Test drive arranged, even though we were interested in buying a new car - sound advice given by Tate.

Px price

When finally looking over the car it was discovered there was a potential problem with the engine which I was informed of. Looker's to their credit having told me, were very apologetic and refunded me the purchase price and warranty (rather than, as some unscrupulous dealers may have done seek to continue the transaction)

Very helpfut

Everything about the experience was smooth as silk. Friendly knowledgeable people who instilled trust

I brought my car in for a Bluetooth issue. I was told the part would cost over £800, which wasn't anyone's fault, but I found the staff rather unhelpful and unfriendly, considering I spent £177 for very little. Also my car was parked off the premises so I had to walk in the rain to get it, without so much as an apology.

Excellent service from Alex the receptionist and the technician, also the person who washed my car. I think I been with Lookers Ford for 40 Years and the service get better every time.

Have done couple Great service, great polite staff.

Brilliant and very professional. Pleased with the service all round and also done ahead of time.Thank you.Martin.

I am writing to formally complain about Ford’s refusal to honour a goodwill repair for the well-documented wet belt issue on my Ford Fiesta EcoBoost.I purchased this vehicle in 2022 from a Ford dealership, with the reasonable expectation that it was fit for purpose and manufactured to Ford’s standards. In 2024, Ford publicly acknowledged the wet belt issue and introduced a goodwill repair programme to address what is clearly a known manufacturing defect.Despite this, I have been informed that Ford will not consider my vehicle for goodwill repair because:1. I missed a service in 2023, and2. My full service history is not exclusively with a Ford dealership.I find this decision unfair and unreasonable for the following reasons:1. The wet belt issue is a known design/manufacturing defect, not a wear-and-tear or servicing-related fault. A single missed service does not reasonably explain or cause this failure.2. I purchased the car from a Ford dealership, trusting that it met acceptable standards of durability and reliability.3. The goodwill repair scheme was introduced after I purchased the vehicle, meaning I could not have made any informed decisions at the point of sale regarding eligibility.4. My vehicle has been serviced and maintained, even if not exclusively by Ford — something that should not negate responsibility for an acknowledged defect.I believe Ford’s position places an unreasonable burden on customers and does not align with consumer expectations or the spirit of the goodwill scheme. I am therefore requesting that Ford reconsider this decision and review my case on its individual merits.I would appreciate a written response explaining:1. Why Ford believes a missed service directly affects liability for this specific defect2. Why customers who purchased vehicles prior to the goodwill announcement are retrospectively excluded based on criteria not known at the time of purchaseI hope this matter can be resolved amicably and without escalation. However, if necessary, I am prepared to pursue this further through appropriate consumer channels.I look forward to your response.