Dear Sir/MadamI am writing to formally escalate my profound concerns and extreme dissatisfaction regarding the brand-new van I purchased from your garage. The vehicle has repeatedly demonstrated fundamental issues since the day of collection, leading me to completely lose confidence in its reliability, and i consider it to be not fit for purpose.I am extremely disappointed with both the condition of the vehicle and the service I have received. As a self-employed individual, I rely entirely on this vehicle for my livelihood, and the repeated breakdowns and excessive time spent off the road have caused significant inconvenience, substantial loss of income, and wasted time.Chronology of Major Issues and Poor Service:-1. Fault on collection: The engine management light illuminated immediately upon driving the van off the forecourt. Although initially attributed to a low battery, an underlying fault later transpired.2. Limp Mode Failure: The van went into 'limp mode' while I was working in Redcar, and unable to continue with customer appointments, resulting in a loss if business. I had to drive all the way home in limp mode. I was later informed this was due to a sensor related to the DPF.3. Persistent Starting Issue: I experienced further problems with the van starting, requiring me to disconnect and reconnect the battery to get it running, causing additional downtime and inconvenience.4. Door and Alarm Faults:• The door has had a persistent issue since collection, sounding as though it is going to snap when opened or closed.• The van alarm has been going off at random times, including during the early hours.5. Failed Repair Attempts and Delays:• Despite reporting the alarm issue, the garage was unable to book the vehicle in promptly. When seen, the battery was replaced but the problem continued.• I was subsequently informed the van required a software update which could not be completed, and later, that the ECU needed replacing.• I was led to believe the repair would be quick, but the van has now been with you for over two weeks with no further updates.6. Inaccessibility of Tools: Upon visiting the garage to collect tools, I found i could not access the van because the electrics has been disconnected, forcing me to borrow and buy additional tools and materials than necessary.7. Poor Communication: My phone calls for updates have consistently been met with the same response: the garage is waiting for updates from Ford, which has happened on numerous occasions.Legal Position and Required Resolution:-The repeated, serious, and fundamental faults, alongside the significant time the van has been off the road, demonstrate a clear breach of my rights under the Consumer Rights Act 2015. Specifically, the van has failed to meet the statutory requirement of being of satisfactory quality and fit for purpose. Given the gravity and frequency of these faults - which have occurred from the day of purchase - and the unsatisfactory duration and outcome of the repair process, the vehicle's underlying reliability has been irreparably compromised:• A full replacement of the van with a new, fault- free equivalent model; or• Rejection of the vehicle and a full refund of the purchase price, along with reasonable compensation for the significant loss of income, wasted time, and inconvenience caused by the constant phone calls, rescheduling jobs, repeated trips and the expense of acquiring replacement tools/materials.I require your prompt written response within 14 days of the date of this email, providing a full explanation of the steps you will take to resolve these ongoing problems and the course of action you will be taking to meet my request for a replacement or a full refund. I also expect reassurance that the vehicle will be returned in full working order if a repair is attempted, and that the underlying reliability concerns will be addressed once and for all.Please treat this matter with the utmost urgency. Should a satisfactory resolution not be agreed upon. I will be left with no option but to escalate this complaint to The Motor Ombudsman and seek legal advice to recover my losses without further notice.I look forward to your prompt response.Yours faithfullyCRAIG CHAPMAN

Can't believe you would put 2 vans we viewed on your fore court in that state

Found pricing of vehicles I was interested (car and van) to be non-competitive/passive, especially px valuation (car).

Because the staff were good and fast acting as I was in between jobs but got all the info to me

Liam and mark great service

Quick Actions with informed information

The staff member was polite and efficient However the trade in price for my current vehicle was below other offers and the rate on interest on finance was well above my banks offer

Personable service

Great service and advice from Liam

Your sales people were not to pushy and were generally good to try and help