Had to cancel my test drive to enter competition due to personal reasons but dealer contacted me out of courtesy and entered me anyway

cust purchased the vehicle 11.03.26. The cust also seen this vehicle advertised elsewhere at cheaper price. Transparency pricing website is not working.

I wanted to come and look at vehicle and was never able to set up an appointment to do so despite numerous attempts and flexibility given to the person who contacted.

Neither of 2 links provided by the Bot work - either to “parts” or “complaints”

Really disappointed with the idea that it would take an hour to an hour and a half to do paperwork to simply test drive a car. I’m a cash buyer with no car to exchange and don’t need to have a discussion with a salesman until I know whether the car is for me. Follow the example of JCT600, take my licence, hand me the keys, let me drive the car. If I like it, we can discuss prices. You’ve just lost a near certain sale.

Nobody has got back toe

Jessica rang me off the back of a internet enquiry, she was nice and sounded knowledgeable, told her what I was looking for, she took PX details and said she would get back to me as it was nearly 5pm but never heard anything since.

We part-exchanged a car on 31st January. When we visited we were advised that we didn’t need to process the paper v5 form/tax refund as it was all done online. Unfortunately this was not done on the day. We rang on 28th Feb to follow this up and was told that Bradley was popping out for 5 minutes but would call us back. We didn’t hear anything so called again on 3rd March. Bradley was out that day but the lady who answered the call sent a message to others in the team and Charlie later rang back and left a voicemail to confirm that the paperwork hadn’t been processed on 31st January but that it had been done on 3rd March and he had backdated it. DVLA have confirmed that they only refund tax in full months after the date they are informed. So instead of receiving an expected 9 months of the annual tax of £265 (£198.75) we have only been sent 7 months (£154.58). We would like to complain about how this has been managed and ask how we can be recompensed for the difference. We look forward to your prompt reply.

Really friendly staff.Would’ve scored 5 but I would’ve liked to have been shown around the vehicle and told about it’s features etc

Via the Lookers website, I submitted my details and was contacted very promptly by Brett Turner, along with another member of the sales team. Brett also followed up with an email inviting me to get in touch if I required anything further — which, at the time, seemed reassuring.I subsequently emailed Brett to ask whether it would be possible to view a vehicle at 8:00am on Saturday, as I thought the dealership opens at that time. Strangely — particularly for a sales department — I received no response.As a result, I called directly and spoke to Brett. When I queried whether he had received my email, I was informed there was a “back log” against it. I can only assume this is industry terminology for “we’ll respond if and when we feel like it.”Brett proceeded to book an appointment for me at Sheffield Lookers to purchase a used Ford Puma. I specifically double-checked that 8:00am was acceptable, given it is an early appointment for a dealership, and was assured that this was absolutely fine.I received an email confirmation for 21/2/26 at 8:00am stating that a “Sales Executive” would contact me to introduce themselves prior to the appointment. Unsurprisingly, this did not happen. The confirmation email advised that if I did not receive this call, I should contact Brett — which I did. As before, no reply.I then drove over an hour to Sheffield fully intending to purchase the vehicle — quite possibly the most straightforward sale they would have had that day. On arrival at 8:00am, however, the dealership was completely closed. It did not open until 9:00am.How can Lookers be unaware of its own opening hours?How can emails from confirmed customers go unanswered?How can a confirmed appointment be arranged for a time when the premises are closed?If this reflects the standard of pre-sales communication and organisation, I can only imagine what after-sales support might look like. Fortunately, that is not something I will need to find out.A deeply disappointing experience.