My questions were answered in a professional manner and quick response

Only disappointment is cars advertised on web site that haven’t arrived yet

Never got back to me with any figures

I was interested in buying a Ford Focus STX in blue from Lookers with a very low mileage but was only offered £8700 for my own vehicle as part exchange so it wasn’t worth me driving up to Sheffield for a better look.youbyanycar.com offered me £9300 having seen the vehicle and Motorpoint offered me £9550.00 plus a very reduced price on Williams body treatment and some new executive mats. I purchased a low mileage Ford Focus Active from them. The salesman at Lookers did try to get back to me and I did ring him back but was unable to speak to him. However by that time I had already purchased and had the vehicle from Motorpoint.

Formal Complaint – Ford Transit WV69 LTFDear Sir/Madam,I am writing to make a formal complaint regarding my Ford Transit, registration WV69 LTF, which I purchased from Lookers Ford Sheffield on 30 September 2025.I am extremely disappointed that after only a few months of ownership, the vehicle has developed significant mechanical faults. Having returned the van to your workshop for inspection, I have been informed that it requires replacement of both driveshafts, a gearbox mount, and that the clutch now requires replacement.I understand that Lookers has agreed to replace the driveshafts and gearbox mount under warranty. However, I strongly dispute the decision not to cover the clutch.The fact that the clutch has failed so soon after purchase raises serious concerns about the condition of the vehicle at the point of sale. A clutch should not require replacement after such a short period of ownership, particularly when the vehicle has also been found to have other major drivetrain-related defects. The presence of these faults suggests that the vehicle may not have been of satisfactory quality when supplied.At the time of purchase, the vehicle had approximately 78,000 miles on the odometer. While I appreciate that a clutch is considered a wear-and-tear component, I do not accept that it is reasonable for such a major component to fail so soon after purchase, especially when other significant drivetrain faults have also been identified.Under the Consumer Rights Act 2015, goods supplied by a dealer must be of satisfactory quality, fit for purpose and durable. Given the age of the vehicle, the mileage at purchase, and the fact that multiple major components have failed within months of ownership, I believe it is reasonable for Lookers to cover the cost of the clutch replacement in full.I also dispute the labour charges that I have been quoted for the clutch replacement.I have been informed that Lookers intends to charge me for approximately 3.5 hours of labour to replace the clutch. I do not believe this is reasonable given that the vehicle is already undergoing substantial warranty repairs involving the same area of the drivetrain.As part of the warranty work, Lookers has already confirmed that both driveshafts and the gearbox mount require replacement. To carry out these repairs, significant dismantling work must already be undertaken, including removal of the driveshafts and access to, or removal of, the gearbox. The majority of the labour required to access and replace the clutch is therefore already being completed as part of the warranty repairs.It is unreasonable to charge me the full labour time for a clutch replacement when much of that labour overlaps with work that is already being carried out under warranty. At most, only the additional time required to physically remove and fit the clutch itself should be considered, rather than charging for procedures that are already included within the warranty repairs.I therefore request that Lookers provides a detailed breakdown of the labour being charged, including an explanation of how 3.5 hours has been calculated and how any duplication of labour with the warranty repairs has been excluded.I purchased this van in good faith, expecting it to be mechanically sound and suitable for everyday use. Instead, I am now faced with a substantial repair bill for a vehicle that has already required significant warranty work.I therefore request that Lookers Ford Sheffield:1 Covers the full cost of the clutch replacement.2 Removes or significantly reduces the labour charge to reflect the overlap with the warranty repairs already being undertaken.3 Provides a detailed written breakdown of any labour charges they believe remain payable.4 Confirms in writing that all identified faults, including the driveshafts, gearbox mount and clutch, will be repaired at no cost to myself.5 Provides a written response to this complaint within 14 days.Should this matter not be resolved satisfactorily, I will have no option but to escalate my complaint through your head office complaints process and, if necessary, refer the matter to the Motor Ombudsman and seek independent advice regarding my rights under the Consumer Rights Act 2015.I trust that Lookers will review this matter fairly and recognise that it is unreasonable for a customer to face these costs only months after purchasing a vehicle that has already been found to require multiple major drivetrain repairs.Yours faithfully,Dan Gouldthorpe

Did not have the car I wanted

Bought a used Skoda Fabia on the 29th May.Dealership was very welcoming and Jay couldn't have done more for me. He made buying the car a breeze. Very helpful and always available if I had any questions. Would recommend this dealership.

Hi Andrew,That is disappointing as I spent some time going through the inline form in detail, I have had a further look and have received no ticket number. I would be grateful for you to look into this for me, the concern is not just branch related but also the booking/customer service team and is outlined below.• One of my drivers broke down at circa 08:00 on 20.05.26 with warning lights all over the dash loss of power, vehicle into limp mode etc. He pulled over on the hard shoulder and rang our breakdown provider, the RAC.• We have confirmation just before 09:00 that due to the location they would straight recover the vehicle to the nearest Ford dealer.• I rang the customer service/bookings team at 09:01 and spoke to a female call handler.• I explained that we had a vehicle at the side of the road/motorway and we were in the process of getting it recovered, Lookers Sheffield was our preferred location.• I asked if the van could be booked in for the RAC to drop it off/recovered in today (20.05.26) for the site to triage and assess.• I was advised this was fine however they would not be able to see it immediately and it would be 03.06.26 for the next appointment which although not ideal I agreed to the booking and I was advised if it could be pulled forward it would be.• I received the confirmation as per the start of this email.• The RAC arrived and got the vehicle to Lookers Sheffield at circa 11:30 on 20.05.26. The vehicle was offloaded and the driver went into reception.• We were told by the service team the site was closed to breakdowns and should not have been booked in and were advised that all breakdowns need to be booked in 48 hours in advance.o How anyone can know a vehicle will breakdown to the point of needing recovered in 2 days’ time is beyond me.• I re rang the customer service/bookings at 11:44 and spoke to a male call handler before being transferred to one of the customer service manager Ashley Dixon.• I went through the situation with her, in short we rang up, as instructed, to confirm notice and book a vehicle onto site and it was made abundantly clear the vehicle was being recovered alongside its symptoms and at no point where we advised the site was closed to breakdowns.• Ashley spoke to the site manager who continued to refuse to take the vehicle due to ‘health and safety’ reasons which meant that our driver, a lone worker, was stranded on the road outside the dealer with no regard for his health, safety, or mental wellbeing.• I was advised there was nothing anyone could do and I was to make a complaint via the official channels.• I enquired if anyone would look at it immediately to find a resolution and was advised no it would within the timeframe as set out by the company policy.• I submitted the complaint via the website at circa 13:00 on 20.05.26.• My colleague and I spent several hours on the afternoon of the 20.05.26 attempting to find a company who could recover the vehicle again.o As per most breakdown policies, once take to a location any re attendance will be at a cost as it is the same issue.• We managed to get a subcontractor of the RAC to collect the vehicle on 21.05.26 at total cost of £407.00 inc VAT.This was the outline of the discussions and points from the morning which were logged on the complaint page of the website. There will be circa 40 minutes of telephone conversations between myself and the teams.Can I also add the below to the complaint.• I emailed back to the booking team at 12:39 on 20.05.26 asking for confirmation of cancelation and no one bothered to reply to me and only got this reply after chasing the booking cancelation & complaint up.• Website clearly states acknowledgment within 5 working days, I have had to chase this.o If my submission did not go through, why was this?My initial statement was and still stands, if a site is closed for whatever reason the bookings/customer service team needs to know/be told and given I was explicit with the reasons for the call I feel this is where the fault lies with regards the flow of information between sites and or given to customers. Had I been told the limitations of the site we could have looked at other alternatives and would not have incurred the additional recovery costs and all associated time surrounding this.I request a full review of this booking and would like the cost of the recovery being covered and a goodwill gesture for the extra admin and stress involved getting my driver and my vehicle safe.Can you please confirm receipt of this email.Kind RegardsChrisChris WardOperations ManagerM: 07361 479135 | Clifford House, Cooper Way, Parkhouse, Carlisle, CA3 0JGwww.grainconnect.comThis email contains information from Grain Connect Ltd., which may be privileged or confidential. It is meant only for the individual(s) or entity named above.If you are not the intended recipient, please note that disclosing, copying, distributing or using this information is prohibited.If you have received this email in error, please let me know immediately on the email address above. We monitor our email system, and may record your emails.Grain Connect Ltd.Registered office: Grain Connect Ltd., Clifford House, Cooper Way, Parkhouse, CARLISLE, Cumbria, CA3 0JG. Registered in England no: 10285348

Your staff were very helpful and knowledgeable.

Joe was really attentive and helpful although we had to wait a very long time to be acknowledged in the showroom by anyone before Joe finally came to see us.