As a returning customer, I always find a welcoming ambiance at Lookers. Dealing with Daniel was like sitting down for a pint and catching up on the world. Very relaxed, friendly and professional. If any of his colleagues walked by, they would smile and say hello, also they made a fuss over my two cock-a-poos, making me feel less awkward for having brought them with me. All this overseen by the genuinely good-natured Charlie, with whom I have had the pleasure of dealing with on past purchases. He made us feel welcome with a cheery smile and coffee on arrival. My only criticism is that we weren't told about the doughnuts on offer until we were leaving. Big thankyou to all at Lookers, Sheffield. See you again soon, but hopefully, not too soon.

Thank you for your response to my review. I am writing to formally explain my experience and to request a fair resolution.I purchased a vehicle from Ford Sheffield and was strongly encouraged to take out the extended warranty. At the time of sale, this warranty was presented as comprehensive and designed to protect me from unexpected repair costs. Unfortunately, my experience has been very disappointing.I was charged £320 to replace a front window washer knob, which is an excessive amount for such a minor component. This part failed on its own — there was no misuse, no accident, and no external damage. Given that I had an extended warranty, this is exactly the type of issue I was led to believe would be covered.In addition, the front parking sensor dropped inside the bumper without any accident, impact, or damage. This clearly points to a quality issue, not customer fault. I was quoted £370 to repair this fault, which I find unreasonable under the circumstances and again raises serious concerns about what the warranty actually covers.Additionally, I was left waiting over a month for the repair, only to then be put in a position where I had no realistic option other than to pay. This situation is unacceptable. Customers should not be forced into paying excessive charges after being led to believe they are protected by a warranty.Taken together, these experiences give the clear impression that very little — if anything — is covered by the extended warranty, despite how it was presented when it was sold. It also appears that once the sale is completed, all responsibility is placed on the customer, even where faults arise naturally and highlight potential quality issues with the vehicle.If these issues are genuinely not covered under the warranty, then I believe Lookers and/or Ford should take responsibility for:- The quality of the components, and- The misleading way the extended warranty was explained at the point of saleThis approach is extremely unprofessional and not what I would expect from a Ford dealership.At this stage, I am seeking one of the following resolutions:- A refund of the £320 charged for the washer control replacement, or- A partial or full refund of the extended warranty, which has proven to be of little practical valueI would appreciate a clear, written response outlining how you intend to resolve this matter. I am open to a fair solution, but I expect accountability and transparency.Kind regards

Richard tried to get me the sort of car i was looking for and kept me informed of new stock arriving,

Avoid at all costs - sales and serviceOn the 22nd of Dec I called Lookers service dept to report a 12v battery warning light had appeared and had been doing so for several days.I was told by a young girl, oh it isn’t a warning as such, it’s just telling you to drive around a bit. I had been driving and every day the warning appeared. She again said oh it’s not a warning so ignore it.On the 26th I fully charged my battery on a charger and on the 27th the warning light appeared again - but she had told me to ignore it.On the 29th I rang the service dept again and told them it needed to be looked at. I explained that it’s obviously warning something and again she just said ”oh well if it won’t start just phone Ford assist”. I asked what happened if I was needing the car to start quickly should a medical situation arise with my elderly parents, or I was off to the airport as I frequently do and she said nothing except phone Ford Assist. An incredibly poor response.She couldn’t book it in until the 20th January as there were no cars available to loan me. I asked if it could be collected and she said”oh no we can’t drive it because it has a warning light!!” But yet I was told I could drive it despite the warning light.So, here we are on the 2nd January, (Friday), ready to go out and yes just as predicted the car battery is completely dead. I’ve phoned Ford Assist and they have towed my car away to a compound where it will remain until Monday.So I’m less than impressed, I’m without a car, I bought this car brand new in July and the service so far has been disgraceful.I will be visiting Lookers Sheffield first thing tomorrow morning to ask why this has been allowed to happenFollowing onMonday 5th January the car was taken to the garage and for 45 minutes the tow team were told they were unable to accept deliveryWednesday 7th January I’d heard no word from either Alex in sales or the service team - instead i had to chase them to find out what indeed was the problem - I’d been told I’d get an update on Monday as soon as the problem had been identified.I was told a cell on my battery was dead - the car is only 5 months old - and it would be replacedThis morning the 8th I’ve gone in to collect my car and it’s not even been externally washed - apparently they don’t wash vehicles anymore - well considering the drama above I think it would have been the least they could doI wasn’t even offered for me to bring it back at a later date for a wash - absolutely nothing!!I will never visit this garage again and will be counting down the months until I can trade in this car for something where the client experience is a little bit more priority.I’ve had new cars for 36 years across all brands and this is by far the worst experience I’ve ever had.Kind RegardsNikki Renwick

Avoid at all costs - sales and serviceOn the 22nd of Dec I called Lookers service dept to report a 12v battery warning light had appeared and had been doing so for several days.I was told by a young girl, oh it isn’t a warning as such, it’s just telling you to drive around a bit. I had been driving and every day the warning appeared. She again said oh it’s not a warning so ignore it.On the 26th I fully charged my battery on a charger and on the 27th the warning light appeared again - but she had told me to ignore it.On the 29th I rang the service dept again and told them it needed to be looked at. I explained that it’s obviously warning something and again she just said ”oh well if it won’t start just phone Ford assist”. I asked what happened if I was needing the car to start quickly should a medical situation arise with my elderly parents, or I was off to the airport as I frequently do and she said nothing except phone Ford Assist. An incredibly poor response.She couldn’t book it in until the 20th January as there were no cars available to loan me. I asked if it could be collected and she said”oh no we can’t drive it because it has a warning light!!” But yet I was told I could drive it despite the warning light.So, here we are on the 2nd January, (Friday), ready to go out and yes just as predicted the car battery is completely dead. I’ve phoned Ford Assist and they have towed my car away to a compound where it will remain until Monday.So I’m less than impressed, I’m without a car, I bought this car brand new in July and the service so far has been disgraceful.I will be visiting Lookers Sheffield first thing tomorrow morning to ask why this has been allowed to happenFollowing onMonday 5th January the car was taken to the garage and for 45 minutes the tow team were told they were unable to accept deliveryWednesday 7th January I’d heard no word from either Alex in sales or the service team - instead i had to chase them to find out what indeed was the problem - I’d been told I’d get an update on Monday as soon as the problem had been identified.I was told a cell on my battery was dead - the car is only 5 months old - and it would be replacedThis morning the 8th I’ve gone in to collect my car and it’s not even been externally washed - apparently they don’t wash vehicles anymore - well considering the drama above I think it would have been the least they could doI wasn’t even offered for me to bring it back at a later date for a wash - absolutely nothing!!I will never visit this garage again and will be counting down the months until I can trade in this car for something where the client experience is a little bit more priority.I’ve had new cars for 36 years across all brands and this is by far the worst experience I’ve ever had.

From meeting Richard Simpson on the forecourt to the final purchase of our vehicle he was outstanding all respects. Very helpful, polite , genuine good understanding of everything: even helped me with technology. I think if you spent £5000 or £40,000 you would get the same service from Richard. He kept in contact by phone throughout the deal and no doubt will contact me in a few days to see how things are going. I have bought many cars in my life time and Richard was far superior to any of them. Will definitely contact Richard for my next car. Hopefully he will still be at Lookers Sheffield. What was also good is the manager also spoke with us

The service was excellent I never was put any pressure Richard was very helpful and professional also the car is excellent all the best

Result of the enquiry was that with the valuation for my car that I received I couldn't at the moment afford to update my Kuga.

I am writing to make a formal complaint regarding damage to my vehicle and the incomplete service provided while my car was in your care.I brought my car in yesterday for a diagnostic test due to an issue with the vehicle rolling forward when placed in reverse gear. I was informed at the time of booking that, as part of the service provided by Ford, my car would be cleaned. However, upon collecting the vehicle, it was evident that this had not been done.I collected the car at approximately 5:00pm. As it was already dark at the time of collection, I was unable to fully inspect the exterior of the vehicle. This morning, upon viewing the car in daylight, I noticed a large scratch across the front of the vehicle that was not present prior to it being left with you.I am extremely disappointed to discover this damage, particularly as the vehicle was in your possession when it appears to have occurred, and given that the agreed service was not fully carried out.I would like this matter investigated as soon as possible and to be advised on how you intend to resolve both the damage to my vehicle and the incomplete service. I expect appropriate responsibility to be taken and a satisfactory resolution provided.

The vehicle was bought approximately 18 months ago. After 3 months or so the vehicle was not used for a few days and wouldn't start. I managed to get the vehicle started with my own jump leads. The same thing happened a few months later, agai I resolved this issue myself.At the third time of this happening I rang the AA for assistance with the start and they told me something was draining the battery. The van was booked in with Ford, the battery changed and a software update ran. The same thing has happened at least 3 times since (maybe 4), the AA called, the van booked in with Ford, new battery installed and software update ran. Everytime the van is taken to Ford I am told the battery and Software is at fault. If I don't use the van for 2 or 3 days this happens!Despite me asking Ford to keep the van and monitor it over a few days or even a week everytime I drop it off they call me a few hours later to tell me it is finished. This is not good enough. I bought this van as peace of mind that my vehicle will not impact my work or family life and to press I am 2 to 3 days wages out of pocket, it has gotten in the way of my 10th wedding anniversary and has impacted time with my children and none of this includes my time making phone calls to Ford, the AA amd writing emails like this. At this stage I would like some form of compensation and potentially a new van, as I do not believe for a minute that this issue will be resolved by the people at Ford.