I would of liked a video which detailed the inspection carried out due to the recall

Excellent service and communication, kept up to date with progress of car throughout service, looked after well

No

The entire customer service experience was excellent, extremely helpful and knowledgeable staff. Big thanks to Ross for helping me with my purchase.

Good customer service particularly by staff at the booking in and on leaving. Positive around experience!

Overall excellent service from start to finish. Very pleased with the quality of the car and the effort put into the presentation for handover. Thank you.

I was offered the option to remain on site whilst the service and mot were carried out, this was appreciated as I had to travel to the site. Sarah Pendleton was my contact and very friendly, professional and knowledgeable. She called me the next day and and as I had a slight problem arranged for a technician to call at my home, the problem was resolved by technician Mark who also was friendly and very proficient snd professional. So I rate the customer after care of Lookers very highly.

Martin from lookers Ford in Middlesbrough was absolutely brilliant. He was friendly, informative and super helpful. I would definitely recommend this dealership to friends and family - especially if they get martin to help them find their new car.

The service reception staff were very helpful and polite

Marcus was really great and I can see myself returning to Lookers purely down to his honest, no pressure and transparent approach which resulted in excellent customer service.