to at least half a dozen different people and was on the phone absolutely ages) I would never have submitted my car to Ford for its MOT because it’s now an older car, is no longer in warranty. There is a much cheaper garage around the corner from my home which I have been using for the past few years. Whilst I can say that everyone I spoke with was nice enough and the communication with Leon (who works at the Ford garage in Middlesbrough) whilst my car was in the garage was very good, I remain exasperated that the whole scenario of paying more for the privilege of using Ford for my cars MOT and completion of the work required to get it through its MOT after it initially failed was a total waste of time as the initial thing I needed investigating couldn’t be completed or resolved, after I had been extremely explicit and clear about what I needed when I initially contacted Ford and was told repeatedly it could be investigated and any specific work resulting from the outcome of this investigation would be able to be completed by Ford. To be clear, Leon (from the Middlesbrough Ford garage) gave very good customer service whilst my car was in the garage, was helpful and communicated well with me. It was not his fault I had been booked in for something that Ford don’t even offer. The problem I have is with the booking process. I should never have been told Ford could investigate the problem with my car (water getting in to the boot and is found in the spare wheel footwell in the boot, which keeps causing mould in my car) when in fact Ford do not even offer this service at all. As such I am very disappointed in the booking service (despite everyone being nice enough whilst on the phone with me). As such I used a more expensive garage and still have the same initial problem that water is somehow getting in to the boot of my car and is causing mould. I am hence no further forward.

It would be better if returned to the system of picking up the car and retuning it in the afternoon when a yearly service is carried out, particularly for disabled and older drivers like me

Excellent customer service, Becky was friendly and extremely helpful and efficient.

Excellent service from Ross and Paul Morris the manager was excellent. Highly recommend Lookers Ford

Completely satisfied with the whole deal

Collection arrangements were excellent

Excellent service and a very helpful team.

Lookers constantly kept in touch with the whole experience of the service, from collection of the vehicle and return. I could not fault them for their work or for the fact that people I spoke to on the telephone or in person where very friendly and approachable. It is always a stress having a vehicle serviced, not knowing what the outcome will show and the cost of resolving issues. 5 stars to Lookers, highly recommended.

Staff were very knowledgeable.