Lookers Ford South Shields
4.9/5
4.9 /5
1,466 Verified Reviews
2 Hobson Way, Jarrow, South Shields, NE34 9PU, GB
0191 427 6666
ABOUT US
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
1,466 Verified Reviews
1.0/5
1.0 /5
Following my enquiry and a video sent by Lisa about the Citroen i was interested in, I called the branch twice that day to speak to Lisa, was told she was busy and would call me back. She never called, noone called.

5.0/5
5.0 /5
Communication made quickly, no pressure on sale, friendly staff.

5.0/5
5.0 /5
Quick response detailed information given.

2.0/5
2.0 /5
Question not answered

3.0/5
3.0 /5
Quick to get in touch, not really interested in trying to do a deal in the end. Told me to go sell my own car rather than part x. So I made a deal with another dealer.

1.0/5
1.0 /5
Sales assistant agreed to send a video of a car. I never heard back from the sales assistant ever again

2.0/5
2.0 /5
I asked a question by chat/email which wasn't answered. I missed a call from the dealer the next day and when I called back, someone else answered and because the 1st person was on a day off, the other employee couldn't answer my question and made no attempt to help further other than to say call back next day. So I won't be shopping with you. Thanks.

5.0/5
5.0 /5
Grateful for mark to accept my query and diligently address it. He took time and gave me all the details including an amazing offer. If I had not already reserved a car, I would have been there to look at the car is a query on. Thanks again :)

5.0/5
5.0 /5
Excellent customer service, very friendly, approachable and knowledgeable. Karl Arrel made the process of buying my new vehicle simple, hassle free and enjoyable

5.0/5
5.0 /5
I have been getting help from john with my car i can not fault him in anyway he has been so helpful. He is asset to the company he has been there with advice. When i was looking at the car he just let me look at it on my own which was really nice honestly i can not thank him enuf for all his help i think he needs a good bounce of his boss. Such a friendly company i would 1000% recommend getting a car from here.