Result of the enquiry was that with the valuation for my car that I received I couldn't at the moment afford to update my Kuga.

I am writing to make a formal complaint regarding damage to my vehicle and the incomplete service provided while my car was in your care.I brought my car in yesterday for a diagnostic test due to an issue with the vehicle rolling forward when placed in reverse gear. I was informed at the time of booking that, as part of the service provided by Ford, my car would be cleaned. However, upon collecting the vehicle, it was evident that this had not been done.I collected the car at approximately 5:00pm. As it was already dark at the time of collection, I was unable to fully inspect the exterior of the vehicle. This morning, upon viewing the car in daylight, I noticed a large scratch across the front of the vehicle that was not present prior to it being left with you.I am extremely disappointed to discover this damage, particularly as the vehicle was in your possession when it appears to have occurred, and given that the agreed service was not fully carried out.I would like this matter investigated as soon as possible and to be advised on how you intend to resolve both the damage to my vehicle and the incomplete service. I expect appropriate responsibility to be taken and a satisfactory resolution provided.

The vehicle was bought approximately 18 months ago. After 3 months or so the vehicle was not used for a few days and wouldn't start. I managed to get the vehicle started with my own jump leads. The same thing happened a few months later, agai I resolved this issue myself.At the third time of this happening I rang the AA for assistance with the start and they told me something was draining the battery. The van was booked in with Ford, the battery changed and a software update ran. The same thing has happened at least 3 times since (maybe 4), the AA called, the van booked in with Ford, new battery installed and software update ran. Everytime the van is taken to Ford I am told the battery and Software is at fault. If I don't use the van for 2 or 3 days this happens!Despite me asking Ford to keep the van and monitor it over a few days or even a week everytime I drop it off they call me a few hours later to tell me it is finished. This is not good enough. I bought this van as peace of mind that my vehicle will not impact my work or family life and to press I am 2 to 3 days wages out of pocket, it has gotten in the way of my 10th wedding anniversary and has impacted time with my children and none of this includes my time making phone calls to Ford, the AA amd writing emails like this. At this stage I would like some form of compensation and potentially a new van, as I do not believe for a minute that this issue will be resolved by the people at Ford.

So, I go all the way literally to the other side of the city to find that the booking i made was turned away!I am not due a service while February but I was hounded with calls to book the MOT in!What an absolute piss take!!!!!!Not only has it been a waste of fuel but an inconvenience to my morning overall.Honestly, to say I'm livid is an absolute understatement!!!!In future I'm going to request the car gets picked up from my address. I know this is an inconvenience to staff but I'll play lookers game now. LOOKERS HAVE MY PHONE NUMBER!! ALL IT TOOK WAS A CALL, SMS OR EMAIL BEFORE I SET OFF!!!Absolute piss take!!

Hello,I am writing to raise a formal complaint regarding work carried out by Lookers on my Ford Focus Estate, registration DY15 WOM, and an ABS fault that I believe arose directly as a result of that work.On 25 June 2025, Lookers carried out work to resolve a TPMS warning light on my vehicle. Prior to this visit, the car did not have any ABS or related warning lights showing. Shortly after the TPMS work was completed, additional warning lights appeared, including the ABS warning light and issues with Hill Start Assist and Active City Stop.On 30 June 2025, I received a courtesy follow-up phone call from Lookers. During this call, I clearly explained that other warning lights had appeared since the TPMS work had been done. I was advised to bring the vehicle back into the garage. Later the same day, I contacted the garage again to ask about arranging a follow-up inspection and was told to bring the car in when I could. Unfortunately, due to a practical constraint at the time, I was not able to return the vehicle immediately.I then continued to use the vehicle until 17 December 2025, when it returned to the same Lookers garage for a manufacturer recall repair and its MOT. The vehicle failed its MOT due to the ABS warning light being illuminated. I raised my belief that this issue stemmed from the TPMS work both when booking the appointment and again in person at the garage. Despite this, I was quoted a significant cost for further inspection of the ABS fault.I understand that this model of Ford Focus uses indirect TPMS, which relies on the ABS wheel speed sensors and does not have physical TPMS sensors in the wheels. Given this, and the fact that the ABS warning light appeared immediately after the TPMS work was carried out, I believe it is likely that an ABS sensor or its wiring was disturbed, damaged, or left incorrectly connected during that work.I would also like to stress that the issue was raised promptly. I reported the appearance of additional warning lights within five days of the original work being completed and was advised by Lookers to return the vehicle when possible. While I accept that I could not bring the car back straight away, I do not believe this should negate the fact that the problem was identified and communicated at the time.Given the above, I believe the ABS fault is directly linked to the TPMS work carried out on 25 June 2025 and that the work may not have been carried out with reasonable care and skill, as required under the Consumer Rights Act 2015.I am therefore asking Lookers to accept responsibility for this issue and either carry out the necessary diagnosis and repair of the ABS fault at no cost to me, or reimburse the reasonable cost of having the fault repaired elsewhere.I would also appreciate it if you could check and confirm any call notes or records held in relation to my contact with Lookers on 30 June 2025, as these calls are relevant to this complaint.I hope this matter can be resolved amicably and without the need for escalation, but I am prepared to take the complaint further if required. I look forward to your response.Kind regards,

The person I spoke to was so helpful and understanding of my situation , I bought our current car from Lookers in Braintree . great service

i purchase a car paid £17000 after two weeks battery went i try to start it but it was dead i was going to a funeral , next door to were i work is a garage i went round they check battery they said it be 45 mins get one dropped off the battery was knackered i had to purchase it to get were i was going been a upset day as you can imagine , i rang lookers manager charlie not interested all about persiegers i had time to ring rac or lookers what they going to help in me in that hr nothing took 25 mins to get threw today i rang wife telled her to get a taxi so she get ther , the manager as no compassion not interested what's so ever ,disgusted in his manner i would not pay me money i buy cars from lookers for 25 yrs that be last if not resolved under consumer act it was under 30 days as i had a lot on trying to get to the wake or funeral i was that stressed i didnt go i didnt want the day to be worse be me, the cost of battery was £232..56,

The vehicle would not start in customer work car park - vehilce has been check over and battery was dead, customer has paid £232.56 to replace the battery. Customer has sent an email Sam Whittaker with regards to this. Battery was replaced VMC Sheffield - customer invoiceThis has been put on line via complaint phone line .

Very helpful knowledge about the car I was interested in if the car comes on the market at a lower rate please let me know

Joe and Tom both very politeJoe very helpful and got everything sorted I needed, despite not taking another ford vehicle. Contact was easy and quick response.