i would like to complain about your sheffield branch and your booking in processi broke down on the 29th december in barnsley and called your office to see about booking a breakdown/ recovery into your sheffield sitegot told no problem but vehicle could not be seen until 7th january not an issue to me so got recovered to sheffield lookersrecovery driver went in to hand over my vehicle to be told you cant drop it off until 48 hours before booking in slotthis is after your booking office had told me i could get it recovered and taken to yourselves.my breakdown only allows 1 breakdown recovery per breakdown so had to sort out recovery again to take from lookers sheffield to another garage at my own cost. if your booking center had told me i couldnt get my vehicle recovered to your workshop until 48 hours before appointment i would of taken it to a back street garage a bit closer to home rather than a main dealerjeff croft

Please see rep compliant system for customer full letter as was sent via email attachment and will not attach to here.Stonebank Carpentry and Joinery Ltd16 Ballyrolly Road Downpatrick BT30 8SP info@stonebankcarpentry.co.uk16 December 2025To: Lookers Ford Sheffield Ford Transit Centre Sheffield Parkway Sheffield S9 1QAFAO: Commercial Management / Legal DepartmentFORMAL LETTER BEFORE ACTIONFord Transit Minibus – Registration EA20 XRY Breach of Contract and Statutory Duty1. BackgroundI purchased the above vehicle from Lookers Ford Sheffield in December 2024 and collected it on 24 December 2024. The vehicle exhibited serious mechanical faults from day one, including symptoms consistent with a potential gearbox failure. One serious and dangerous problem was a sticking brake calliper which we identified immediately after purchase. Your technicians were initially unable to diagnose this, leaving us with no option but to diagnose the fault ourselves at which point a repair was scheduled.The vehicle was returned to your workshop as soon as you reopened following the Christmas period and remained subject to repeated inspections and repairs throughout the rest of January and most of February 2025.Mr Adam Raynor (now former employee) was the primary contact dealing with the matter during this period, however there were interactions with Abbie Smith throughout this time also.In mid-January / early February 2025, I submitted a written complaint via email to Abbie Smith asking her to notify the relevant department, in which I notified you that:•Multiple serious faults were identified within the first day of ownership;•Despite remedial work, a major unresolved mechanical defect remained;•Your workshop advised that diagnosis was not possible in the absence of an error code;•I warned that the unresolved defect was likely to deteriorate;•I requested confirmation of how the matter would be resolved prior to our planned relocation to Northern Ireland on 21 February 2025.At that time, since purchase, the vehicle had already required replacement of the following major components:ClutchFlywheelSlave cylinderMaster cylinderSecondary batteryFront brake callipers, discs, and pads

Courtney Cassidy was very helpful

I made an enquiry about a vehicle the response to the email wasn’t relevant to the enquiry.A colleague from Shefield called me the following day, he was easy to speak with and answered my question.

Won’t sell me what is advertised on fords website and giving me rediculess prices on a can that I was told 20k cheaper a few weeks before

Eithan the person who was dealing with my enquiry was very helpfull, unfortunatley the van that i might have had was more than what i wanted to pay

Very good service staff always on top

Very helpful and knowledgeable about my choices

I am writing this email to lodge a complaint regarding a repair/diagnosis on my vehicle.Reg no : MD69 BFJ.Model : Ford RangerMy vehicle was given for a diagnosis on the 6th October 2025 at Lookers Sheffield branch for a leak from the front part (which we have identified as from the coolant).The complaint was very simple as I have mentioned ‘a leak from the front part of the vehicle with NO WARNING LIGHTS at all’.My husband who is a registered insurer of the vehicle has called for an apt and was given an appointment after a month. He was informed that the vehicle engine will be opened completely and diagnosed and there will be a charge of £1000 for the same for which he had agreed to.We were informed later that they have opened it into pieces and found out that the engine is not working at all and it’s completely broken ? Even though there was no engine warning light or any warning lights for that matters. Was also given a list of issues the vehicle has.The repair charge they had suggested was too expensive (around £12000) that we had to decline the repair. So the agent whom my husband spoke to informed him that if we decide to not continue with the repair then it needs to be towed away as it is completely stripped down. My husband was shocked by the way he said it and was worried and tensed.After consulting another garage and some mechanics and having our own discussion we had decided to take it to another garage so I called the same agent and requested the vehicle to be put back/assembled together. But the agent said that it isn’t possible due to the engine complaints that none of the parts will go back the way it was removed as it’s completely damaged into bad shape. I had to have a long conversation with the agent but he said mechanically that is impossible due to the parts not in right shape to put it back. We had a fair argument, however he was very strong with his mechanical expertise that it cannot be assembled back.By this time we have had our own research and found some interesting facts from similar case studies and stories and the legal solutions for them. So i had mentioned to the agent that I was told by the other garage that if we pay for assembling charges Ford may assemble it back but the agent said very confidently that it could’ve been the case in other cases but in my case my vehicle cannot be assembled back due to the parts being so poorly damaged.While arguing he said most of the people tow it to different garages in this type of scenarios and he has seen it many times in his garage. Which gives us an idea that this isn’t the first time they are trying to cheat people.He then called me back as discussed after speaking to his manager and given me an additional quote which was almost equal to the diagnosis charge to assemble them back together. We were very curious to know that the parts he said will no longer go back together mechanically/technically/practically can go together if I pay an extra huge amount. He did not have an answer for that when I questioned but he was very sure that I must pay the said amount if I needed it together as a single piece.As this was not mentioned when we had given the vehicle I refused to pay. We were told about the diagnosis charge but never about an assembling charge if we do not go ahead with it. After a long discussion (explaining that I have seen similar case studies in ombudsman’s website about such expertise in the breach of the Motor Industry Code of Practise for Service and Repair) the agent was ready to reduce the price to half but since we had refused that as well his manager called us back and waved the charge off but we had to pay £88 for a part change and informed us that the vehicle will be ready to drive away and it was magical to us as we were told it isn’t possible in the whole world!I had very clearly mentioned that I need it in the same condition while dropping it off and he had agreed to this.The best part is we were never told clearly about the main issue which is ‘The Leak’. We were forced to agree to open our engine completely into a strip down situation to find the reason for the leak but all they have said is engine failure and lots of other issues.All good, we have collected the vehicle as given but the main problems then started!1. Many new warning lights mainly engine warning light.2. ⁠no buttons working on driver side (eg electric window opening/closing switch)3. ⁠Heating switches on but takes ages to blow a mild warm air- never meeting proper temperature set)4. ⁠pulling is affected. Car takes ages to reach 30miles speed as it doesn’t pull. Especially if it is even a small hill car wouldn’t pull up!5. ⁠shivers when starts to drive.MY CAR IS IN A PATHETIC SITUATION AS IT CANNOT BE DRIVEN AT ALL!!!I have given my vehicle to check why there is a leak but not to damage it. I was preparing to give the vehicle back to finance company and wanted to sort the simple leak from the coolant and now I have a car with engine warning light and literally not road worthy at all.I want my vehicle back into its original stage. The finance company will only take it if it is road worthy with no warning lights for the proposed deal. They have clearly mentioned in their proposal that if there is any warning light or repairs the cost will be incurred from us.I have schools runs and my daily life is totally depended on this vehicle at the moment and it’s been a really difficult time because of this. I have called the complaint number twice but no response and the 3rd person I spoke to suggested me to send an email so someone will definitely respond. Hence I am writing this to you.I want my vehicle to be in the same condition like it was given to you without any warning lights. I need you to take full responsibility for this condition of my vehicle as it cannot be driven. I need an alternative solution for my daily transportation use until you sort my vehicle out.So I kindly request you to please look into this as soon as possible and contact me soon with a solution as it’s been almost 20 days that we are struggling because of this issues.Kindly call me on 07539319174 or my husband Vishnu on 07432459102.Kind regards,Lakshmi.---LAKSHMI KANCHANA SUNDARESANUnited KingdomTel: 07539319174

Ethan was very attentive and explained everything that I needed to know