I bought a used Ford Puma ST 1.5 at Sudbury ford dealership,the car went back after 1 week with a flickering dashboard,the battery was charged and there was no fault found by them,since then the car keeps going in to battery saver mode and sometimes doesn’t start,I have booked it back in again,but at Clacton this time,I feel the car is letting me down and now don’t trust it will start up,when talking to Sudbury they were not bothered and never came back to me to see what they could do,the guy from the service department needs help in how to talk to customers,would it be possible for someone to look in to this as the car is not fit for purpose,I would ideally like my money back.

I was very happy with our experience. Ronnie Thompson the salesman was a pleasure to deal with.Kind regards,Ken May

Impossible to contact, Im deaf and dont use the phone at all, not possible to send enquiry form without a phone number which makes contact impossible The bot just repeats the same stuff and still cant talk to anyone

Nothink to report, I recived a missed call and that it.

cust purchased a vehicle and she has been having trouble with the clutch for some time now but the dealership have not recognized it till recent. The vehicle is only 5 years old and 50,000 and she believes there should have been more life in it.

Did not get a call back in regards to my enquiry

Called in to Sudbury show room to ask to look at Ford Kuga petrol hybrid battery used car, salesman took me out to show me one. I explained I wouldn't looking to change my car until March, the salesman said he would phone me in March .I done further research into ford recalls on these models and found that battery's are faulty as they have been catching fire. I phoned your salesman on Friday 6th Feb. and told I was surprised he didn't tell me about the recall, he said he didn't know about the recall and he would call me back to date I haven't heard anything 10th Feb.Today I had a text from Lookers asking me if I am still interested.

I am writing to raise a formal complaint regarding the breakdown cover that was sold to me as an add-on when I purchased a vehicle from your Sudbury branch in November 2025.The vehicle was sold to me by Tom, who was extremely helpful, kind, and friendly throughout the purchasing process. I would like to make it clear that I have no concerns regarding his conduct or manner. However, it appears that the breakdown policy itself may not have been fully understood at the time it was sold to me.At the point of purchase, I was advised that the breakdown cover provided two years’ protection and included cover for travel abroad, including within the EU. This element of EU cover was a key factor in my decision to take out the additional policy, as it served a specific and intended purpose for my travel needs.Last week, while travelling to Disneyland Paris, I contacted RAC to confirm how to access breakdown assistance within the EU. While I was abroad, I was informed by RAC that my policy does not include EU cover. This information directly contradicts what I was told at the time of sale.I am extremely unhappy with this situation. Had I been made aware that the policy did not provide EU cover, I would not have purchased this additional product. On this basis, I believe the breakdown cover may have been mis-sold, albeit unintentionally.I am concerned that this matter may fall under consumer protection legislation, including:• The Consumer Rights Act 2015, which requires services to match the description provided at the point of sale;• The Consumer Protection from Unfair Trading Regulations 2008, which prohibit misleading information that influences a consumer’s purchasing decision;• The Misrepresentation Act 1967, where incorrect information induces a consumer to enter into a contract.I am therefore requesting that this matter be investigated as a formal complaint and that you advise how Lookers intends to resolve this issue. I would expect appropriate redress, which may include a full refund of the breakdown cover or suitable compensation, given that the policy did not provide the cover that was sold to me.Please provide your response in writing within 14 days of the date of this letter. Should this matter not be resolved satisfactorily, I will consider escalating my complaint further.

Very helpful staff (Ronnie) who search countrywide for a car that would meet my requirements

Great communication with Sales RepRonnie Thompson