My enquiry was dealt with very profesionally and freindly.

Spoke to someone originally on 17th Oct. Asked for some costings on the Capri as I was on the point of paying my balloon payment to keep the Focus. If it was suitable then I would come and test drive and discuss further.2 weeks later someone called me back. Not with costings but to ask about my enquiry. Told them not to bother. Keeping the focus. Disappointing.Alongside the service experience this is another negative review for Lookers.

My car was booked in for 3 recalls to be serviced on Thursday 30th October, I collected the car and got told all resolved. Friday (31st) I drove my car for less than 20 minutes before it broke down on me, without any warning, and went into limp mode - at this point I had to call for roadside assistance and have it taken back to Ford. My Ford app self diagnosed the car within 10 minutes of it breaking down, Telling me the problem in which I informed ford straight away. The guy who helped me roadside (from RAC) cleared the code on the car, as he didnt have access to the software (ford wont provide it to rac breakdown engineers) so he had no other option. I was stuck on a roundabout with my autistic child with me, And we needed to get the car moving asap as I was a hazard on a live lane - so that was the safest option. Ford have had my car since 4pm on Friday- in which as of Tuesday 4th Nov at 2pm- I have been told they cannot "fix my car" because the fault isn't a current fault? The fault because it was cleared by RAC is stored in my car as a "past fault" - apparently your systems / software will only diagnose and fix "current faults" (not according to your website). Ive been told even though my car has literally self diagnosed itself and told me and ford the issue, ford are refusing to just go in and fix that problem - "its not that easy" i've been told. Just to add, i've been informed the fault is a "hybrid" fault - so Im excited for someone to explain to me why ford have been test driving (with my permission) my car on just fuel. I can track my fuel / electric miles on my app- which I have been monitoring and ford have only just decided to plug my car in last night, charge it to test it on the battery... on day 3 of having it in the garage?? A-bit strange to be testing my car on fuel with 0 electric miles knowing its the battery issue itself and only on day 3 decide to charge it ready to test it on the electrics. Ive been told the car wont "re fault" so until it does they cant fix it.Now, this is the best bit for me - they are willing to hand me back a car that isnt fixed, (even tho they know the problem) - and theyre willing to possibly risk me breaking down again (in which RAC would charge me for breaking down with the same issue as last time) - so they can fix the car on a current fault.Whilst Nick has been lovely in communicating with me and I think it absolutely stinks that you cannot fix my car on the basis the car is in a "past fault" and you are willing to hand me the car back and risk it breaking down on me again (when I have a vulnerable child) just so you can fix it next time. I have never known a service like it. Regardless of whether its a past fault or not it is very clearly a fault and a risk so, it still needs fixing.I will also add, I strongly believe the recalls is what has caused the car to breakdown. The car has been running fine for the duration its been in my ownership. Yet less than 30 minutes of driving it after having it back after the recalls were completed it breaks down? Im struggling to believe how this has not all been caused by ford. Not only am I expecting the fault to be fixed full stop before its given back to meX I feel its only curtesy its fixed for free after the absolute diabolical service Ive had since the recalls were completed.FYI - The fault in question is as quoted: The powertrain control system has detected a fault with the high voltage battery coolant pump.

I was interested in buying one of the many late model Focus ST Autos that Lookers are selling and especially interested in EJ74FSF which is still for sale today. I was very interested in buying this car and received a good video from Conor at the outset. However I thought the cars were over-priced and asked Lookers to give me their "best price". I was told that their "best price" for this car was £32,000 but that this was conditional on me taking a day off work (I actually have no available holiday to book!) and travelling circa 200 miles to Sheffield to collect the car by 31 October, just so that it go into their sales targets for 31 October whereas I wanted to buy in November. It is now 3 November today and the car is now advertised at £31,990 now, £10 less than their "best price" so their old fashioned sales tactics of trying to bully me into collecting by 31 October to get the best price proved to be completely false. I still think the car is overpriced but I am particularly aggrieved that they are more interested in looking after their own interests than providing good customer service. If Lookers were more flexible with their pricing, along with looking after the needs of the customer rather than their own self interest, they could have sold this car to me.

great comms

Fromstart to finish the whole experience was first class Philip Earl wasoutstanding he did a excellent job very experienced at his job. Thank youmotability Ford lookers. Kind glenn Walker...

Very helpful.

Daniel Flude talked us through all the paperwork and explained everything very clearly while purchasing our Ford Kuga, he also made sure the few few items we pointed out were repaired satisfactorily.Highly satisfied with Dan and hope all the warranty cover we took out with Ford Lookers is as satisfactory.

No response received.

From walking into the showroom, we were greeted by a lovely man.Your salesman, they were all fantastic. made us feel right at ease and show us, the car. that we were looking for nothing was too much trouble buying the car was so easy and the manager of the showroom was absolutely fantastic.Too he made us feel very welcome and that nothing was too much trouble and they would always have our backs if we needed any help with our new car. So a big thank you to Tom.Alex bradley and Joe