Phill Earl mobility specialist was very helpful and he made my pick up easy & less stressful first car from Ford excellent customer service, really thrilled with my estate model

Caring

The purchase was really straightforward and done remotely in the first instance. I spoke to Aron who guided me through the process and provided plenty of help and support without being in any way pushy.

I first made an equiry looking for information and Kim made the time to support me even though o wasn’t in a position to agree to a deal. A few weeks later, my circumstances had changed and Kim eagerly supported me in finding the right options for me. Communication was clear, relevant and timely. A great service by everyone I spoke to at Lookers. Thank you

The Car was presented in pristine condition and I was given an opportunity to test drive the vehicle. The salesman was very helpful, answering all my technical questions, showing me the main features of the car, and advising me of all the optional extras available!

First class service and support

All was good Sam is very good very attention with us many thanks for everything

Really smooth process. All very straightforward.

Aubrey was brilliant, to say he was new to Lookers he was very courteous and professional every step of the way. Respect to him.The next niggle i would like to say is not to do with Aubrey.The problem is that there is no handbook fot the Ford Kuga which I don't agree with, miffed is an understatement and would like this rectified as this i find the handbook a great tool to use instead of trawling through the Internet which is a pain, this was expected especially as asked to provide the one I had with my trade in.( Ford Puma) Why ask for them back if they are no longer given with cars. Not happy about this in the slightest.

Great customer skills very interactive with my disabled daughter very welcoming