I purchased the car in November while I was using an Android phone. The vehicle was advertised as having Apple CarPlay; however, now that I have changed to an iPhone, I have discovered that this feature is not working.Below is the wording taken from the advert when I purchased the car.I have attempted to resolve this with Lookers Aftersales, but I have been advised that I would need to pay £144 to have this corrected. As the vehicle was advertised as including Apple CarPlay, I do not believe I should be charged for something that was represented as part of the vehicle specification at the point of sale.Under the Consumer Rights Act 2015, goods must match their description. As the car was advertised as having Apple CarPlay, I believe this issue should be rectified at no cost to myself. Charging me to enable or repair a feature that formed part of the advertised specification does not seem reasonable.If this matter cannot be resolved, I may have to seek further advice from Trading Standards regarding the vehicle being potentially misdescribed and falsely advertised at the time of sale.This situation is now becoming an inconvenience, and I would therefore appreciate this being resolved at a more local branch, ideally in Chelmsford or South Woodham Ferrers, where there is a nearby Lookers dealership available to assist.I would appreciate your assistance in resolving this promptly and look forward to your response.Kind regards,Michelle

I collected my used vehicle purchase on Friday 8th May and over the weekend the vehicle developed a loud noise from under the engine bay , so I checked the oil level and to my surprise it had been overfilled I contacted the dealer and was told not to drive the car but to get it recovered in , I also raised other issues about the car but what I struggle to understand is if this car had been through the workshop how had these points not been picked up earlier or rectified , now the vehicle is ready I have requested the car be returned as it was not my fault it had to be recovered back to them in the first place and I don’t feel the dealer actually cares , as what I feel is once you have had my money it’s my problem now so get on with it , the reason I used this dealer was due to a bad experience at my local Ford dealer but unfortunately your company has ended up in my opinion as bad as my local dealer. I need this vehicle back as I have a disabled daughter who has a hospital appointment tomorrow and currently I am borrowing a neighbours car but she won’t be able to get in the car as it only being a 3 door so I am now going to have to get a taxi with her to the hospital at additional cost to myself but like I said earlier the dealer doesn’t care it’s my problem I didn’t buy a newer car to have it recovered back to them within 3 days

I didn’t feel like I was fully being listened to

I bought a used puma ST in Feb 2026,and I purchased an extended warranty and was set up to pay via bumper payments,this I started but decided to cancel this via the dealership and was told I will get my money back,this was over two weeks ago,after 4 phone calls and emails,absolutely nothing,no contact from Ford,really bad customer service,will ensure I spread the word on how bad the after sales is being handled at this dealership.

Tom was very helpful and informative of the vehicle I was inquiring about.

I bought a used Ford Puma ST 1.5 at Sudbury ford dealership,the car went back after 1 week with a flickering dashboard,the battery was charged and there was no fault found by them,since then the car keeps going in to battery saver mode and sometimes doesn’t start,I have booked it back in again,but at Clacton this time,I feel the car is letting me down and now don’t trust it will start up,when talking to Sudbury they were not bothered and never came back to me to see what they could do,the guy from the service department needs help in how to talk to customers,would it be possible for someone to look in to this as the car is not fit for purpose,I would ideally like my money back.

I was very happy with our experience. Ronnie Thompson the salesman was a pleasure to deal with.Kind regards,Ken May

Impossible to contact, Im deaf and dont use the phone at all, not possible to send enquiry form without a phone number which makes contact impossible The bot just repeats the same stuff and still cant talk to anyone

Nothink to report, I recived a missed call and that it.

cust purchased a vehicle and she has been having trouble with the clutch for some time now but the dealership have not recognized it till recent. The vehicle is only 5 years old and 50,000 and she believes there should have been more life in it.