Was advised that they could use broker to obtain finance even though I specified I am disabled & unemployed, on disability benefits so limited to lenders who will accept that. Hard searches done on my credit file which will affect my credit score. I’ve been declined. Never heard back from original sales person. Now I have purchased a car from Listers instead.

i keep leaving messages for someone to call me back regarding our vehicle YC23RZK this however very rarely happens

Hi,I’m contacting you regarding a car I took out on a 4 year PCP lease deal on Tuesday 31st March. I went to fill it up with petrol for the first time since having the car exactly one week later on Tuesday 7th April only for petrol to leak from underneath the car. A Ford engineer came out to repair what was a tear in the supply pipe and in the short term it was drivable.I brought the car in last Friday 10th April for repairs and was originally told that it would be available after the weekend, possibly Monday and if not Monday then Tuesday. It’s now Wednesday and I’ve still not got the car back as Lookers are still waiting on a part to be delivered.I’m essentially paying more than £300 a month to lease a car which has now been off-road for 6 days and counting and I’m still without a vehicle. In addition, there is the £60 of fuel I put in the car only for a large volume of it to empty all over the station forecourt. Both yesterday and today I’ve tried numerous times to try and contact Lookers but seem to keep getting passed from pillar to post. It doesn’t seem as though anybody is willing to take any responsibility for this.I require a car to get me to work tomorrow and Friday. I’ve already had to make my own way into work today. I have spoken to Lookers twice already today and on both occasions I have been told that I will be getting a call back.I’ve stopped short of leaving a poor review so far but I could just do with some proper communication as to what’s happening and how much longer I’m going to be without it and whether I can get a replacement car in the meantime.Regards,Jamie Manton

Can you please investigate as i just want what i ordered. My order number is N131060

Very disappointed the car could not be moved to a Lookers near me and on my first call they didn’t mention they could transport the car to my area but the cost was high

I was spoken to by head office but wasn't contacted by Sheffield until around 2 weeks later. At this point we had bought a new Capri from Perrys Chesterfield

Came to order my car but my daughter noticed that the seats have changed on the Kuga. Sales rep wasn’t aware. Told me you can’t upgrade the seats. Rang another Ford dealer and you can pay extra to upgrade so ordered elsewhere.

Was there for an hour and nobody came to talk to us after the reception lady had shown us a seat and made us a drink. She advised someone would see us within 20 minutes but nobody came and nobody even bothered to acknowledge us

This is the review I sent on Google. I then got a message back from yourselves asking if there was anything you could do to change my mind.Dreadful customer service. Took the car in due to a recall. The service lady I spoke to seemed very disinterested & I would have thought she would show me to the hire car & make sure all was ok. When I came to collect the car I waited for about 5 mins before anyone acknowledged me. I had to ask to speak to someone. They then took ages to come out & just handed me the key. No update on the vehicle or any smiles. She also said the my car should be in the first 2 rows. It wasn't, it was right on the other side of the parking area. I would never go to Ford lookers by choice.On Mon, 13 Apr 2026, 09:29 Customer Feedback,wrote:Morning KarlaThank you for confirming these details, so that I can raise the complaint for you can you explain the experience you had recently, just so I can get this raised correctly for you.RegardsFrom: karla hammondSent: 10 April 2026 17:58To: Customer FeedbackCc: Vehicle ComplaintsSubject: Re:External Sender: Confirm legitimacy before acting.Hi, the registration is ML19UYE & it was Sheffield lookers.Regards,KarlaOn Fri, 10 Apr 2026, 11:09 Customer Feedback,wrote:Good morning,Thank you for your email.We are sorry to learn that you have experienced difficulties with a Lookers dealership.To assist you further, could you please confirm which Lookers dealership your enquiry refers to, as well as your vehicle registration number? This information will help us ensure your concern is referred to the relevant team for investigation.RegardsFrom: karla hammondSent: 09 April 2026 18:23To: Vehicle ComplaintsSubject:External Sender: Confirm legitimacy before acting.Hi,I recently had a bad experience at your Sheffield lookers showroom & so have been asked to contact you for some kind of compensation.As it was a recall & the work didn't cost anything. I may perhaps ask for a free service?Thank you,Karla Hammond

Great service just didn’t like the car I drove a new kuga and hated the drive made me feel sick so unfortunately went for a BYD SealI I with a better electric range thanks anyway