The experience was amazing and I enjoyed it

Richard was very helpful and explained things in a straightforward manner. There was never any pressure applied and we spoke extensively about options. Any requests were followed up immediately and it was a very personal service.

Car was available and Coby was happy to let me drive the Mustang for a short period. Don’t really have long enough to test the car properly and try various settings etc. could have done with longer and maybe unaccompanied given I’m 56 yrs old and not a ‘boy racer’. But the service offered was good.

Went to book a MOT didnt take long.

Dealing with one person, Sam Whittaker who traoonded promptly to all communications.

Despite my saying twice that I would contact Lookers if I was still interested in the car, in total three different salespeople, including the manager, kept ringing me on a daily basis. This to me is pressure tactics which I do not like.

A very smooth and transparent sales experience in the end. Despite some initial issues as the cars I was originally enquiring about weren't available (one had just been sold, the other was a website issue), we settled on a test drive of an upgraded model and were allowed to take our time and decide if it was for us. There was no pressure from our salesman Coby (who had just recently transferred across to this dealership), and equally plenty of help from the heads of sales and business, Alex and Tom. We eventually decided on a model that was in stock, and got I believe a very good deal, perhaps due in part to the time of year as people start to go on holiday or look towards the next plate coming out. We're very happy with the car, and the ordering and delivery process. I can't comment too much on the after-sales as we've only had the car for a few days so far, but I'm sure it will be top-notch.

Takes ages for anyone to get back to you if they do at all

Hello,I am writing to request an update further to my prior complaint 29/06 please as it the 14 day period has passed without a response.Ticket 89247184

I bought a used car from you in June this year .I've had it for three weeks when a fault came on the fault was engine coolant over temperature. I contacted ford assistance they arranged for the car to be taken down to ford of Barnsley they fitted a new coolant temp sensor. only had the car back for 4 days and the same problem has come back .now waiting for ford assists to come and sort this out. when its fixed I want to you to replace this car for a replacement one. can not trust this under the consumer rights acts 2015. I've got no trust in this vehicle. I've left emails to lookers of Sheffield but have had no replay. I would like some one to phone me to discuses this issue. thanks n.feely