Have done couple Great service, great polite staff.

Brilliant and very professional. Pleased with the service all round and also done ahead of time.Thank you.Martin.

I am writing to formally complain about Ford’s refusal to honour a goodwill repair for the well-documented wet belt issue on my Ford Fiesta EcoBoost.I purchased this vehicle in 2022 from a Ford dealership, with the reasonable expectation that it was fit for purpose and manufactured to Ford’s standards. In 2024, Ford publicly acknowledged the wet belt issue and introduced a goodwill repair programme to address what is clearly a known manufacturing defect.Despite this, I have been informed that Ford will not consider my vehicle for goodwill repair because:1. I missed a service in 2023, and2. My full service history is not exclusively with a Ford dealership.I find this decision unfair and unreasonable for the following reasons:1. The wet belt issue is a known design/manufacturing defect, not a wear-and-tear or servicing-related fault. A single missed service does not reasonably explain or cause this failure.2. I purchased the car from a Ford dealership, trusting that it met acceptable standards of durability and reliability.3. The goodwill repair scheme was introduced after I purchased the vehicle, meaning I could not have made any informed decisions at the point of sale regarding eligibility.4. My vehicle has been serviced and maintained, even if not exclusively by Ford — something that should not negate responsibility for an acknowledged defect.I believe Ford’s position places an unreasonable burden on customers and does not align with consumer expectations or the spirit of the goodwill scheme. I am therefore requesting that Ford reconsider this decision and review my case on its individual merits.I would appreciate a written response explaining:1. Why Ford believes a missed service directly affects liability for this specific defect2. Why customers who purchased vehicles prior to the goodwill announcement are retrospectively excluded based on criteria not known at the time of purchaseI hope this matter can be resolved amicably and without escalation. However, if necessary, I am prepared to pursue this further through appropriate consumer channels.I look forward to your response.

I purchased a Fiat 500 in October 2024. Since December 2024, it has repeatedly developed faults including lumpy driving, engine warning light, auto start/stop failure, and going into limp mode. Repairs by Platinum Motoring Solutions and Toomey Fiat (gearbox switch, ECU, wiring checks, diagnostics) have failed. The car has been off the road for over 14 weeks. I am seeking a permanent resolution under the Consumer Rights Act 2015, including replacement or buy-back.

Charlie was excellent

Very good service

friendly and professional staff

I purchased a car on the 13 August 2025 since then it has done approximately 2k miles but the oil is saying 24 % on the app.I believe it was due to be serviced before I picked it up. If it was, then should the oil degrade that fast, if it was not then should it have been serviced, as one was due so soon after purchase.Ive sent 3 emails on this, one to service department and 2 to sales but have not had a reply.On a minor point I've recently discovered that the rear speakers have blown. Only just realised as the radio is normally off, but thats only minor.

I spoke with Aiden who was very helpful offering advice on the purchase and PX of my car.

I was very happy with everyone at Ford. As usual everyone was very polite and helpful.