Great service from Richard, he helped me find the car to suit my needs

- I haven't had my car for 7 weeks due to this branch losing my air filter. Lookers couldn't rebuild my engine so I transferred it to a different garage.- The garage I transferred my car to is struggling to find an air filter that fits my car, and they have been looking for three weeks.- My car's engine had been fully rebuilt for three weeks. However without the missing air filter they can't finish and return it to me.- lf it weren't for Lookers Sheffield I would've gotten my car back three weeks ago.

Lost my air filter whilst having a look at my car. The garage I transferred my car to had to buy new air filter and have been struggling to get a new one for the past three weeks.It has been 7 weeks since I last had my car due to the Sheffield branch losing my air filter and the new garage subsequently having to buy a replacement.

Great staff friendly relaxed but professional

Pleased to be able to do a proper test drive, but that's the only positive. I liked the car and wanted to buy it, but was told I couldn't reserve it because I had already driven it. When I refused to sign a binding contract the salesperson became pushy and fixated on a minor concern I mentioned, which was never a potential deal-breaker. He called me the following day although I'd explicitly said I needed time without further pressure. Long story short, I lost the car. If I'd placed an online reservation before seeing the car I'd have had the thinking time I needed. Unfortunately the website wasn't working properly so I couldn't place an online reservation. The experience has left a very sour taste.

Firstly booked in the car @Lookers Sheffield to action the Car safety recall (20S32)airbag (letter from Ford ).Booked this date 02-04-2026 as i work away because they can only do it on week days, so had to book a days holiday to bring it in.Received a text message on the 01-04-2026 for the appointment @08:00 hrs on 02-04-2026. When i arrived to check in i was told that the parts had not come in, and was told that there were more safety recalls that needed doing ( Free of Charge) and you will get in touch.So there was no communication to tell me not to come in. A DAYS HOLIDAY WASTED!On the 01-05-2026 received a message for an appointment for 05-05-2026@08:00 . No communication before hand to see if the appointment date/time was ok. Phoned up to cancel that appointment as I work away and could not make it. I was also notified that the car would now be required for 2 days? I did not re-book straight away as i now needed to book the 2 days off which i needed to get authorisation from work and find out which days i could have off, so i said i will call back later.I phoned back a few days later and booked for the 21-05-2026 to 22-05-2026.On the 19-05-2026 i received a message for the appointment 21-05-2026 @09:40When i turned up for the appointment i was told that the parts were still on back order and that the appointment was for the 22-05-2026 anyway.The message i received was absolutely for the 21-05-2026. I told the service personnel that you could have notified me that the parts had not come so i wouldn't have wasted my time, fuel and holidays AGAIN ! He said that the appointment was for the 22-05-2026 anyway and you would have been notified, I really doubt that statement.In reality you would need to notify the day before so it stops all the time wasting and not on the day when you turn up.This left me quite furious and has prompted me to complain of the very very poor service and communications, as at the moment i would not recommend any of your services and will be leaving  a bad review for lookers.Is your system broken? Surely you would order your parts, notify your customer when the parts are here and organise an appointment that is suitable to you both, this would be logical.My point is I have wasted my time, fuel and 3 days holiday booking time off and i am no better off and no one seems to be bothered. Because of the work i do (working away)  i cant afford to re-book any more week days off (at the risk of being mugged off AGAIN) as i am running out of my holidays!!This is the worst service, by anyone, i have ever seen.

Sales manager constantly telling us he was two personal down and hadn’t got the time and could we come back later and he would have the relevant information for us but hadn’t done anything and deflected us to a sales person whilst sat up in his office expecting us to wait and wait !!Informed the sales person we were leaving then the manager came down from his office and decided to go through what he should of already done and got most upset and defensive when I told him it wasn’t the way to carry on with customers !!We wanted to purchase a new Mustang GT , I’ve had two already and have experience of Lookers dealing with the BMW branch at Crewe which is why I came from Nottingham hoping fora good experience but unfortunately NOT !!

I am very pleased with the service I get all staff are always very helpful and make you feel welcome.9 out of 10 for the service Sheffield Ford give.Father of PaulaJohn

Dear Sir/Madam,I am writing to formally request the immediate refund of my £250 vehicle deposit paid approximately 8 weeks ago.I decided not to proceed with the vehicle purchase and have since made numerous phone calls requesting the return of my deposit. Despite these repeated requests, I have still not received the refund or any clear explanation for the delay.Please treat this as a formal complaint. If the refund is not processed within 14 days of this email, I will consider escalating the matter further through my bank/card provider and, if necessary, through the Motor Ombudsman and Trading Standards.Please confirm:- The status of my refund- The date payment will be returned- The method of repaymentI look forward to your prompt response.Yours faithfully,Sean Geraghty

cus had some repairs and servicing carried oout on the vehicle. Last correspondence was January, Service manager and also the GM had been inolved previously. Last week cust has emailed the location head Ryan Smith and copied in the Aftersales manager. Cust is not happy with the service he has received over the last 2 years. Late Nov 2023 inner brake pads worn out but marked as green, brakes were grinding within 3 days. Brake discs worn now as the pads had worn down.Replaced as a gesture of goodwill. Park assist failed, 8 weeks to get the car booked in. Custs didnt think this was right. 1 years time would need an engine timing belt changed. Staff member told the customer he had a timing chanin and it would be for life. Tried to get the car booked in but would be 2 months. Gate blow open and cust knocked bumper and wheel arch, cust thought if the sensor had been fixed it wouldnt have hapened. Scraped the paint and also a dent. Take it to a body shop, but not specific that he should go to a Lookers body sho. Rep table guy but this affected the corrosion insurance. Some anti corrosion but on the 3 of the 4 corners would not be covered. lock spring which Lookers repaired last December cust paid it, 4 delays getting the car serviced. Controls on the right hand side of the steering wheel which was defective. Cust went in and they switched the part over and everything was working fine. Buried the vehicle behind to vans when he went to get the vehicle. Tyres fitted at kwick fit they told him the engine under tray is hanging 2 screws are missing and the under train has torn. Cust has emailed but still not had any response. Please see attachment.