Came to order my car but my daughter noticed that the seats have changed on the Kuga. Sales rep wasn’t aware. Told me you can’t upgrade the seats. Rang another Ford dealer and you can pay extra to upgrade so ordered elsewhere.

Was there for an hour and nobody came to talk to us after the reception lady had shown us a seat and made us a drink. She advised someone would see us within 20 minutes but nobody came and nobody even bothered to acknowledge us

This is the review I sent on Google. I then got a message back from yourselves asking if there was anything you could do to change my mind.Dreadful customer service. Took the car in due to a recall. The service lady I spoke to seemed very disinterested & I would have thought she would show me to the hire car & make sure all was ok. When I came to collect the car I waited for about 5 mins before anyone acknowledged me. I had to ask to speak to someone. They then took ages to come out & just handed me the key. No update on the vehicle or any smiles. She also said the my car should be in the first 2 rows. It wasn't, it was right on the other side of the parking area. I would never go to Ford lookers by choice.On Mon, 13 Apr 2026, 09:29 Customer Feedback,wrote:Morning KarlaThank you for confirming these details, so that I can raise the complaint for you can you explain the experience you had recently, just so I can get this raised correctly for you.RegardsFrom: karla hammondSent: 10 April 2026 17:58To: Customer FeedbackCc: Vehicle ComplaintsSubject: Re:External Sender: Confirm legitimacy before acting.Hi, the registration is ML19UYE & it was Sheffield lookers.Regards,KarlaOn Fri, 10 Apr 2026, 11:09 Customer Feedback,wrote:Good morning,Thank you for your email.We are sorry to learn that you have experienced difficulties with a Lookers dealership.To assist you further, could you please confirm which Lookers dealership your enquiry refers to, as well as your vehicle registration number? This information will help us ensure your concern is referred to the relevant team for investigation.RegardsFrom: karla hammondSent: 09 April 2026 18:23To: Vehicle ComplaintsSubject:External Sender: Confirm legitimacy before acting.Hi,I recently had a bad experience at your Sheffield lookers showroom & so have been asked to contact you for some kind of compensation.As it was a recall & the work didn't cost anything. I may perhaps ask for a free service?Thank you,Karla Hammond

Great service just didn’t like the car I drove a new kuga and hated the drive made me feel sick so unfortunately went for a BYD SealI I with a better electric range thanks anyway

I arrived with the intention of driving away with a new car. Sadly, the car hadn’t been properly prepared for retail - not (roughly washed) had some prominent scratches that should have been polished out and had a very strong odour (extremely spicey) that worryingly seemed ingrained in the car. I would have completed my part exchange and bought the car if the aforementioned had been addressed.

cust received a letter on the 16-03-26 recall for the battery. Contact your dealer, Sheffield were the closest, motor caravan. made appoint over 2 weeks ago for today at 9.30am. Work would take 1 hour. Monday received an email from Lookers to attend early. Service due on the 20-04-2026. Ford UK have told the cust that the service should be every 2 years. Service should be due 2027. Advised the cust that Ford UK were correct, could I wait for the vehicle and told that would be okay, but it was booked in for an all day appointment. The lady said they could offer you a waiting appointment at 10.30 today. Cust accepted the offer. 2 hours to empty the caravan attended this morning about 10.20 went in spoke too 2 ladies at the desk, took the keys and came back 10 ins later and said the work did need to be carried out. Sheffield cant do it as they dont have the part. They wanted the customer to wait, advised he could wait until they get the part, which maybe this afternoon. They advised the customer they will call him when they get the part to book back in and no one has contacted him today to rebook.

The sales team I found excellent during 2 recent purchases, understanding and very helpful with my needs.

Having decided to buy a Ford Puma ST and had excellent help from Lookers Sheffield, I changed my mind about the purchase. Largely in part due to my diagnosed mental health condition, and inability to deal with what would have been a long distance purchase , by delivery, of the car. I cancelled the purchase and was very much helped in that process by the Lookers team, without any angst or concerns. I apologise sincerely for wasting Lookers time and energies, in this matter. I will certainly revisit Lookers in the future if my health allows, to purchase a car. Thank you so much Lookers for your understanding and empathy.

Nobody got back to me after my initial enquiry to book a test drive in a Puma EV. Went to the showroom and was there for nearly an hour and nobody came to see us. Receptionist was very friendly and told us on arrival someone would be with us in about 15 minutes.

Did not receive a call back as promised.