I've always been very happy with the service at Lookers Sheffield. I thought I would give you feed back about a phone call I made on Friday 28th November lunch time regarding my Ford Puma.I phoned for some advice about one fog light being on when the switch was off with the engine running. My wife noticed this one evening in a car park.I was told by Lookers that I 'needed a diagnostic check at a cost of £177..I took the car to a local garage and they said when the steering wheel is straight the fog light was off but came on when I turned the steering wheel to the right.After some research, I realised this was a light that comes on when cornering.I feel that as a Ford main dealer I should have been given this information or at least asked to come to Saville Street for a preliminary discussion and visual inspection before having to spend £177This is not a complaint but thought you should be aware.

I bought a used ford explorer on the 7th October 2025. At the hand over of the vehicle I was assured that it had received a pre delivery check. However, following a warning light being displayed I booked the vehicle in to our local ford main dealer to have the issue checked out. They have told me that the vehicle had a huge number of faults displayed when they ran the diagnostics. And that there was a recall for an issue with the 12 volt charging system which they believe was the cause of the huge number of faults. The recall was issued some 8 or 9 months ago. So why was it that you sold me a vehicle with all these faults and a pending recall repair.I an extremely disappointed that I have been mislead and sold a vehicle that had not been checked properly before it was sold to me. And would appreciate a prompt response and explanation.

I purchased a car and brought it home on 24/11/25. I was told the car had full service history and had undergone Lookers 125 (I think it is) point check. I was also sold a 3 year warranty on the vehicle. I was told it had full service history that was not in the service book as it is all done online now.My first issue is that the next day 25/11 I looked online to see when the MOT was due and was absolutely shocked to see that the car had an outstanding recall. How was I sold a car with an outstanding recall? I have since read that this is actually illegal! How has this been missed. If this was missed the. What else has been missed? Has the 125 point check actually been done. I have contacted Ford who confirm that the vehicle has an outstanding recall. I have now booked this into my local garage to sort.Secondly and possibly even more worrying, o have created a Ford account and looked into the history of my car and there is absolutely NO service history for the vehicle, infact it is overdue the 2 years service!!! (The car is just over 3 years old). I was sold this car after being told it had full service history. Even worse, is that Lookers sold me 3 years warranty that is not valid as the car is not upto date with its services!!!! I have spent money on a warranty that is not valid!!!! Again, I have contacted Ford who confirm that the car has no service history and that any warranty will not be valid as the car has never had and is overdue a service.

Having bought more than one of my previous new cars from you, and been very satisfied with the price and service received, I reached out to get a quote for a new car. I was contacted, by phone, by a man whose name I have forgotten, and asked for a quote to be emailed to me, as taking calls at work is difficult, and I heard nothing further (and yes I have checked my spam). I have since purchased my new vehicle from another dealer.

I recently bought a used Ford Kuga from Lookers in Sheffield. The salesman was Richard Simpson. He did an excellent job. Everything was explained with no pressure to buy any of the add-ons (although I did buy a couple). He was friendly polite and courteous all the way through the process.

I was pleased with service apart from when I was asked what I wanted for my car and I gave them a figure they never replied that was the only down side I would have appreciated a response just to let me know

Very approachable and professional

Good morning,I was expecting a response to my complaint registered on 27th October within 14 days as mentioned in your response. Please find the attached for the same.Kindly give me an update as soon as possible. My daily life is affected without the vehicle. I would also like to request you to provide me with a Curtesy car in the mean time.I am paying finance on the vehicle for no reason, which should have been returned back to finance provider in October. I am loosing on money in every way possible due to your mistake.Kind regards,Lakshmi.---LAKSHMI KANCHANA SUNDARESANUnited KingdomTel: 07539319174On Mon, 27 Oct 2025 at 10:36, Lakshmi Kanchana Sundaresanwrote:I am writing this email to lodge a complaint regarding a repair/diagnosis on my vehicle.Reg no : MD69 BFJ.Model : Ford RangerMy vehicle was given for a diagnosis on the 6th October 2025 at Lookers Sheffield branch for a leak from the front part (which we have identified as from the coolant).The complaint was very simple as I have mentioned ‘a leak from the front part of the vehicle with NO WARNING LIGHTS at all’.My husband who is a registered insurer of the vehicle has called for an apt and was given an appointment after a month. He was informed that the vehicle engine will be opened completely and diagnosed and there will be a charge of £1000 for the same for which he had agreed to.We were informed later that they have opened it into pieces and found out that the engine is not working at all and it’s completely broken ? Even though there was no engine warning light or any warning lights for that matters. Was also given a list of issues the vehicle has.The repair charge they had suggested was too expensive (around £12000) that we had to decline the repair. So the agent whom my husband spoke to informed him that if we decide to not continue with the repair then it needs to be towed away as it is completely stripped down. My husband was shocked by the way he said it and was worried and tensed.After consulting another garage and some mechanics and having our own discussion we had decided to take it to another garage so I called the same agent and requested the vehicle to be put back/assembled together. But the agent said that it isn’t possible due to the engine complaints that none of the parts will go back the way it was removed as it’s completely damaged into bad shape. I had to have a long conversation with the agent but he said mechanically that is impossible due to the parts not in right shape to put it back. We had a fair argument, however he was very strong with his mechanical expertise that it cannot be assembled back.By this time we have had our own research and found some interesting facts from similar case studies and stories and the legal solutions for them. So i had mentioned to the agent that I was told by the other garage that if we pay for assembling charges Ford may assemble it back but the agent said very confidently that it could’ve been the case in other cases but in my case my vehicle cannot be assembled back due to the parts being so poorly damaged.While arguing he said most of the people tow it to different garages in this type of scenarios and he has seen it many times in his garage. Which gives us an idea that this isn’t the first time they are trying to cheat people.He then called me back as discussed after speaking to his manager and given me an additional quote which was almost equal to the diagnosis charge to assemble them back together. We were very curious to know that the parts he said will no longer go back together mechanically/technically/practically can go together if I pay an extra huge amount. He did not have an answer for that when I questioned but he was very sure that I must pay the said amount if I needed it together as a single piece.As this was not mentioned when we had given the vehicle I refused to pay. We were told about the diagnosis charge but never about an assembling charge if we do not go ahead with it. After a long discussion (explaining that I have seen similar case studies in ombudsman’s website about such expertise in the breach of the Motor Industry Code of Practise for Service and Repair) the agent was ready to reduce the price to half but since we had refused that as well his manager called us back and waved the charge off but we had to pay £88 for a part change and informed us that the vehicle will be ready to drive away and it was magical to us as we were told it isn’t possible in the whole world!I had very clearly mentioned that I need it in the same condition while dropping it off and he had agreed to this.The best part is we were never told clearly about the main issue which is ‘The Leak’. We were forced to agree to open our engine completely into a strip down situation to find the reason for the leak but all they have said is engine failure and lots of other issues.All good, we have collected the vehicle as given but the main problems then started!1. Many new warning lights mainly engine warning light.2. ⁠no buttons working on driver side (eg electric window opening/closing switch)3. ⁠Heating switches on but takes ages to blow a mild warm air- never meeting proper temperature set)4. ⁠pulling is affected. Car takes ages to reach 30miles speed as it doesn’t pull. Especially if it is even a small hill car wouldn’t pull up!5. ⁠shivers when starts to drive.MY CAR IS IN A PATHETIC SITUATION AS IT CANNOT BE DRIVEN AT ALL!!!I have given my vehicle to check why there is a leak but not to damage it. I was preparing to give the vehicle back to finance company and wanted to sort the simple leak from the coolant and now I have a car with engine warning light and literally not road worthy at all.I want my vehicle back into its original stage. The finance company will only take it if it is road worthy with no warning lights for the proposed deal. They have clearly mentioned in their proposal that if there is any warning light or repairs the cost will be incurred from us.I have schools runs and my daily life is totally depended on this vehicle at the moment and it’s been a really difficult time because of this. I have called the complaint number twice but no response and the 3rd person I spoke to suggested me to send an email so someone will definitely respond. Hence I am writing this to you.I want my vehicle to be in the same condition like it was given to you without any warning lights. I need you to take full responsibility for this condition of my vehicle as it cannot be driven. I need an alternative solution for my daily transportation use until you sort my vehicle out.So I kindly request you to please look into this as soon as possible and contact me soon with a solution as it’s been almost 20 days that we are struggling because of this issues.Kindly call me on 07539319174 or my husband Vishnu on 07432459102.Kind regards,Lakshmi.

Helpful staff, very accommodating

All done. 👍Kind regardsMark Mountford