Number of events customer scrape car due to rear sensor not working. Vehilce was booked for service but was told he could not have sensor check at the same time. the health check report the brakes pads and discs were reported green- after a couple of weeks and low mileage the brakes pads had worn out and damaged discs. summer 25 customer fund corrosion on wheel arch which had been repaired few mths earlier . Branch said it would be covered by warranty but when it went in to ford approved body shop he was told as a smart repair was done on wing it has invalid the warranty on wing- In December the rear sensor start to fail again. David Critchley very kindly help get this sort, also steering wheel right hand button were replace incorrectly (not the correct part) customer had to return to branch again to for many of times and on one visit his car was blocked in with other vehilce so had to wait till the staff moved all vehilce Customer is asking for help towards the cost of wing repair. Customer is looking for Help from lookers to towards the cost of rear wing repair/replacement. Customer would prefers email contact .

Fault on vehicle not resolved and still recurring. Second gear sometimes too stiff to shift into and therefore making vehicle unsafe.Further complaint regarding my vehicle still not being registered at my home address and is instead registered to a previous address. This was raised when I purchased the vehicle but I was told to sign the relevant documentation anyway but has not yet been resolved.

Fleet Assist - We have had a complaint raised regarding vehicle, AV72UBF this vehicle was booked in for a safety recall and the site cancelled this at last minute on 23/01 advising the update is not yet available. The customer just wished to provide feedback that a sooner notification would have been appreciated.

Your manager in sales Charlie was very confusing and made promises he couldn’t keep, which in the end put us off getting the car we really wanted, which was frustrating. It was a very uncomfortable service once he got involved.Connor was fabulous though.

Dear Lookers Ford Customer Services Team,I am writing to formally complain about my recent experience with Lookers Ford, which has been extremely disappointing and frustrating from start to finish.I initially brought my vehicle in for diagnostic work, which I was advised had been completed. However, upon collecting my car and returning home, I discovered a large scratch across the bonnet that was not present when the vehicle was handed over to you.I contacted Lookers immediately, and to your credit, the issue was acknowledged. I was booked back in without issue, provided with a courtesy car, and the scratch was repaired. I was then contacted and advised that my vehicle was ready for collection.Due to work commitments, I informed your team that I was unable to collect the vehicle on the day I was contacted, but that I could attend on the Saturday. I was explicitly told this would not be a problem and that the service department would be open until 11:30am. As a result, I took half a day’s leave from work to attend.I arrived at Lookers Ford at approximately 10:00am on Saturday, only to be told that the service department was closed on weekends. The individual at the sales desk was unhelpful and had a noticeable attitude. After contacting someone from the service department, I was informed that my keys had been “put away.” Unfortunately, the sales representative was unable to locate my keys and told me there was nothing that could be done, instructing me to return on Monday.On Sunday, I contacted Lookers again to explain that, due to work commitments, I was unable to attend on Monday. During this call, I was spoken to extremely rudely and told that this was “not their problem,” and that the courtesy car needed to be returned as the insurance on it was running out. I explained that the situation was not of my making, as I had attended at the agreed time on Saturday only to find that my vehicle was not available and the service department was closed contrary to what I had been told.As a result of the lack of support and flexibility shown, I have since had to independently arrange matters myself. I have now managed to get in contact with someone from the service department who has agreed to bring my vehicle to my work location and exchange it with the courtesy car. While I appreciate this solution, it should be noted that this arrangement was only achieved after considerable effort on my part, and not as a proactive resolution from the dealership.This entire experience has caused unnecessary stress, loss of earnings due to taking time off work, and significant inconvenience, all stemming from incorrect information provided by your staff and the poor standard of customer service I received.In light of the above, I believe it would be appropriate for Lookers to offer compensation or a goodwill gesture to reflect the time lost, inconvenience caused, and the manner in which this situation was handled. I would appreciate details of how you intend to address this matter and prevent similar issues from occurring in the future.I look forward to your prompt response.

You did very well vehicle is great and delivered on time.Staff were polite and brilliant to deal with.

It might have been more than one if someone from the dealership had actually responded to my enquiry. As of today no acknowledgement in any shape or form whatsoever! Needless to say we have looked elsewhere. Here’s a top tip, don’t send surveys out unless you know someone has actually communicated with the potential customer.

I have always had a good relationship with this dealer ,we couldn’t get a deal done this time . But perhaps in the future

Clicked link for more info on a specific car advertised on your site. Chose Gateshead received a call from Gateshead to say they don’t sell new cars (why have Gateshead as a choice?) asked if Sheffield could contact me. I confirmed only wanted to know if stock at price advertised was still available instead get a call . Why not just reply to the question posed?

As a returning customer, I always find a welcoming ambiance at Lookers. Dealing with Daniel was like sitting down for a pint and catching up on the world. Very relaxed, friendly and professional. If any of his colleagues walked by, they would smile and say hello, also they made a fuss over my two cock-a-poos, making me feel less awkward for having brought them with me. All this overseen by the genuinely good-natured Charlie, with whom I have had the pleasure of dealing with on past purchases. He made us feel welcome with a cheery smile and coffee on arrival. My only criticism is that we weren't told about the doughnuts on offer until we were leaving. Big thankyou to all at Lookers, Sheffield. See you again soon, but hopefully, not too soon.