Dealt with Jay and Ross at the Middlesbrough branch and they were fantastic from start to finish. Jay was phenomenal throughout the whole process and even checked a few days later to make sure everything was going well with the car. Jay is definitely a credit to the team!!

This was my first encounter with the on-line service provided, I found the service easy to respond to and time saving when delivering my car for its service. From initially booking my car service to the completion of the service and collection, all staff involved were most courteous and most helpful.

Great staff very helpful ,thanks Alice Great staff on servicing department Alice did a great job. When the car was ready Alice went through all the details relating to the car and hand back was no bother . Thanks Alice .

All went smoothly

Friendly and very helpful service.

Easy to use Easy to check in online. Polite staff. Quick turnaround of car- which had been valeted and washed as well as serviced

Quick and efficient service

Vanessa was very prompt in sending over all paperwork, to be signed virtually, which helped the actual handover be quicker.

As this car was Motability service/insurance/tyres are through that scheme. I was disappointed in the way they looked at 'suitable' cars and didn't let me look. I didn't even get to see the original car (before the one I got, which I also didn't see). Also, it seemed like they were getting the cheapest they could to maximise company profits. Also, the sales assistant decided a weekend of partying was more important than the car handover and wasn't there. I will therefore probably use another garage next time.

Karl was very helpful and informative and made the process relaxed and easy.