I am writing to raise a formal complaint regarding the ongoing issues I have experienced with the vehicle I purchased from your dealership at the end of February, along with the unacceptable standard of after-sales support I have received since.Since purchasing the car, I have had to return it to your dealership six times for various faults, including:- A faulty registration plate, that almost came off whilst driving on the motorway, which could’ve caused serious damage to myself or other drivers- Faulty windscreen wipers, which are still not working correctly- Repeated issues with tyre pressure and the vehicle’s sensorsDespite these multiple visits, the problems have continued. Most recently, the low oil pressure warning light appeared. For days it would appear and disappear a few seconds later. But when I dropped it off at the dealership again, it had stayed on. This was particularly concerning as the vehicle had a health check carried out in November—just three weeks prior—which reported no issues (I can provide evidence of this) As a result of this fault, I have now incurred repair costs of £1,200.I dropped the car off on Tuesday 25th November, and I have now been without my vehicle for nearly a week. I was promised a courtesy/demo car, yet this was not provided, which has caused me to travel to and from work via train. Additionally, the communication from your sales team has been extremely poor. I have received false promises of call-backs, minimal updates, and in most cases I have been forced to chase the dealership myself to find out what is happening with my car.Given the number of faults in such a short period of ownership and the lack of support and communication from your team, I am extremely dissatisfied with both the vehicle’s reliability and the service provided. This level of inconvenience and cost is unacceptable for a car purchased less 9 months ago.I request the following:- A full investigation into why these repeated faults were not identified earlier.- Reimbursement or contribution towards the £1,200 repair costs given the recent clean health check.- Confirmation of what steps will be taken to prevent further issues with this vehicle.- An explanation for the lack of communication and failure to provide the promised courtesy car.I have had 3 cars from yourself since I started driving. My parents also get their cars from your business. I believe to be a valued customer, but this experience has made me feel quite the opposite.

I am disappointed that I logged a complaint on Friday 28th November and have not heard anything back.I purchased a used car from Lookers Ford in Sheffield on 24/11/25. I was told the car had full service history (I was told this is all online) and also purchased 3 years warranty.I looked online the very next day 25/11/25 and was absolutely shocked to see that the car had an outstanding recall!!!! Isn’t it illegal to sell a car with an outstanding recall?The very next day, I looked online to see when the last service was done and to see the service schedule and was once again appalled to see that even though I was sold the car as having full service history - it actually had none!!!! And is overdue the 2 year service (the car is just over 3 years old).I have contacted Ford who confirm that the car has an outstanding recall and no service history.I have contacted the warranty company (RAC) who have advised me that an inspection should have been done on the car before it was sold and that I should have received an inspection checklist - I didn’t! RAC have also confirmed that the warranty that Lookers sold me for nearly £700 is not valid because the car has an outstanding service due!!!So - Lookers have sold me a car with an outstanding recall, sold me a car they said had service history which hasn’t, sold me a warranty that is not valid and do not appear to have done the RAC checklist - seeing as I have requested this several times and had no response.To remedy this, I expect Lookers to pay for the outstanding service at £240 plus VAT that I am now having to arrange and I expect the RAC checklist to be sent to me. I have already booked the car in at my local garage for the recall.If I do not get a satisfactory response to this complaint then I will be taking the matter further as I am beyond frustrated and disappointed with your company.

Excellent experience. Jay was very professional and helpful. Very pleasant and unpressured.

I've always been very happy with the service at Lookers Sheffield. I thought I would give you feed back about a phone call I made on Friday 28th November lunch time regarding my Ford Puma.I phoned for some advice about one fog light being on when the switch was off with the engine running. My wife noticed this one evening in a car park.I was told by Lookers that I 'needed a diagnostic check at a cost of £177..I took the car to a local garage and they said when the steering wheel is straight the fog light was off but came on when I turned the steering wheel to the right.After some research, I realised this was a light that comes on when cornering.I feel that as a Ford main dealer I should have been given this information or at least asked to come to Saville Street for a preliminary discussion and visual inspection before having to spend £177This is not a complaint but thought you should be aware.

I bought a used ford explorer on the 7th October 2025. At the hand over of the vehicle I was assured that it had received a pre delivery check. However, following a warning light being displayed I booked the vehicle in to our local ford main dealer to have the issue checked out. They have told me that the vehicle had a huge number of faults displayed when they ran the diagnostics. And that there was a recall for an issue with the 12 volt charging system which they believe was the cause of the huge number of faults. The recall was issued some 8 or 9 months ago. So why was it that you sold me a vehicle with all these faults and a pending recall repair.I an extremely disappointed that I have been mislead and sold a vehicle that had not been checked properly before it was sold to me. And would appreciate a prompt response and explanation.

I purchased a car and brought it home on 24/11/25. I was told the car had full service history and had undergone Lookers 125 (I think it is) point check. I was also sold a 3 year warranty on the vehicle. I was told it had full service history that was not in the service book as it is all done online now.My first issue is that the next day 25/11 I looked online to see when the MOT was due and was absolutely shocked to see that the car had an outstanding recall. How was I sold a car with an outstanding recall? I have since read that this is actually illegal! How has this been missed. If this was missed the. What else has been missed? Has the 125 point check actually been done. I have contacted Ford who confirm that the vehicle has an outstanding recall. I have now booked this into my local garage to sort.Secondly and possibly even more worrying, o have created a Ford account and looked into the history of my car and there is absolutely NO service history for the vehicle, infact it is overdue the 2 years service!!! (The car is just over 3 years old). I was sold this car after being told it had full service history. Even worse, is that Lookers sold me 3 years warranty that is not valid as the car is not upto date with its services!!!! I have spent money on a warranty that is not valid!!!! Again, I have contacted Ford who confirm that the car has no service history and that any warranty will not be valid as the car has never had and is overdue a service.

Having bought more than one of my previous new cars from you, and been very satisfied with the price and service received, I reached out to get a quote for a new car. I was contacted, by phone, by a man whose name I have forgotten, and asked for a quote to be emailed to me, as taking calls at work is difficult, and I heard nothing further (and yes I have checked my spam). I have since purchased my new vehicle from another dealer.

I recently bought a used Ford Kuga from Lookers in Sheffield. The salesman was Richard Simpson. He did an excellent job. Everything was explained with no pressure to buy any of the add-ons (although I did buy a couple). He was friendly polite and courteous all the way through the process.

I was pleased with service apart from when I was asked what I wanted for my car and I gave them a figure they never replied that was the only down side I would have appreciated a response just to let me know

Very approachable and professional