The sale man did not know much about tesla. As he said he was a Ford manHe offered a ridiculous low price on my car for part exchange and said it needs a loads of work which it does not.

I found the sales person was none negotiable on the price they were offering me for my part exchange and the same for the car I was interested in buying which I found strange. They were more interested in trying to get me to buy the car on HP or on a PCP contract obviously because of the commission they would gain. They were also pushing for extra warranty and paint protection products which I made quite clear I was not interested in.

We went in on Saturday for my son to test drive a ford fiesta, he recently moved to London and was waiting to hear back from the landlord about the parking permit and the cost of this. He heard back yesterday that it was available and told Tia and Charlie that he definitely wanted the vehicle but just wanted me his mum to pop down and check it over, luckily I looked at my emails before I was about to leave as the email said the car had been sold, they mentioned on Saturday about a deposit but my son explained he wanted to make sure he could get a parking permit, yes I understand this cars on line etc but I feel this is bad customer service. We purchased 2 brand new vans a year ago from lookers Chelmsford and 4 years previous we purchased a new truck also from lookers Chelmsford and previously we have purchased several cars and also recommended family members who purchased from Chelmsford lookers, I’ve never dealt with south Woodham before and after this I’m not sure if I’ll buy from lookers again. Tia was ok but how on earth Charlie is a sales manager because my husband mentioned to me that he seemed a bit moody and I must be honest that both myself and my son thought the same. Maybe he needs to go on a course for his people skills because he doesn’t have any.

Tate made contact in good time. Sent a personalised video of vehicle. Met me at showroom and organised test drive.Still a little up in the air at the mo as my employer has muted supplying a company vehicle.

Great customer service

I booked my Kuga EK75JUC into Lookers SWF on 25/06/26 for a problem with disconnection of the power cable from the charging port. A week earlier I had to wait for4 hours for the port to release the cable. Your goodselves tested the charging port but could not fault it. Since then I have charged the car 4 times but could not disconnect the cable on 2 occasions taking between 1 and 3 hours to disconnect.I can hear the car making the proper noises for disconnection, the port lights up but when I press the button it does not release. I believe the fault is with the charging port button hence it may not show up on your diagnostics.I therefore pass the problem back to you.My wife has a Gen E Puma which disconnects properly every time.RegardsChris Southcombe.

Happy with the service and help in trying to find us a vehicle we are asking for . Thanks Aiden

Very poor part exchange given. Sums don't add up to buy a car from you which is a shame.

On 27th May 2026, I collected my Ford Edge from the dealership following a safety recall service to have the front brake pipes replaced. I drove the car a short distance of one mile directly home.On 28th May, my family entered the vehicle and noted a strong, abnormal smell. Believing it to be harmless brake dust or burn-off from the recent recall work, I proceeded to drive a very short distance. During this brief drive, the smell became overwhelming and I watched my fuel gauge rapidly drop.While navigating a left-hand corner at low speed, the vehicle suddenly and violently skidded away, causing a terrifying loss of control with my family inside. I managed to pull into a side street to ensure my family’s safety.Because the vehicle was visibly dumping fuel and entirely unsafe to drive, I had to arrange a private road recovery company to lift the car onto a flatbed truck to return it to the South Woodham Ferrers garage.Upon inspection, on the 29th May the garage confirmed an active leak from the fuel filter housing. They then replaced the fuel filter housing and fuel filter "under goodwill.”  The immediate timeline makes it clear that the dealership’s technicians disturbed, cracked, or improperly secured the fuel system during the recall process. This caused pressurised fuel to spray across the undercarriage, coating my tyres and causing the vehicle to skid.Returning a vehicle to a customer with a compromised fuel system after safety recall work is a severe breach of safety protocols. I am left with a vehicle that smells of diesel and a stained driveway where the fuel has leaked onto it, also the side street where the vehicle was recovered from has a diesel stain.

Very good