Good Afternoon,Please could you advise on the below at your earliest convenience?Thank you in advance.Kind Regards,Luke“Market leading SMR supplychain management since 2003”Customer Servicese: Customer.Services@fleetassist.co.ukw: www.fleetassist.co.ukThis email was sent from an email account of Fleet Assist Ltd which is a company registered in England and Wales with company number 04685458 and has its offices at 1 Sovereign Court, Lancaster Way, Ermine Business Park, Huntingdon, Cambridgeshire PE29 6XU. The contents of this e-mail are confidential and may be privileged and subject to internal monitoring. If you are not the addressee indicated in this message, you may not copy, forward, disclose, deliver or otherwise use it or any part of it in any form whatsoever. You should then kindly notify the sender by replying to this message and destroy it thereafterFrom: Customer ServicesSent: 16 October 2025 15:40To: vehiclecomplaints@lookers.co.ukCc: jasonslavin@lookers.co.ukSubject: RE: HK72NRJGood Afternoon,We hope you are well.We have not yet received a response to our email below sent yesterday.We have a promise to our customers to resolve complaints within 5 working days, however, this is quickly approaching and we would appreciate a response to this email within 24 hours.Thank you for taking the time to deal with this matter.Kind Regards,LukeFrom: Customer ServicesSent: 15 October 2025 08:57To: vehiclecomplaints@lookers.co.ukCc: jasonslavin@lookers.co.ukSubject: HK72NRJGood Morning,We hope this email finds you well.Please see the details below of a complaint that has been raised against one of your sites.Raised by Customer: InteractiveGarage Name: Lookers Ford SheffieldGarage Postcode: S4 7UQDate of Complaint: 14th OctoberVehicle Registration: HK72NRJAreas for Investigation: Garage not adhering to accepted bookingNature of Complaint:The driver of the above vehicle arrived at the garage yesterday, and was advised by the branch that no booking was in place. However, we can see that the 1link booking request was accepted on 9th October (for 14th October) by Lookers. Therefore, please could you advise why the garage in Sheffield did not have a record for the booking?Please review this and come back to us with your response.We would appreciate your input on the reported events, and your proposed solutions to prevent re-occurrences of this nature.Please add any supporting documentation as an attachment to this email.Thank you in advance for your prompt response, we look forward to hearing from you.Fleet Assist has a 5-day SLA in place with our mutual customers to resolve any concerns raised and therefore we would appreciate a response to this email within 24 hours.Many Thanks & Kind Regards,Luke

Dealt with Callum in the used van department. Great friendly guy, very knowledgeable and a pleasure to deal with. Will definitely be back for my next vehicle

Staff gave good advice and information.

Great service.

Bit slow to answer questions all on email, rang few times and not spoken to ….still waiting for my deposit

I couldn’t have been happier with Mark Smith at lookers in Sheffield as from contacting him about the van kept my updated through out the whole process. Was sceptical at first as my dealings with Ford at my local Ford is enough to put you off going to Ford to say the least. Couldn’t be happier.

Felt Easy and comfortable dealing with them whilst buying a car!

Excellent service from Sam Whittaker - knowledgeable and efficient.

Dealt with Abbie Smith all the way through my purchase. She was very helpful and looked at all options for me regarding the vehicles that were available. Abbie was very helpful around the collection which was at short notice.

Really good service only thing is the van didn’t come with any Mats.