Very helpful knowledge about the car I was interested in if the car comes on the market at a lower rate please let me know

Joe and Tom both very polite Joe very helpful and got everything sorted I needed, despite not taking another ford vehicle. Contact was easy and quick response.

Having bought more than one of my previous new cars from you, and been very satisfied with the price and service received, I reached out to get a quote for a new car. I was contacted, by phone, by a man whose name I have forgotten, and asked for a quote to be emailed to me, as taking calls at work is difficult, and I heard nothing further (and yes I have checked my spam). I have since purchased my new vehicle from another dealer.

I was pleased with service apart from when I was asked what I wanted for my car and I gave them a figure they never replied that was the only down side I would have appreciated a response just to let me know

Very approachable and professional

Helpful staff, very accommodating

My enquiry was dealt with very profesionally and freindly.

Spoke to someone originally on 17th Oct. Asked for some costings on the Capri as I was on the point of paying my balloon payment to keep the Focus. If it was suitable then I would come and test drive and discuss further. 2 weeks later someone called me back. Not with costings but to ask about my enquiry. Told them not to bother. Keeping the focus. Disappointing. Alongside the service experience this is another negative review for Lookers.

I was interested in buying one of the many late model Focus ST Autos that Lookers are selling and especially interested in EJ74FSF which is still for sale today. I was very interested in buying this car and received a good video from Conor at the outset. However I thought the cars were over-priced and asked Lookers to give me their "best price". I was told that their "best price" for this car was £32,000 but that this was conditional on me taking a day off work (I actually have no available holiday to book!) and travelling circa 200 miles to Sheffield to collect the car by 31 October, just so that it go into their sales targets for 31 October whereas I wanted to buy in November. It is now 3 November today and the car is now advertised at £31,990 now, £10 less than their "best price" so their old fashioned sales tactics of trying to bully me into collecting by 31 October to get the best price proved to be completely false. I still think the car is overpriced but I am particularly aggrieved that they are more interested in looking after their own interests than providing good customer service. If Lookers were more flexible with their pricing, along with looking after the needs of the customer rather than their own self interest, they could have sold this car to me.

great comms