Zac was professional in his attitude whilst being friendly.

Via the Lookers website, I submitted my details and was contacted very promptly by Brett Turner, along with another member of the sales team. Brett also followed up with an email inviting me to get in touch if I required anything further — which, at the time, seemed reassuring.I subsequently emailed Brett to ask whether it would be possible to view a vehicle at 8:00am on Saturday, as I thought the dealership opens at that time. Strangely — particularly for a sales department — I received no response.As a result, I called directly and spoke to Brett. When I queried whether he had received my email, I was informed there was a “back log” against it. I can only assume this is industry terminology for “we’ll respond if and when we feel like it.”Brett proceeded to book an appointment for me at Sheffield Lookers to purchase a used Ford Puma (EN74 SOJ). I specifically double-checked that 8:00am was acceptable, given it is an early appointment for a dealership, and was assured that this was absolutely fine.I received an email confirmation for 21/2 at 8:00am stating that a “Sales Executive” would contact me to introduce themselves prior to the appointment. Unsurprisingly, this did not happen. The confirmation email advised that if I did not receive this call, I should contact Brett — which I did. As before, no reply.I then drove from Leeds to Sheffield fully intending to purchase the vehicle — quite possibly the most straightforward sale your team could have hoped for. On arrival at 8:00am, however, the dealership was completely closed. It did not open until 9:00am.This raises several obvious questions:How can Lookers be unaware of its own opening hours?How can emails from confirmed customers go unanswered?How can a confirmed appointment be arranged for a time when the premises are closed?Even now, 4 hours after my none appointment, no one has bothered to call.If this reflects the standard of pre-sales communication and organisation, I can only imagine what after-sales support might look like. Fortunately, that is not something I will need to find out.A deeply disappointing experience.

The overall price of the cars on offer was good but the ‘supposed’ company policy of not accepting my own car finance from Lloyds bank was very disappointing. They would only allow me to use their own finance partners because they were making a healthy commission , in my case £2000. It should be customers right to choose how to finance their own car . Also despite saying im not interested the sales person tried to upsell four different products!!!!

Put a complaint in on the 19th of January and no one has got back to me. I'm going to keep complaining until someone gets back to me.

I came to these guys with a big problem and they did not hesitate to help/sort me out. Very welcoming and honest starting from the used sales team (Richard Simpson) all the way up to management.

I got the video but it didn't tell me the price deal.John f

No messages left and have tried to phone 3 times. No answer

Very attentive sales person and gave me all the information I required at a level which was easily understood

Chasing a refund and not happy with the service from service department - the customer posted complaint letter to branch which has been scaned across to customer feed back, so this will not copy and paste you will have to go onto Reps and go into attachments to read full letter.

Asked for a price on my trade in. The price was far too low so I said forget it. The next day I was contacted by a different sales rep. This person offered me a low but realistic price. If this price was offered initially I would have been coming to test drive the car. Very poor.