I am writing regarding the Ford Puma, Registration Number: WP74SVN, which I purchased from you on 16/04/2025.This letter serves as a formal notification that I am exercising my legal right to reject this vehicle. This decision is based on the fact that the vehicle is not of satisfactory quality, is not fit for purpose, and/or is not as described, breaching the statutory rights afforded to me as a consumer.Details of the BreachThe vehicle has exhibited the following significant faults that were not apparent at the time of sale and that prevent the vehicle from being used reliably and safely. These faults were most recently reported to you on 11/10/25.1. Battery failure (08/06/2025)2. Incorrectly cut key (08/06/2025)3. Failure to engage gear and drive (11/10/2025).Because a satisfactory remedy has not been provided, I am now entitled to reject the goods.Formal DemandI formally reject the vehicle and demand a full refund of the purchase price of £21,405.Please confirm in writing, within 7 calendar days of the date of this email, the process and date by which the full refund will be processed. The vehicle is already on your premises at Lookers.If I do not receive a satisfactory response outlining the payment and collection plan within the 7-day period, I will be forced to pursue legal action to recover the full purchase price plus any incurred costs, without further notice.Please contact me by email only and not via phone. I look forward to your immediate confirmation and resolution of this matter.

At 09.21 today I requested to speak to a member of the Motability scheme regarding a ford Kuga test drive. Reception advised all staff were busy but just would get a call back. At 17.25 I called and was advised no message had been passed on. No apology just a member if your team offering to book me in. Prior to making a booking I would like you to investigate the failure to contact me and provide reassurance tag this would not be the standard of customer service I should expect

I bought the car from lookers Sheffield. EJ24JRZ on 28/08/2025 . I did ask would the car receive a full valet before collection. And was told o confident yes. Collecting the car after work on a Wednesday i think and wanting to get home in heavy traffic from Sheffield into Barnsley. I just signed the rest of the relevant paperwork . Unfortunately thinking the car would just be fine. Then getting home from work on the Friday a little earlier than usual. I started to have a good look around the car.. noticing that a full valet hadn't happened. Ringing the sales department to complain the sales manager wasn't available so his next in line spoke to me. And while explaining the situation I was asked. Do you not just think your been a bit picky. Some things mite get missed while been cleaned. I think after spending £24.500 on a car . Yes I was picky. And his response as the next in line was very DISRESPECTFUL. Talking to customers as he did ... even after having the car a fill day to clean it properly. I still wasn't satisfied. The actual sales manager assured me he would make sure it was done and cleaned properly. I spent 4hours on the Sunday cleaning the car myself. To be honest I wish I'd of gone to the branch Manager at the time. Iv no issue with the sales Rep Dan. But there after was and being spoken to as I was was very DISRESPECTFUL.

The driver of the above vehicle arrived at the garage yesterday, and was advised by the branch that no booking was in place. However, we can see that the 1link booking request was accepted on 9th October (for 14th October) by Lookers. Therefore, please could you advise why the garage in Sheffield did not have a record for the booking?Please review this and come back to us with your response.We would appreciate your input on the reported events, and your proposed solutions to prevent re-occurrences of this nature.

My car was purchased in April 2025 and required a new Battery by June. One of the keys was missing and I had to leave the vehicle in order that a new key be cut. This new key didn’t actually work and therefore had to be recut (I was allowed a courtesy car o this occasion). On Saturday 11/10/25 whilst driving my clutch stopped working and my vehicle had to be towed by the AA. I rang Lookers Ford and they agreed to it being taken there even though the Service Dept was closed. On the Monday morning I rang and spoke with a very rude woman who told me I shouldn’t have had it towed there and I could have taken it anywhere! She told me it would be looked at on Wednesday. I rang the salesman who sold me the car and he said he’d walk across and see if he could expedite it but my vehicle is still showing as “has arrived “. I am very disappointed to say the least. I spent £20k+ on a less than 6 month old vehicle and it has been out of action on 3 separate occasions through no fault of my own. I do not have access to another vehicle. I am the sole carer for my disabled mother and I am now reliant on public transport to get to and from work because a courtesy car isn’t available! I thought I was buying a reliable car from a reputable dealership but my experience has been lacking so far. I took out extra warranty and cannot believe that I am in this predicament. I want to know when I am to get my car back in full working order. Why can a courtesy car not be found for me.

My experience Fell below expectations

The vehicle had a service in August last year and then had a new engine fitted and then the not was carried out in September last year. I had the vehicle booked in for mot and service and it broke down before this was completed. The faults have been caused by an issue with the oil change not been carried out apparently. On my service and not paperwork there is nothing stating a mileage when it should have an oil change and it just says a date. I need this looking into urgently as it is apparently going to cost £16500 to fix

Friendly helpful advice

Dan Flude was very attentive regarding a car I was looking at. Took the time to send me a video of the vehicle and tried numerous times to contact me. Unfortunately I was unable to respond at the time.

Didn’t answer my questions…