The overall price of the cars on offer was good but the ‘supposed’ company policy of not accepting my own car finance from Lloyds bank was very disappointing. They would only allow me to use their own finance partners because they were making a healthy commission , in my case £2000. It should be customers right to choose how to finance their own car . Also despite saying im not interested the sales person tried to upsell four different products!!!!

I got the video but it didn't tell me the price deal. John f

No messages left and have tried to phone 3 times. No answer

Very attentive sales person and gave me all the information I required at a level which was easily understood

Asked for a price on my trade in. The price was far too low so I said forget it. The next day I was contacted by a different sales rep. This person offered me a low but realistic price. If this price was offered initially I would have been coming to test drive the car. Very poor.

I was given the wrong information on how to return my car to Ford credit It costs looked to inspect it before it retired

Inconsistent email messages, seem to come from persons in different places

I came down to your showroom and was parking up my car one of your employees came over and very abruptly told me I couldn’t leave my car there I couldn’t see why not it was in a bay. I really didn’t like his attitude If that’s how you greet any potential customers I did as he asked and moved my car. I drove to trust ford Barnsley and I have bought a ford explorer on mobility.

Your manager in sales Charlie was very confusing and made promises he couldn’t keep, which in the end put us off getting the car we really wanted, which was frustrating. It was a very uncomfortable service once he got involved. Connor was fabulous though.

It might have been more than one if someone from the dealership had actually responded to my enquiry. As of today no acknowledgement in any shape or form whatsoever! Needless to say we have looked elsewhere. Here’s a top tip, don’t send surveys out unless you know someone has actually communicated with the potential customer.