Id like to pass my thanks on to Tom Laybourne in Sales. He took care of what i wanted, done what was in my best interest and provided an exceptional customer service. Tom made the experience personal, made me laugh and assured me in all meetings. Thank you Tom.

Graham was great help from start to finish

Mark Green was amazing. Kept me in the loop and made things run very smoothly.

Graham Turner was fabulous. He was friendly, professional and knowledgeable. I would recommend Lookers for anyone wanting excellent service, great cars and lovely staff .

The moment I walked into the showroom there was a vibrant and customer friendly atmosphere. Brilliant preceptionist who makes a mean cappuccino! Mark Taylor, the Sales Assistant at South Shields branch,very polite, helpful and friendly. His information was very informative, in plain English, succinct, and very useful. Mark has a brilliant personality and made me feel very much at ease, and as though I was his only customer that day, although he was extremely busy. Never felt threatened or intimidated, just totally relaxed. All information given was thoroughly explained and he recapped whenever I was uncertain about anything. Well done Mark, it was a totally enjoyable experience.

Gethin was the salesman I saw he was very helpful

I was very impressed with the overall experience, and Mark Taylor who I dealt with for the part exchange and purchase of my new car. First class service, thankyou.

Gethin was very helpful through the whole process from start to finish. Friendly, knowledgeable and gave me confidence in buying the vehicle even though we lived so far away and even stayed late on a Friday so we could collect after travelling all the way from Surrey! Love the car, thank you.

As a long standing customer, previously Sunderland branch, I have purchased my last two cars from Gethin Williams at Lookers, South Shields branch. Superb customer service from Gethin, good advice, courteous and friendly to do business with, all which matters. Our daughter will contact Gethin when it's time to change her car too, such is our trust in Gethin. On another matter please bring back the Collect and Delivery service!

Excellent from start to finish . Very pleasant staff made my car purchase effortless. This is the 3rd car I have bought from Lookers South Shields . Highly recommended.