Had a test drive, and it went well. I really enjoyed it. Loved the fact that I was trusted to drive on my own without staff looking over me

Dan Flude from Lookers Sheffield response to my enquiry was excellent. Provided all the information I asked for. I bought one of the vehicles he highlighted.

Received information regarding my lease agreement advising it's time to look at a new car.Only to be told I had 5 months left and could not order.Maybe these things should be left until a nearer date is practical for the renewal.

Everything was straight forward and Alex was very knowledgeable about the brand and options available. He wasn't pushy and seemed more interested in helping me make an informed decision about what kind of EV I was looking for.

Great service from Richard, he helped me find the car to suit my needs

- I haven't had my car for 7 weeks due to this branch losing my air filter. Lookers couldn't rebuild my engine so I transferred it to a different garage.- The garage I transferred my car to is struggling to find an air filter that fits my car, and they have been looking for three weeks.- My car's engine had been fully rebuilt for three weeks. However without the missing air filter they can't finish and return it to me.- lf it weren't for Lookers Sheffield I would've gotten my car back three weeks ago.

Lost my air filter whilst having a look at my car. The garage I transferred my car to had to buy new air filter and have been struggling to get a new one for the past three weeks.It has been 7 weeks since I last had my car due to the Sheffield branch losing my air filter and the new garage subsequently having to buy a replacement.

Great staff friendly relaxed but professional

Pleased to be able to do a proper test drive, but that's the only positive. I liked the car and wanted to buy it, but was told I couldn't reserve it because I had already driven it. When I refused to sign a binding contract the salesperson became pushy and fixated on a minor concern I mentioned, which was never a potential deal-breaker. He called me the following day although I'd explicitly said I needed time without further pressure. Long story short, I lost the car. If I'd placed an online reservation before seeing the car I'd have had the thinking time I needed. Unfortunately the website wasn't working properly so I couldn't place an online reservation. The experience has left a very sour taste.

Firstly booked in the car @Lookers Sheffield to action the Car safety recall (20S32)airbag (letter from Ford ).Booked this date 02-04-2026 as i work away because they can only do it on week days, so had to book a days holiday to bring it in.Received a text message on the 01-04-2026 for the appointment @08:00 hrs on 02-04-2026. When i arrived to check in i was told that the parts had not come in, and was told that there were more safety recalls that needed doing ( Free of Charge) and you will get in touch.So there was no communication to tell me not to come in. A DAYS HOLIDAY WASTED!On the 01-05-2026 received a message for an appointment for 05-05-2026@08:00 . No communication before hand to see if the appointment date/time was ok. Phoned up to cancel that appointment as I work away and could not make it. I was also notified that the car would now be required for 2 days? I did not re-book straight away as i now needed to book the 2 days off which i needed to get authorisation from work and find out which days i could have off, so i said i will call back later.I phoned back a few days later and booked for the 21-05-2026 to 22-05-2026.On the 19-05-2026 i received a message for the appointment 21-05-2026 @09:40When i turned up for the appointment i was told that the parts were still on back order and that the appointment was for the 22-05-2026 anyway.The message i received was absolutely for the 21-05-2026. I told the service personnel that you could have notified me that the parts had not come so i wouldn't have wasted my time, fuel and holidays AGAIN ! He said that the appointment was for the 22-05-2026 anyway and you would have been notified, I really doubt that statement.In reality you would need to notify the day before so it stops all the time wasting and not on the day when you turn up.This left me quite furious and has prompted me to complain of the very very poor service and communications, as at the moment i would not recommend any of your services and will be leaving  a bad review for lookers.Is your system broken? Surely you would order your parts, notify your customer when the parts are here and organise an appointment that is suitable to you both, this would be logical.My point is I have wasted my time, fuel and 3 days holiday booking time off and i am no better off and no one seems to be bothered. Because of the work i do (working away)  i cant afford to re-book any more week days off (at the risk of being mugged off AGAIN) as i am running out of my holidays!!This is the worst service, by anyone, i have ever seen.