Sales manager constantly telling us he was two personal down and hadn’t got the time and could we come back later and he would have the relevant information for us but hadn’t done anything and deflected us to a sales person whilst sat up in his office expecting us to wait and wait !!Informed the sales person we were leaving then the manager came down from his office and decided to go through what he should of already done and got most upset and defensive when I told him it wasn’t the way to carry on with customers !!We wanted to purchase a new Mustang GT , I’ve had two already and have experience of Lookers dealing with the BMW branch at Crewe which is why I came from Nottingham hoping fora good experience but unfortunately NOT !!

I am very pleased with the service I get all staff are always very helpful and make you feel welcome.9 out of 10 for the service Sheffield Ford give.Father of PaulaJohn

Dear Sir/Madam,I am writing to formally request the immediate refund of my £250 vehicle deposit paid approximately 8 weeks ago.I decided not to proceed with the vehicle purchase and have since made numerous phone calls requesting the return of my deposit. Despite these repeated requests, I have still not received the refund or any clear explanation for the delay.Please treat this as a formal complaint. If the refund is not processed within 14 days of this email, I will consider escalating the matter further through my bank/card provider and, if necessary, through the Motor Ombudsman and Trading Standards.Please confirm:- The status of my refund- The date payment will be returned- The method of repaymentI look forward to your prompt response.Yours faithfully,Sean Geraghty

cus had some repairs and servicing carried oout on the vehicle. Last correspondence was January, Service manager and also the GM had been inolved previously. Last week cust has emailed the location head Ryan Smith and copied in the Aftersales manager. Cust is not happy with the service he has received over the last 2 years. Late Nov 2023 inner brake pads worn out but marked as green, brakes were grinding within 3 days. Brake discs worn now as the pads had worn down.Replaced as a gesture of goodwill. Park assist failed, 8 weeks to get the car booked in. Custs didnt think this was right. 1 years time would need an engine timing belt changed. Staff member told the customer he had a timing chanin and it would be for life. Tried to get the car booked in but would be 2 months. Gate blow open and cust knocked bumper and wheel arch, cust thought if the sensor had been fixed it wouldnt have hapened. Scraped the paint and also a dent. Take it to a body shop, but not specific that he should go to a Lookers body sho. Rep table guy but this affected the corrosion insurance. Some anti corrosion but on the 3 of the 4 corners would not be covered. lock spring which Lookers repaired last December cust paid it, 4 delays getting the car serviced. Controls on the right hand side of the steering wheel which was defective. Cust went in and they switched the part over and everything was working fine. Buried the vehicle behind to vans when he went to get the vehicle. Tyres fitted at kwick fit they told him the engine under tray is hanging 2 screws are missing and the under train has torn. Cust has emailed but still not had any response. Please see attachment.

The sales person was extremely knowledgeable, and sympathetic to all our needs.He was very patient and not at all pushy. He also recommended other car types to consider which may be better suited for us.Very pleasant and accommodating, he made a good coffee.

phil the mobilaty rep was great showed us round car and spent time with us thanks

I would like to have negotiated a price, but was told, "we don't negotiate, that's how we work"I'm like, "OK thanks"

Great service

Was treated as a valued customer ,was listen too of what my requirements where, disappointed we could not do a deal .

From arrival i was treated really well every sspect of the vehicle was explained including specifications of the test vehicle.I was kept informed and had little waiting time