So, I go all the way literally to the other side of the city to find that the booking i made was turned away!I am not due a service while February but I was hounded with calls to book the MOT in!What an absolute piss take!!!!!!Not only has it been a waste of fuel but an inconvenience to my morning overall.Honestly, to say I'm livid is an absolute understatement!!!!In future I'm going to request the car gets picked up from my address. I know this is an inconvenience to staff but I'll play lookers game now. LOOKERS HAVE MY PHONE NUMBER!! ALL IT TOOK WAS A CALL, SMS OR EMAIL BEFORE I SET OFF!!!Absolute piss take!!

Hello,I am writing to raise a formal complaint regarding work carried out by Lookers on my Ford Focus Estate, registration DY15 WOM, and an ABS fault that I believe arose directly as a result of that work.On 25 June 2025, Lookers carried out work to resolve a TPMS warning light on my vehicle. Prior to this visit, the car did not have any ABS or related warning lights showing. Shortly after the TPMS work was completed, additional warning lights appeared, including the ABS warning light and issues with Hill Start Assist and Active City Stop.On 30 June 2025, I received a courtesy follow-up phone call from Lookers. During this call, I clearly explained that other warning lights had appeared since the TPMS work had been done. I was advised to bring the vehicle back into the garage. Later the same day, I contacted the garage again to ask about arranging a follow-up inspection and was told to bring the car in when I could. Unfortunately, due to a practical constraint at the time, I was not able to return the vehicle immediately.I then continued to use the vehicle until 17 December 2025, when it returned to the same Lookers garage for a manufacturer recall repair and its MOT. The vehicle failed its MOT due to the ABS warning light being illuminated. I raised my belief that this issue stemmed from the TPMS work both when booking the appointment and again in person at the garage. Despite this, I was quoted a significant cost for further inspection of the ABS fault.I understand that this model of Ford Focus uses indirect TPMS, which relies on the ABS wheel speed sensors and does not have physical TPMS sensors in the wheels. Given this, and the fact that the ABS warning light appeared immediately after the TPMS work was carried out, I believe it is likely that an ABS sensor or its wiring was disturbed, damaged, or left incorrectly connected during that work.I would also like to stress that the issue was raised promptly. I reported the appearance of additional warning lights within five days of the original work being completed and was advised by Lookers to return the vehicle when possible. While I accept that I could not bring the car back straight away, I do not believe this should negate the fact that the problem was identified and communicated at the time.Given the above, I believe the ABS fault is directly linked to the TPMS work carried out on 25 June 2025 and that the work may not have been carried out with reasonable care and skill, as required under the Consumer Rights Act 2015.I am therefore asking Lookers to accept responsibility for this issue and either carry out the necessary diagnosis and repair of the ABS fault at no cost to me, or reimburse the reasonable cost of having the fault repaired elsewhere.I would also appreciate it if you could check and confirm any call notes or records held in relation to my contact with Lookers on 30 June 2025, as these calls are relevant to this complaint.I hope this matter can be resolved amicably and without the need for escalation, but I am prepared to take the complaint further if required. I look forward to your response.Kind regards,

The person I spoke to was so helpful and understanding of my situation , I bought our current car from Lookers in Braintree . great service

i purchase a car paid £17000 after two weeks battery went i try to start it but it was dead i was going to a funeral , next door to were i work is a garage i went round they check battery they said it be 45 mins get one dropped off the battery was knackered i had to purchase it to get were i was going been a upset day as you can imagine , i rang lookers manager charlie not interested all about persiegers i had time to ring rac or lookers what they going to help in me in that hr nothing took 25 mins to get threw today i rang wife telled her to get a taxi so she get ther , the manager as no compassion not interested what's so ever ,disgusted in his manner i would not pay me money i buy cars from lookers for 25 yrs that be last if not resolved under consumer act it was under 30 days as i had a lot on trying to get to the wake or funeral i was that stressed i didnt go i didnt want the day to be worse be me, the cost of battery was £232..56,

The vehicle would not start in customer work car park - vehilce has been check over and battery was dead, customer has paid £232.56 to replace the battery. Customer has sent an email Sam Whittaker with regards to this. Battery was replaced VMC Sheffield - customer invoiceThis has been put on line via complaint phone line .

Very helpful knowledge about the car I was interested in if the car comes on the market at a lower rate please let me know

Joe and Tom both very politeJoe very helpful and got everything sorted I needed, despite not taking another ford vehicle. Contact was easy and quick response.

I am writing to raise a formal complaint regarding the ongoing issues I have experienced with the vehicle I purchased from your dealership at the end of February, along with the unacceptable standard of after-sales support I have received since.Since purchasing the car, I have had to return it to your dealership six times for various faults, including:- A faulty registration plate, that almost came off whilst driving on the motorway, which could’ve caused serious damage to myself or other drivers- Faulty windscreen wipers, which are still not working correctly- Repeated issues with tyre pressure and the vehicle’s sensorsDespite these multiple visits, the problems have continued. Most recently, the low oil pressure warning light appeared. For days it would appear and disappear a few seconds later. But when I dropped it off at the dealership again, it had stayed on. This was particularly concerning as the vehicle had a health check carried out in November—just three weeks prior—which reported no issues (I can provide evidence of this) As a result of this fault, I have now incurred repair costs of £1,200.I dropped the car off on Tuesday 25th November, and I have now been without my vehicle for nearly a week. I was promised a courtesy/demo car, yet this was not provided, which has caused me to travel to and from work via train. Additionally, the communication from your sales team has been extremely poor. I have received false promises of call-backs, minimal updates, and in most cases I have been forced to chase the dealership myself to find out what is happening with my car.Given the number of faults in such a short period of ownership and the lack of support and communication from your team, I am extremely dissatisfied with both the vehicle’s reliability and the service provided. This level of inconvenience and cost is unacceptable for a car purchased less 9 months ago.I request the following:- A full investigation into why these repeated faults were not identified earlier.- Reimbursement or contribution towards the £1,200 repair costs given the recent clean health check.- Confirmation of what steps will be taken to prevent further issues with this vehicle.- An explanation for the lack of communication and failure to provide the promised courtesy car.I have had 3 cars from yourself since I started driving. My parents also get their cars from your business. I believe to be a valued customer, but this experience has made me feel quite the opposite.

I am disappointed that I logged a complaint on Friday 28th November and have not heard anything back.I purchased a used car from Lookers Ford in Sheffield on 24/11/25. I was told the car had full service history (I was told this is all online) and also purchased 3 years warranty.I looked online the very next day 25/11/25 and was absolutely shocked to see that the car had an outstanding recall!!!! Isn’t it illegal to sell a car with an outstanding recall?The very next day, I looked online to see when the last service was done and to see the service schedule and was once again appalled to see that even though I was sold the car as having full service history - it actually had none!!!! And is overdue the 2 year service (the car is just over 3 years old).I have contacted Ford who confirm that the car has an outstanding recall and no service history.I have contacted the warranty company (RAC) who have advised me that an inspection should have been done on the car before it was sold and that I should have received an inspection checklist - I didn’t! RAC have also confirmed that the warranty that Lookers sold me for nearly £700 is not valid because the car has an outstanding service due!!!So - Lookers have sold me a car with an outstanding recall, sold me a car they said had service history which hasn’t, sold me a warranty that is not valid and do not appear to have done the RAC checklist - seeing as I have requested this several times and had no response.To remedy this, I expect Lookers to pay for the outstanding service at £240 plus VAT that I am now having to arrange and I expect the RAC checklist to be sent to me. I have already booked the car in at my local garage for the recall.If I do not get a satisfactory response to this complaint then I will be taking the matter further as I am beyond frustrated and disappointed with your company.

Excellent experience. Jay was very professional and helpful. Very pleasant and unpressured.