To whom it may concern,I received a call from Lookers yesterday regarding my vehicle which I purchased from Lookers South Shield in March 2024. The vehicle is a White Peugeot 2008 KM68WAE.The employee on the phone explained that there would be an approx. £177 fee for the investigation to find out what was wrong with the vehicle and explained that the issue had been identified as the vehicle needing a new timing belt and a new distributor cap and rotor. I was wondering if I would be able to have something via email to explain exactly what the issue is and how it was identified (what investigations were done to confirm the issue). Also, if a quote could be provided by yourselves for the cost of the work needed to be completed to the vehicle so I am able to consider this.The employee who called me also queried the vehicles full-service history in order to give this information to the warranty company. I assume Lookers as the information about the cars service history prior to me buying it in March 2024. I have not had the car serviced since I purchased it as it had been serviced when I bought it, and I had not exceeded the mileage necessary for another service. The employee who called me explained that there would be an approx. £700 charge to take the vehicle apart and take imaging of the vehicle for the warranty and to put the car back together and this charge would be due to the 5+hours of labour involved. If the warranty refused to pay out for the work on the car, I would be expected to pay this charge on top of the charge for the work needed to fix the timing belt and the cap and rotor replacement.Similarly, when looking through all the documents sent to me when I purchased the car, I was unable to find any documentation regarding the Warranty (what it covered, stipulations of the warranty, etc.). I was wondering if you have information about if/when this was sent so I’m able to look through it. With this in mind I’m unable to fully consider whether I am prepared to agree to the £700 charge if it is unlikely the warranty claim would be accepted as I don’t know what the warranty covers.I also wanted some further information regarding whether Lookers had changed the timing belt prior to the vehicle being made available to purchase. I’m aware from research that the issue with the wet timing belt in Peugeot cars is a well known and significant issue. I wonder if you are able to give me any information regarding the dealership’s responsibility around disclosure and whether failure to disclose significant and known faults with a vehicle that would influence a buyer’s decision may be considered unfair trading practice.I would appreciate if someone could get back to me via email. Unfortunately, due to the nature of my work I am unavailable to take calls throughout the day and would also find information written easier to respond to.Many thanks for your help so far.

Excellent service!

3 hours waiting for a call back. Negative sales asststant and poor customer service.

i bought a car in march 2024 for your self since then i’ve had a few issues that have been solved by your company witch was good but i then broke down before Christmas later issued as a turbo failure and was trying to tie from one garage to anouther that does warranty and the tow eye provided doesn’t fit the front bumper but fits the rear and this is a major thing that needs to be resolved with my self because this car has clearly not been inspected before sale and is unfit for purpose and i have been miss sold a car by your company witch might have been in a crash before resulting in having a new crash bar i would like an email back or phone call explaining why this has happend and what steps are going to be in place to fix the issue, the car is in a bmw specialist garage and they will be checking the car over to see if anything else is wrong, whe you pay this much for a car from a “reputable” garage you expect it to be perfect not with incorrect parts fitted, the car sold to me was a bmw 116d 2017 automatic, the original registration is yk67kvk the current reg is w18 but

I bought a car from Lookers in South Shields on 15th October 2025. I was delighted with the car and the sales engineer John Richardson who sold me the vehicle I saw online. The car was delivered to me on 18th October 2025 on a tow truck.When I was driving the vehicle around I noticed a rubbing sound when the car heated up when you first started off in first gear (when you reached the bite). This did not happen with the other gears.I telephoned John Richardson from South Shields who arranged to have the vehicle looked at by Lookers Derby Road Bootle on 4th November 2025. They could not find anything wrong with the vehicle. I said to them that it happens when the vehicle heats up about 5/10 minutes into your journey. It was quite a loud noise from the outside of the vehicle. They said they could not drive around in the vehicle for long periods of time to hear a noise and asked me to put my phone in the clutch area on the floor so we could record the noise. I did this and phoned them to have the car re-checked in on 8th December 2025 at 9.00am with the noise recorded.On checking the car a gentleman listened to the noise and said it sounded like the clutch and said they would check that out. However I received a phone call to say the clutch had gone and they had to speak with South Shields to confirm they would pay for the new clutch. I received telephone call from Nicky who informed me that South Shields had given the go ahead to fix the vehicle on 9th December 2025.I tried to reach out to them last week, to pin them down on a time and the need for a vehicle which they refused. Said they would get someone to ring me back. I am still waiting for this call back. The car is still under warranty, and Lookers have had the car more than I have drove it.I understand it is Christmas break and also that I am in their hands but someone rang me back last week to say that they only got the ok to repair the vehicle on Friday. I told them this is incorrect as Nicky sent me the details of the conversation with South Shields and also the costs involved, and also the reply from South Shields on 9th December giving the go-ahead. They said they would get someone to ring me back, which they have not again.Can I please speak to someone with a date when my car will be ready for collection of my vehicle in good order and with a new clutch.

I've not heard back

Showroom very outdated. Sales lad tom lier. Didn’t know anything about the car I was looking at and not doing simple things to make a deal happen. Very poor customer experience. I did my checks on the car and found out it had been damaged before and yous didn’t even know about this and try to tell me that it’s nothing. I would recommend anyone to come to yous in the future. That site need a massive upgrade very poor customer experience like I say. I have put it on socal media about my experience with yous :-(

The sales advisor who contacted me was very efficient and very helpful.It was a shame that the px valuation was way lower than all other main dealers .

To: Sales Manager South Shields / Customer Service TeamFrom: Helena GreethamPhone: 07379 923811Dear Sir/Madam,I am writing regarding the Ford Ecosport Hatchback that I purchased from your South Shields branch on November 6th, 2025.The total purchase price was £6600, paid outright.The FaultOn December 9th, 2025 (33 days after purchase), the vehicle developed a fault where all four Tyre Pressure Monitoring System (TPMS) sensors failed, displaying a warning light on the dashboard. This is a safety-critical system that would have caused a fail on my MOT.Action Taken and Claim for ReimbursementDue to the critical nature of this safety fault and the need to use the vehicle, I immediately took the car to Marske Autotech who are my normal garage (an independent garage) who suggested taking it to a tyre specialist, Kwik Fit, for repair as my front wheel was losing pressure very quickly. The repair has been completed today at a cost of £319.80. On top of this, kwik fit picked up on the wheel alignment being 'in the red' (see photos) and this was what was starting to wear my tyre down, they said this should have been checked when I bought the car. This has cost me £72.95 as you can see on the second invoice attached.I now demand full reimbursement for the cost of this repair under the Consumer Rights Act 2015.Statutory Rights.As the fault appeared within six months of purchase, the law presumes the fault was present at the time of sale. The vehicle was clearly not of "satisfactory quality" as required by the Consumer Rights Act 2015, given the failure of a key safety system just over a month after purchase.While I understand you are entitled to one opportunity to repair a fault under the CRA, the nature and suddenness of this safety issue required immediate attention to keep the car roadworthy, which necessitated the repair being carried out by Kwik Fit as recommended by my other local garage. I was happy to get the cam belt replaced and pay for it myself despite the age of the car as it was '3 months under being 10 years old' even though your website said that Ford cars should have their wet cam belts changed every 6 years but this happening as well is unacceptable.I require you to issue a full reimbursement of £319.80 and the £62.95 to cover the necessary repair costs. The invoice is attached to this email as well as any fixtures done of proof.Please contact me within 7 calendar days to confirm how this payment will be made. I have attached a copy of the purchase invoice from Lookers Ford and the repair invoice/diagnosis report from Kwik Fit for your review.I was also told that my car had a 'good service history' on the video sent to me. I only have one piece of paper with a service on from years ago, and the MOT and Service you were supposed to do just before I bought it only had 'service' written on the paperwork with no information on what was done or what was recommended- i would like this paperwork sending out to me asap. I have previously asked for this with no reply except a pretty much plain piece of paper saying 'service' with the date it was apparently done on. I also want the MOT document too with what passed and what is recommended.I also do not have a sealant repair kit in my car like i should, Kwik Fit noted and pictured this which I can send over too.Should you fail to reimburse me the costs on my invoice, I reserve the right to pursue this matter further through the Motor Ombudsman or the County Court.Lastly, i am really disappointed that I was laughed/scoffed at on the phone despite being very polite in asking for an email address despite the circumstances, I think this was quite patronising and its a shame when I have never had issues before with Lookers.Yours faithfully,

1st class service ,Mark Taylor was very helpful in helping with my purchase and relevant options available ,thank you very much for your helpValerie Smith