purchased in cot 2020 car was fine till just out of warranty. Bearing went in the gearbox, covered out by a local garage and a gesture of GW. Last may the gear box went, under GW some amount f money from ford and cut paid the difference. Gear box went again, advised a new gear box had been in put in December. The gear box has now gone again and the cust has been asked to pay 2,500. Under the consumer rights they are covered for faulty good act. Cust lives a a semi rural area and would like this resolved asap

Tom was excellent at Lookers. He made the whole vehicle sales process smooth and straightforward, keeping everything clear and stress-free from start to finish. His knowledge, professionalism, and attention to detail really stood out.

I brought my Renault Kadjar from Sudbury last July and the sales team was excellent. I was sold a warranty under the promise that any issues would be cared for. A week after my brakes were squeaking and when I took it in they told me that it’s just because it’s been sat and that it will fade. It has not. Further to this, on New Years Day a warning light flashed up saying Critical Engine Hazard. I took this in as soon as I could and was told it was a Renault problem and they could not do anything. I took it to a Renault garage in February where they diagnosed the issue, but could not repair my car under my warranty but helped with producing a document that Sudbury could use. I then took my car back to Ford in March where they did nothing but said they would talk to the warranty company. I then called in April as I had heard nothing and was told they did not know what I was on about. I was then emailed by a woman called Samantha Probert who explained they needed a total price. I then got them the total price. I was the told that they needed a break down of the cost. I sent a break down of the cost that I had to get from Renault. I then heard nothing for a month so I then called again, to which I was told they needed a different breakdown document. I then sent that through and still, by the end of June have not heard anything. My cars MOT and service are due in August which I can assume with this warning light will fail. It is a joke. I have not had any progress nor idea as to what has been done, if anything.

Good evening, I brought a ford Kuga (VIN:WF0FXXWPMHME27288 registration YM71 GPV, now B25 MKH) from you at Lookers ford Sudbury on the 13th February, where it was confirmed that the Kuga - battery energy control module software update Campaign# 24S79 had been completed on purchase of the car. This is still showing as incomplete in my ford app. I phoned your service department on the 13th of May as I have been getting recall letters from Fords saying this is still incomplete, but you confirmed AGAIN on the phone call on the 13th May that this was completed before I brought the car, and it would be resubmitted on your system so this would come off my ford pass app, and contact would be made with me to say that this had be done. Well suprise surprise there was no contact and i'm still getting letters from Fords about this and it is STILL showing as incomplete. Could someone please sort this out as i am getting sick and tired of chasing this, and I feel that I'm flogging a dead horse all the time. I can be contacted on the below number after 4pm only as I work up until then, or an email to explain why this has still not been resolved. I hope this can finally be sorted out. Kind regards Mark Hasted

Team were helpful and tried to support and find the right vehicle. Ronnie is a great guy and salesperson. Only marked down because vehicles could have been cleaner before testing (doesn’t give that new car purchase excitement when it’s covered in crumbs) and the vehicle I was part exchanging was undervalued. I have been offered £1000 more elsewhere.

Yes everything was fine very satisfied with the service.Sent from my iPad

The staff we're very attentive and dealt with us with a friendly and professional manner.Gracie was our point of contact.

I purchased the car in November while I was using an Android phone. The vehicle was advertised as having Apple CarPlay; however, now that I have changed to an iPhone, I have discovered that this feature is not working.Below is the wording taken from the advert when I purchased the car.I have attempted to resolve this with Lookers Aftersales, but I have been advised that I would need to pay £144 to have this corrected. As the vehicle was advertised as including Apple CarPlay, I do not believe I should be charged for something that was represented as part of the vehicle specification at the point of sale.Under the Consumer Rights Act 2015, goods must match their description. As the car was advertised as having Apple CarPlay, I believe this issue should be rectified at no cost to myself. Charging me to enable or repair a feature that formed part of the advertised specification does not seem reasonable.If this matter cannot be resolved, I may have to seek further advice from Trading Standards regarding the vehicle being potentially misdescribed and falsely advertised at the time of sale.This situation is now becoming an inconvenience, and I would therefore appreciate this being resolved at a more local branch, ideally in Chelmsford or South Woodham Ferrers, where there is a nearby Lookers dealership available to assist.I would appreciate your assistance in resolving this promptly and look forward to your response.Kind regards,Michelle

I collected my used vehicle purchase on Friday 8th May and over the weekend the vehicle developed a loud noise from under the engine bay , so I checked the oil level and to my surprise it had been overfilled I contacted the dealer and was told not to drive the car but to get it recovered in , I also raised other issues about the car but what I struggle to understand is if this car had been through the workshop how had these points not been picked up earlier or rectified , now the vehicle is ready I have requested the car be returned as it was not my fault it had to be recovered back to them in the first place and I don’t feel the dealer actually cares , as what I feel is once you have had my money it’s my problem now so get on with it , the reason I used this dealer was due to a bad experience at my local Ford dealer but unfortunately your company has ended up in my opinion as bad as my local dealer. I need this vehicle back as I have a disabled daughter who has a hospital appointment tomorrow and currently I am borrowing a neighbours car but she won’t be able to get in the car as it only being a 3 door so I am now going to have to get a taxi with her to the hospital at additional cost to myself but like I said earlier the dealer doesn’t care it’s my problem I didn’t buy a newer car to have it recovered back to them within 3 days

I didn’t feel like I was fully being listened to