Very good

Friendly staff not pushy, very informative and ready to answer any questions.

Was impressed with the professionalism

Because you tried to be helpful but the price was just not good enough

Attentive and excellent customer service throughout. Both the sales consultant and the sales manager were helpful and informative. In particular, the sales manager did his utmost to find middle ground and reach a deal that worked, both for me and for Lookers. I've only given four stars as I thought we'd reached a deal on a Ford Explorer, only to find, when I was ready to sign up, that some specifications which I was under the impression were standard were in fact only available as an optional extra, at an additional cost.

Very personable employees

Couldn't fault the process amazing from start to finish

Enquired about a vehicle for a relative and Aaron responded quickly with all the information requested and more, including a personalised video. Very knowledgeable on the vehicle and kept in touch without being overbearing. Unfortunately that particular vehicle wasn’t quite right for the relative in the end but dealing with Aaron was a much nicer experience than with the other salesman at the Middlesbrough Lookers branch.

A prompt and professional response to my initial submitted survey. Cleared up any confusion and I will be monitoring the website for the particular car I am looking for. Ford Focus St Line X 155BHP (will consider 125BHP) Manual Gear box in Silver. 1 - 2 years old. I have dealt with Lookers Ford Sheffield for many years and will continue to do so.

Excellent service from the sales team however my one issue was that I used the Ford "Value my Car" when looking at the used car on line which gave my car a value of between £12500 and £13000. I also used the free valuation via Parkers which gave a similar value. When the sales guy was going through the figures he valued my car at £11500, even though it was "low milage and in excellent condition", but they thought it was worth more than that so upped the value to £12000. I had a fixed budget and only enquired about the car as I was leaving the premises after dropping my car off at the Service Department for a minor issue. Obviously a discrepancy in the valuation where there didn't appear to be any wriggle room. This is not a big issue and, having used Lookers Sheffield for many years, will continue to do so in the future.