Overall very satisfied only 3 stars for communication as there was a warranty issue with van which meant that service ran into following day. No issue with that but the phone call I received to say that van wasn’t ready to pick never mentioned warranty issue only that van wasn’t ready. Also agreed price increased by £10 due to environmental fee for disposal of parts removed during service which wasn’t mentioned before service. This was removed from invoice as we hadn’t been informed. Other than that experience was highly satisfactory.

Dan was very patient but the figures were too far removed from budget for a personal lease car. We still did not get a cash price for the vehicle .

Thank you to Marcus for his service

A special mention please for Gail (reception) very pleasant & all explained clearly. In a nutshell no problems at all.

No call to inform me that my car had been done and was ready for collection, I had taken the decision to go there close to the closing time or I would have had to make other arrangements to get home

The only problem was some confusion over the price we had agreed as we always asked for a automatic car and after looking and asking about the quote we were told this was correct until we agreed and were told this was the price for a manual which was quite a price difference. But as this was the car we wanted we still went ahead with the purchase. The pricing mustn’t have much to do with our salesman Karl who was getting this from a sales manager. Karl was great through out the process and the hand over which was a nice surprise. Thanks

Chloe made the whole experience painless. So quick to turn the car around for me. Thanks.

A lot better service this time. Excellent manager