I inadvertently clicked on the wrong link on the website, which suggested I was interested in a vehicle. I did like the fact that I received a response within 24 hours from Richard Simpson. Even though I explained my error in my email reply to him, he was very courteous, understanding and appreciated my response. He offered his assistance for the future, which was nice.

Nobody came back despite 3 attempts to contact you. Absolutely shocking!

From Geoff CaveI purchased a Ford Smax from lookers part exchanging a Citroen Spacetourer. It was not a straight forward exchange as a hoist for my mobility scooter had to be moved from the Citroen to the Smax. This was all arranged by Aron - all done on the day of the changeover. I would recomend Lookers to anyone

Found them to be too pushy

Was advised that they could use broker to obtain finance even though I specified I am disabled & unemployed, on disability benefits so limited to lenders who will accept that. Hard searches done on my credit file which will affect my credit score. I’ve been declined. Never heard back from original sales person. Now I have purchased a car from Listers instead.

i keep leaving messages for someone to call me back regarding our vehicle YC23RZK this however very rarely happens

Hi,I’m contacting you regarding a car I took out on a 4 year PCP lease deal on Tuesday 31st March. I went to fill it up with petrol for the first time since having the car exactly one week later on Tuesday 7th April only for petrol to leak from underneath the car. A Ford engineer came out to repair what was a tear in the supply pipe and in the short term it was drivable.I brought the car in last Friday 10th April for repairs and was originally told that it would be available after the weekend, possibly Monday and if not Monday then Tuesday. It’s now Wednesday and I’ve still not got the car back as Lookers are still waiting on a part to be delivered.I’m essentially paying more than £300 a month to lease a car which has now been off-road for 6 days and counting and I’m still without a vehicle. In addition, there is the £60 of fuel I put in the car only for a large volume of it to empty all over the station forecourt. Both yesterday and today I’ve tried numerous times to try and contact Lookers but seem to keep getting passed from pillar to post. It doesn’t seem as though anybody is willing to take any responsibility for this.I require a car to get me to work tomorrow and Friday. I’ve already had to make my own way into work today. I have spoken to Lookers twice already today and on both occasions I have been told that I will be getting a call back.I’ve stopped short of leaving a poor review so far but I could just do with some proper communication as to what’s happening and how much longer I’m going to be without it and whether I can get a replacement car in the meantime.Regards,Jamie Manton

Can you please investigate as i just want what i ordered. My order number is N131060

Very disappointed the car could not be moved to a Lookers near me and on my first call they didn’t mention they could transport the car to my area but the cost was high

I was spoken to by head office but wasn't contacted by Sheffield until around 2 weeks later. At this point we had bought a new Capri from Perrys Chesterfield