At 09.21 today I requested to speak to a member of the Motability scheme regarding a ford Kuga test drive. Reception advised all staff were busy but just would get a call back. At 17.25 I called and was advised no message had been passed on. No apology just a member if your team offering to book me in. Prior to making a booking I would like you to investigate the failure to contact me and provide reassurance tag this would not be the standard of customer service I should expect

I bought the car from lookers Sheffield. EJ24JRZ on 28/08/2025 . I did ask would the car receive a full valet before collection. And was told o confident yes. Collecting the car after work on a Wednesday i think and wanting to get home in heavy traffic from Sheffield into Barnsley. I just signed the rest of the relevant paperwork . Unfortunately thinking the car would just be fine. Then getting home from work on the Friday a little earlier than usual. I started to have a good look around the car.. noticing that a full valet hadn't happened. Ringing the sales department to complain the sales manager wasn't available so his next in line spoke to me. And while explaining the situation I was asked. Do you not just think your been a bit picky. Some things mite get missed while been cleaned. I think after spending £24.500 on a car . Yes I was picky. And his response as the next in line was very DISRESPECTFUL. Talking to customers as he did ... even after having the car a fill day to clean it properly. I still wasn't satisfied. The actual sales manager assured me he would make sure it was done and cleaned properly. I spent 4hours on the Sunday cleaning the car myself. To be honest I wish I'd of gone to the branch Manager at the time. Iv no issue with the sales Rep Dan. But there after was and being spoken to as I was was very DISRESPECTFUL.

The driver of the above vehicle arrived at the garage yesterday, and was advised by the branch that no booking was in place. However, we can see that the 1link booking request was accepted on 9th October (for 14th October) by Lookers. Therefore, please could you advise why the garage in Sheffield did not have a record for the booking?Please review this and come back to us with your response.We would appreciate your input on the reported events, and your proposed solutions to prevent re-occurrences of this nature.

My car was purchased in April 2025 and required a new Battery by June. One of the keys was missing and I had to leave the vehicle in order that a new key be cut. This new key didn’t actually work and therefore had to be recut (I was allowed a courtesy car o this occasion). On Saturday 11/10/25 whilst driving my clutch stopped working and my vehicle had to be towed by the AA. I rang Lookers Ford and they agreed to it being taken there even though the Service Dept was closed. On the Monday morning I rang and spoke with a very rude woman who told me I shouldn’t have had it towed there and I could have taken it anywhere! She told me it would be looked at on Wednesday. I rang the salesman who sold me the car and he said he’d walk across and see if he could expedite it but my vehicle is still showing as “has arrived “. I am very disappointed to say the least. I spent £20k+ on a less than 6 month old vehicle and it has been out of action on 3 separate occasions through no fault of my own. I do not have access to another vehicle. I am the sole carer for my disabled mother and I am now reliant on public transport to get to and from work because a courtesy car isn’t available! I thought I was buying a reliable car from a reputable dealership but my experience has been lacking so far. I took out extra warranty and cannot believe that I am in this predicament. I want to know when I am to get my car back in full working order. Why can a courtesy car not be found for me.

My experience Fell below expectations

The vehicle had a service in August last year and then had a new engine fitted and then the not was carried out in September last year. I had the vehicle booked in for mot and service and it broke down before this was completed. The faults have been caused by an issue with the oil change not been carried out apparently. On my service and not paperwork there is nothing stating a mileage when it should have an oil change and it just says a date. I need this looking into urgently as it is apparently going to cost £16500 to fix

Friendly helpful advice

Dan Flude was very attentive regarding a car I was looking at. Took the time to send me a video of the vehicle and tried numerous times to contact me. Unfortunately I was unable to respond at the time.

Didn’t answer my questions…

I purchased my car in June 2024 on pcp.Over all I’ve been very disappointed, not so much with the car but the service side.My car was recalled and then unfortunately returned to me faulty.Lacking range by 40% No audio, sat nav, sensors. I approached services staff and was told I need to wait 3 week for an appointment, which I did I was then given a ford fiesta as a courtesy car, which I don’t agree is like for like. Within 3 hours I was called to pick my car which wasn’t fixed as the team hadn’t even looked at the issue I brought the car in for. I was given the courtesy car back after been told they could look at it till after the weekend. For one reason or another I was with out my car for 6 week, which I felt like during this time I was lied too and made to look stupid to then eventually be told it needed a new module which eventually got sorted. When the sales staff found out I was given a ford fiesta then swapped me into a similar mustang, but I feel I was completely overlooked by the other staff in services.I think that I should be given some sort of compensation for the stress that this gave to me and the feeling that I was making stuff up and in turn been left feeling stupid when I knew there was a problem.