Great service just didn’t like the car I drove a new kuga and hated the drive made me feel sick so unfortunately went for a BYD SealI I with a better electric range thanks anyway

I arrived with the intention of driving away with a new car. Sadly, the car hadn’t been properly prepared for retail - not (roughly washed) had some prominent scratches that should have been polished out and had a very strong odour (extremely spicey) that worryingly seemed ingrained in the car. I would have completed my part exchange and bought the car if the aforementioned had been addressed.

cust received a letter on the 16-03-26 recall for the battery. Contact your dealer, Sheffield were the closest, motor caravan. made appoint over 2 weeks ago for today at 9.30am. Work would take 1 hour. Monday received an email from Lookers to attend early. Service due on the 20-04-2026. Ford UK have told the cust that the service should be every 2 years. Service should be due 2027. Advised the cust that Ford UK were correct, could I wait for the vehicle and told that would be okay, but it was booked in for an all day appointment. The lady said they could offer you a waiting appointment at 10.30 today. Cust accepted the offer. 2 hours to empty the caravan attended this morning about 10.20 went in spoke too 2 ladies at the desk, took the keys and came back 10 ins later and said the work did need to be carried out. Sheffield cant do it as they dont have the part. They wanted the customer to wait, advised he could wait until they get the part, which maybe this afternoon. They advised the customer they will call him when they get the part to book back in and no one has contacted him today to rebook.

The sales team I found excellent during 2 recent purchases, understanding and very helpful with my needs.

Having decided to buy a Ford Puma ST and had excellent help from Lookers Sheffield, I changed my mind about the purchase. Largely in part due to my diagnosed mental health condition, and inability to deal with what would have been a long distance purchase , by delivery, of the car. I cancelled the purchase and was very much helped in that process by the Lookers team, without any angst or concerns. I apologise sincerely for wasting Lookers time and energies, in this matter. I will certainly revisit Lookers in the future if my health allows, to purchase a car. Thank you so much Lookers for your understanding and empathy.

Nobody got back to me after my initial enquiry to book a test drive in a Puma EV. Went to the showroom and was there for nearly an hour and nobody came to see us. Receptionist was very friendly and told us on arrival someone would be with us in about 15 minutes.

Did not receive a call back as promised.

I liaised with Richard Simpson who was friendly, courteous, kind and polite.My only negative critique would be that when it came to discussing the monthly repayment and part ex offer I had to listen to ten minutes of what extra packages were available before getting to the nitty gritty of the actual amounts. If I’m honest I didn’t listen to a lot of what was said as I was just willing him to advise the monthly payments. It would only be then that I would consider taking any additional. In addition to that i was told that after having a think I could call and speak to Sam (the business manager?) and he may be able to find wiggle room in the part ex and monthly payments but this put me off if I’m honest. I would’ve liked to have been offered the very best price in the first instance.I’ve since bought a vehicle from a more local Ford dealership to me who offered their best price from the off and also an extra £700 for my car as part ex.

The sales team were great, both Jay and Bradley were helpful, friendly and knowledgeable.

Dear Savio,Following the conversation you had with my wife on Monday regarding finding glass in the car, we’ve since had further issues and I’d like to put in a formal complaint.After we bought the car we noticed some scratches on the interior material under the window pain, we disregarded this as it’s a used car and we put it down to wear a tear (maybe a dog had scratched it or something similar)At a later date I went to hoover the car out as it needed a clean after having it for a few weeks, my wife noticed something under the drivers seat so put her hand under to get it, we were shocked as it was glass and she cut her hand to the point it was bleeding badly.We then noticed that the window in the drivers seat does not have the Ford Symbol on therefore it all added up that the window had been smashed at some point prior to us buying it.We were not made aware of this, and were told that the car had had FULL Ford service history.The car door is now also becoming loose, and has a gap in between where the interior is fixed onto the exterior door. There is also a rattle when driving the car and the door isn’t aligning correctly.This is not the car we thought we were buying. I’m aware that you have done HPI checks and informed us that the car goes through checks, but the car feels unsafe. We also feel that Ford has not being fully honest with the car history and sold us a car not fit for purpose.Under the Legal Rights Consumer Act 2015 we have a right to repair or replacement. Please can you advise when you are able to fix this please? Otherwise we would like to request to return the car for a full refund or exchange for another car fit for purpose.Please also copy my wife, Jenny in your response Jennyfellowes@hotmail.co.uk as she will be able to bring the car in next week.Tel: 07580736112Look forward to hearing from you and finding a solution soon.RegardsRik Walls