Most staff we came into contact with were helpful, considerate, and thoughtful. The only thing that knocked me back slightly was the young assistant who was using the disabled toilet. I had to wait for him to exit - about 5-6 mins - before I could go in. I am a wheelchair user, so it was not possible for me to use regular areas. I was very uncomfortable too due to the waiting. Is allowing staff to use the disabled loo, the norm?

Far too much paperwork. I have bought numerous new cars and never had so much paperwork, luckily the salesman talked us through everything thing making it a little less confusing

Really appreciated the “unveiling” of our new car. Quite a lot of paperwork still. No handbook supplied and shown how to access Ford pass and to use YouTube instead. This does not suit everyone and would prefer a handbook.

Very good experience with buying a used car no fuss and very straghtforward

The return was only due to parts not being in stock at the time. These were promptly ordered and fitted shortly after.

We found our salesman Paul Thurwall was very helpful

Reception staff were particularly helpful and friendly