I came to these guys with a big problem and they did not hesitate to help/sort me out. Very welcoming and honest starting from the used sales team (Richard Simpson) all the way up to management.

I got the video but it didn't tell me the price deal.John f

No messages left and have tried to phone 3 times. No answer

Very attentive sales person and gave me all the information I required at a level which was easily understood

Chasing a refund and not happy with the service from service department - the customer posted complaint letter to branch which has been scaned across to customer feed back, so this will not copy and paste you will have to go onto Reps and go into attachments to read full letter.

Asked for a price on my trade in. The price was far too low so I said forget it. The next day I was contacted by a different sales rep. This person offered me a low but realistic price. If this price was offered initially I would have been coming to test drive the car. Very poor.

I was given the wrong information on how to return my car to Ford creditIt costs looked to inspect it before it retired

Inconsistent email messages, seem to come from persons in different places

I came down to your showroom and was parking up my car one of your employees came over and very abruptly told me I couldn’t leave my car there I couldn’t see why not it was in a bay. I really didn’t like his attitude If that’s how you greet any potential customers I did as he asked and moved my car. I drove to trust ford Barnsley and I have bought a ford explorer on mobility.

Our family has spent almost £90k in cash on 3 cars with lookers Sheffield in the past year. Our most recent experience was horrendous.Jay, our sales rep was very friendly, easy to talk to.Savio, his senior manager, is the total opposite and not at all what I would expect from a customer facing senior sales manager. Very quick to push the blame onto Jay or back to myself, but not willing to take accountability for the issues we’ve had with the car (from the first viewing on Saturday, to the minute we drove it home, and the few hours later from what we discovered)..1. Chip on windscreen, nobody told us about it, we didn’t notice it when we viewed on the first Saturday as it was raining, so appeared as another water droplet on the screen. I was not given the keys and the car was not turned on. (we were not allowed to test drive the car as it had a flat tyre. It did have a sign on saying drive away today though which was ironic). I spotted this within a minute or two from leaving the dealership when we collected this (first drive, raining, when the wipers cleared the screen there was a clear mark remaining which turned out to be a stone chip) I immediately called to speak to our sales rep and let him know, got through to a lady who said she would pass on the message and get them to ring us back, no call back, so I sent an email when I got home with all of these points detailed out.2. Mould under rear seats, again, not something I would specifically look for on a 74 plate car with 4000 miles on it, especially from a Ford approved dealership. There was mould/residue around the plastic where the seat belts plug in, which made me look further and discovered lots of mould under the seat.3. Scratches down the front passenger side of the vehicle, I probably wouldn’t have returned for these as they would likely buff out but given the other issues I felt the need to mention them. (We pointed these out to the sales rep on the Saturday and he assured us that they would be sorted, upon collection reassured us they had been (again, it was wet and rainy when we collected it) and didn’t get a chance to inspect the car before we sat down for 2h completing paperwork and paying for the vehicle.When speaking to Savio on the phone the next day, again, nobody called me when I had emailed with the issues so I called to follow up with it, he said that we had multiple opportunities to inspect the car and that we accepted it, that they’ll take it back as “good will” but that they didn’t need to… basically pushing the blame on us for accepting the car with a chipped windscreen and mouldy rear carpets. Regardless, we agreed that I would return the car on Wednesday (28.01.2026) for the work to be Carried out on the 29.01.2026 for me to then collect it again on the 30.01.2026. He arranged a courtesy car & scheduled in the windscreen repair guy. We also agreed Wednesday because he would be there and wanted to look at this and see it for himself. When I arrived he was not there and did not make himself available, Jay came and looked at the car with me so I could show him the issues. He tried to call Savio but there was no answer. I told Jay I would be back on Friday afternoon, around 1:30 to collect the car after I had finished work.I picked up the courtesy car which was full of rubbish (used coffee cups, empty crisp & sweet packets), had no screenwash & no fuel or battery charge, I had to stop and get fuel to be able to get home.I called this evening (29.01.2026) to check that everything had been done as discussed and to make sure that I didn’t waste a journey on Friday collecting it if it wasn’t ready, Savio then told me the windscreen repair had been done, but nothing else, as he had assumed that I would be collecting late Friday before close, when we had discussed Friday afternoon, I told Jay 1:30-2pm & in my email also said Friday afternoon.I had a long conversation with Savio about this as I’m not happy with any of it, his solution was to leave the car over the weekend and collect next week which isn’t easy for us, we don’t live close & with work & childcare we can’t just come up any evening, and we also would rather use the car we’ve just bought rather a courtesy car full of rubbish with no screenwash for another week or so. Somehow it went full circle to us having multiple chances to have inspected the car and that we didn’t spot the chip on the windscreen either which was completely false. Minutes into driving the car I spotted it and rang (we left just after 4pm on the 21st and I rang at 4:16pm to let them know about the chip on the screen). Again, Savio went on to say “we’ve not asked you to cover the cost of any of these reparations” as if that would ever have been required, but wanted me to again know that they didn’t need to do this because we had multiple opportunities to inspect the car.I find it distasteful that a Ford approved dealership cannot take accountability for failure to properly inspect their own vehicle prior to sale (chip on windscreen & mould) and then go on to say it is the customers fault and that it’s a good will gesture to rectify.At this point I no longer wanted to speak to him as I felt it wasn’t going anywhere, and I was being accused of not noticing these things myself when I spotted it minutes into my first drive of the vehicle. I asked to speak to a more senior manager and was told that he was the senior sales manager. I asked for a general manager and was told that none are available, I then requested a call back from one to discuss this situation so it will be interesting to see if that happens as I’m not convinced he took the request seriously.He continued to say that if I wanted the car back tomorrow (30.01.2026) that I could come but they might not have chance to clean it & get everything done as agreed. I want the vehicle so we agreed he would “try” to prioritise it so that it was ready, but mentioned that there were 12 other cars going through tomorrow so I wasn’t a priority.He also said he would get one of the sales reps to put £25 fuel in for “the inconvenience” which I find comical, I’ve lost hours of my time & had an appalling experience buying a used “approved” car from a Ford dealership, again to reiterate a 74 plate ford direct car with 4000 miles on it.We will likely never return to Ford Lookers.