Your after sales needs serious attention!!>>>> Hello,>>>> I first called and spoke to Cameron Beattie on Friday 27th June, I couldn’t fault the sales service, everything went smoothly. I explained that I couldn’t collect the car until Friday 4th July as I live 300 miles away.>> On Friday the 4th July I arrived in the afternoon, transferred £3000 to yourselves and left with my new car.>> 20 minutes later, I could smell diesel in the car, asked my daughter if she smelled it too and she did. 2 miles later, pulling out of a junction at Blackhall Rocks, the car started stuttering, so I pulled into the forecourt of a petrol station, where the car died.>>>> I will add at this point that the date of sale is on all paperwork as 30/06/2025, 4 days before collection.>>>> I called Cameron and told him I’d broken down, he put me on hold and someone else picked up and then told me to phone RAC. I waited 2 hours on a petrol station forecourt for the RAC to come out and it transpired that the fuel cable had popped off the fuel pump, the battery wasn’t put in the car properly either. The car was MOT’d by the garage prior to collection. So once that was done, I had to refill the car as all the fuel had spilled. Then I required a jump start to get going.>>>> I emailed Cameron to let him know what the issue was (as it was a servicing error) and never received a reply, not even an ‘I’m sorry you and your children had to sit at the side of the road for 2 hours’ or even ‘let us reimburse you for the fuel you lost’.>>>> I decided to not let this ruin our holiday, but we did extend our stay just in case.>>>> Fast forward to Monday 28th July, the car wouldn’t start, I know I have RAC cover but have no documents, called Cameron (but never spoke to him) he emailed them over. Waited 3 hours, got a jump start and was advised to get the car in a garage asap.>>>> Set up the warranty cover and it wouldn’t show any garages in Scotland, never mind in my area, so I called Cameron again, he put me through to the services team who advised I contact my local Ford dealer (45 miles away). So I did and I explained what was going on and booked my car in for Wednesday 30th July at 10am.>>>> On Tuesday 29th, I went for a wee run to the shop and came home and parked my car on the road outside my house so I could powerhouse the drive. Once I was done I went to move the car and it wouldn’t start again. So I called RAC, this was at 12.50. It took until 7.15pm for a mechanic to turn up, I was unable to leave the house as my son’s car was blocked in by my car. Mechanic got the car going, then it died again, this happened 3 times then it came to life. Went for a drive all was well.>>>> Got up on Wednesday to go to garage and the car was dead again, I called RAC at 7.47am and requested a recovery, I called them a further 5 times before they authorised this, but the recovery truck was busy, he arrived at approx 1.45 but didn’t have a jump pack, so he left, came back with jump pack and took my car to trust Ford in Aberdeen.>>>> By the time the car arrived it was too late for them to look at it, so it was put to the back of the queue. I’m then told I’ve to pay £160 an hour for diagnostic testing. This will be an initial fee of £320.>>>> Friday morning they finally looked at my car and diagnosed the issue with the battery, but needed a further 2 hours diagnosis time at a charge of £320.>>>> Tuesday 5th August, they looked at my car again and diagnosed an issue with the hybrid crank pulley.

received excellent service from both the salesperson and the sales manager throughout the whole process. They took the time to understand exactly what I was looking for, listened carefully to my requirements, and never made me feel rushed or pressured.They arranged test drives in two different cars so I could compare them properly and make an informed decision. Their knowledge, patience, and guidance made the experience enjoyable and stress-free. I really appreciated the time and effort they put into helping me choose the right car, and I wouldn't hesitate to recommend

Hi,I am due to return my Ford Ranger to Mobilize Lease & Co. next month.As previously advised, the vehicle has a cracked window resulting from what has been identified as a manufacturing defect (please see the attached email correspondence from Ford themselves). Despite making several attempts to have this issue resolved, including spending two full mornings at a Ford dealership, I have been unable to obtain any meaningful support or resolution.I am therefore writing to formally notify you that, unless this matter is addressed beforehand, the vehicle will be returned with the window still cracked.If you would like the defect repaired prior to collection, I would suggest liaising directly with Ford to arrange for the vehicle to be collected and repaired. In that event, I would also require a courtesy vehicle for the duration of the repair.I wanted to make you aware of the situation in advance to avoid any misunderstanding when the vehicle is returned.Thank you for your assistance, and I look forward to hearing from you.Kind regards,Anth

I would like to leave my comments on a recent visit to the service centre.I rang on Wednesday and arranged to drop my car off on the Friday morning. I was informed of the cost of the check over and later received an email on the problem and the costs.I would also like to mention the very helpful assistance of Chloe Heathcock who was dealing with me, and offered me alternative repair options.Overall a very satisfactory experience.The only obstacle I had was that I received a text asking me for feedback, but it didn't say how to get in touch. I had to search for a way to reply.

LETTER OF CLAIM – CONSUMER RIGHTS ACT 2015Vehicle: Ford Focus ActiveRegistration: NX20 JHZPurchase Date: 27 June 2020Mileage: Approximately 33,996 milesDear Sir/Madam,I am writing to formally set out my claim under the Consumer Rights Act 2015 in relationto the above vehicle, supplied by your dealership on 27 June 2020.The vehicle has been maintained exclusively within your Ford dealership and has a fullFord service history.1. Fault and DiagnosisOn 8 May 2026, the vehicle displayed a spanner warning light and entered a reducedpower (limp mode) condition. I contacted Ford immediately and arranged inspection atthe earliest available appointment, alongside a scheduled service.During initial diagnosis, fault code P250F was identified and the engine oil level wasreported as low. The oil was topped up during this visit.On 21 May 2026, I noticed abnormal exhaust fumes and returned the vehicle to thedealership on 22 May 2026 for further investigation.Subsequent diagnostic testing, including compression testing, identified lowcompression in cylinder 1. The recommended repair is a full engine replacement.The quoted repair cost is approximately £7,500.2. Legal Basis of ClaimUnder the Consumer Rights Act 2015, goods supplied must be of satisfactory qualityand durable, taking into account age, mileage, and maintenance history.Given that:• the vehicle was supplied new in June 2020• it has been fully maintained in accordance with manufacturer servicingrequirements• it has covered only approximately 34,000 miles• and has suffered a major internal engine failure requiring full engine replacementI do not consider the vehicle to have met the required standard of satisfactory durabilityunder the Act.3. Resolution SoughtI am seeking a fair resolution, which I would expect to include a significantcontribution towards the cost of repair or replacement of the engine.4. Next StepsIf this matter cannot be resolved within 14 days, I will consider pursuing further actionthrough alternative dispute resolution and/or the County Court small claims process.I hope this matter can be resolved amicably.Yours faithfully,Nicola Parkin

I have just had my car serviced at Lookers Ford Middlesbrough on 22/5 under my second service plan for the car and have been a loyal customer at Lookers/Jennings for over 20 years. My current Kuga 2020 model has all been serviced at the dealership as was my previous 4 Fords. I now find minor jobs that occur which used to be fixed without charge bulbs fuses wiper blades fixing and the like now have a charge. you now have to have a diagnostic at a cost of £175-180 . It first happened six months ago when my battery failed £175 diagnostic then I was charged the full cost of a new battery well over £500 for a new battery that was a joke in itself but i didnt laugh then. Now My rear washer failed and on the paperwork a diagnostic fee £189.60 to fix it plus any parts. It is incredulous that a trained technician cannot hear the rear washer pump motor was not engaging and on checking the car during the service work out the fault is either the pump failed (but front still working so unlikely) or fuse was blown. Admittedly it took me 15 minutes to source the fuse box details in the manual and track fuse 81. A technician should be able to locate this in seconds. It was the latter a £2.50 fix and 5 minutes of my time technicians time even less and it would give quality of service and reward customer loyalty. If the first obvious check failed then OK it gets more time consuming but a full strip down of the rear washer system flush out and new parts nozzles and pump is quoted at £120 by competitors. Not this £189 diagnostic which is open ended .Lookers are pricing themselves out of the loyalty of customers by this money making trick. It would be better to say we tried the obvious a blown fuse and fixed it or it wasn’t the cause and it needs a little more. A fixed price diagnostic is not cost effective a full strip down of the rear washer system would only take 30 minutes for a trained technician. I expect better of Lookers/Jennings.

Panel left loose on interior centre console near clutch pedal fixing clip damaged and cross threaded and small bolt missing from airbox assembly

Nice Clean and Fresh Property i was Greated with a Very fRIENDLY mEMBER OF sTAFF WITH nO wHAITING AROUND ALL PAPERs were all ready for me very nice People there Thank you

delivered on the 10.04.26, cust is wishing to reject the vehicle. under 14 days cooling off period. Was in a state and scratches. wishing to have full refund

Dear Sir/Madam,I am writing to formally raise a complaint regarding ongoing issues with my Ford Focus ST-Line, which remain unresolved despite multiple visits to your Middlesbrough dealership.The vehicle was originally purchased from your Sheffield branch, where I was advised to bring it to your Middlesbrough location in December to repair a fault with the overhang guard on the passenger door, which had not been working since purchase.Following this repair, a new issue was introduced. The remote start function via the FordPass app ceased working. When attempting to remotely start the vehicle, it emits three horn beeps, indicating that a sensor is detecting an open condition. This issue was not present prior to the repair carried out by your team.Since then, I have returned the vehicle to your Middlesbrough dealership on two further occasions to have this fault investigated and resolved. Unfortunately, the issue persists.To assist with diagnosis, during my most recent visit I provided my FordPass account login details and also invited one of your technicians to access my account for testing purposes. However, I have received no confirmation that this invitation was accepted, nor any meaningful progress towards resolving the issue.I am concerned that:- The original repair has led to a secondary fault- Multiple attempts to rectify the issue have been unsuccessful- Warrenty deadline is getting closer- Future sale of the vehicle will be affected