Sales operative Joe was really good explained everything in layman’s terms

Very helpful polite guy, Sam Whittaker then I get a call from Savio who when I told him I had bought a car from another looker dealer tried get me cancel it and he would transport and buy off him, told him not very fair, he then stated it was cheap and he could see why but did not want to go into it at this time. Implying something wrong with the vehicleGood job the other dealers salesman was a nice guy to deal with or Lookers would not have my tradeHence the 3 stars

Good afternoon,I am writing to make a formal complaint regarding my order for a 2026 Ford Mustang Mach-E Select 73kWh RWD with Tech Pack+, which I placed through Lookers Ford Sheffield.I entered into this agreement in good faith over a month ago after selecting the vehicle specification that best met my needs. My order was accepted, all documentation was completed and signed, and I entered into a Personal Contract Purchase (PCP) agreement based on this exact vehicle specification. My paperwork consistently identifies the vehicle as a Mustang Mach-E Select with Tech Pack+, and the agreed purchase price and finance were calculated on that basis, as per documents attached.I have now been informed that Ford has decided not to manufacture the Select model with the Tech Pack+. I appreciate that manufacturers may occasionally make changes to their product range. However, I am extremely disappointed that the only option now being presented to me is to purchase the Premium model at a significantly higher cost.What I find particularly difficult to accept is that the features I originally ordered have not been discontinued but remain available on the Premium model. In other words, the specification I contracted to purchase still exists within the Mustang Mach-E range, but I am now being asked to pay substantially more because Ford has changed the trim level on which those features are available.Lookers has advised that upgrading to the Premium model would increase my monthly PCP payment by approximately £140 per month, before taking into account any difference in the optional final payment. I do not believe it is reasonable or fair that I should be expected to absorb such a significant additional cost because of a product decision made by Ford after my order was accepted.As a customer, I entered into this agreement in good faith and committed to purchasing a Ford vehicle based on the specification and price that were agreed at the time. I do not believe I should be financially disadvantaged because Ford has subsequently changed its model offering.I am therefore asking Ford to review my case and provide a fair and reasonable resolution by offering price protection or a goodwill contribution that covers the difference between my agreed Select Tech Pack+ order and the Premium model now required to obtain the same specification.I would also appreciate a written response addressing the following:• Why customers who placed confirmed orders for the Select with Tech Pack+ are expected to bear the financial consequences of Ford’s decision to withdraw that specification.• Whether Ford has implemented any customer support, price protection or goodwill policy for customers affected by this model change.• Whether Ford will work with Lookers to ensure I receive an equivalent vehicle without being placed in a significantly worse financial position.I chose Ford because of the quality of its vehicles and its reputation for customer service, and I would very much like to remain a Ford customer. However, I hope you will agree that expecting a customer to pay an additional £140 per month to obtain the specification they originally ordered is neither reasonable nor in keeping with the level of customer care I expected from Ford.I would appreciate your prompt review of this matter and look forward to receiving your response.Many thanksJonathon Meadows

Good morning,Please what time can I come today .Thank you.Adewale .

Dear Complaints Team,I would like to make a formal complaint regarding the way my Ford warranty enquiry has been handled by Lookers Ford Sheffield.My vehicle registration is X4 OEM.I first contacted your dealership approximately 2½–3 months ago to arrange a warranty claim relating to bodywork on my van. Since then, despite multiple telephone calls and repeated promises of callbacks, I have made virtually no progress whatsoever.To outline the most recent events:• Monday, 6 July 2026 – I called the Lookers Ford Sheffield number and selected option 4 for the body shop. I spoke to Warren, who I believe was working in a centralised call centre. He assured me that someone from the relevant department would call me back later that day, or by Tuesday morning at the latest. No one called.• Wednesday, 8 July 2026 – Having still heard nothing, I called again and spoke to Eve. She was unable to get hold of anyone herself but again assured me that somebody would call me back. I explained that this had already happened before and asked what I should do if nobody contacted me again. I found her response particularly disappointing, as I was simply told that I would have to call back again. Eventually, I requested the complaints email address, along with Eve’s email address, in case I needed to follow this up. Once again, nobody contacted me.• Friday, 10 July 2026 – I called again and spoke to Jane, who transferred me to Accident Aftercare. I spoke with Lewis, who advised that his company (which I believe was Motor Assist / Accident Exchange) could not deal with Ford warranty bodywork claims at all and that I would need to speak to Ford directly. He was unable to assist any further.• Still trying to resolve the matter, I called the dealership again on Friday, 10 July 2026, this time selecting the Sales department rather than the body shop option, as I had been getting nowhere. I spoke to Tom, who transferred me to Darren. Darren then informed me that Lookers Ford Sheffield does not carry out this type of warranty work and that I should instead contact Perrys Ford in Chesterfield or another Ford dealership, such as Doncaster.This leaves me with a number of questions.If Lookers Ford Sheffield does not carry out this type of warranty repair, why have I spent the last 2½–3 months being passed from person to person and repeatedly promised callbacks that never happened? Why was I never told this at the outset? Why has nobody taken ownership of my enquiry or provided me with accurate information?To make matters worse, this is not an isolated incident.On 6 May, I left a Trustpilot review after being kept on hold for over 30 minutes and then being promised a callback that never happened. Lookers responded publicly, apologising for the experience and stating that my comments were important and would help improve your service. Unfortunately, nothing appears to have changed. Since then I have experienced exactly the same issues repeatedly, with further broken promises and no meaningful communication.I would appreciate a response addressing the following:• Why has this enquiry been handled so poorly?• Why was I repeatedly promised callbacks that never happened?• Why was I not informed much earlier that Lookers Ford Sheffield does not undertake these warranty repairs?• What steps are you taking to ensure other customers do not experience the same treatment?I have wasted a considerable amount of time chasing something that could have been resolved with a simple and honest conversation months ago.Unless this matter is addressed satisfactorily, I intend to update my existing reviews and leave further reviews reflecting my continued experience with the service I have received.I look forward to your response.Kind regards,Ollie

Customer looking to get a refund for the deposit on the VW AmarokRang the dealership last week and was told it would be with him within 2 weeks but it's not gone into his account.

Connor the person was amazing, even though we didn’t buy a car in the end due to insurance prices, we felt welcomed treat with the upmost respect and honesty and if I could put more than 5 starts I absolutely would.

Zach was knowledgeable and very helpful

Great staff very helpful

Pls remove my number from your database 07546409526