I brought my car exactly four weeks ago, on Thursday, Oct 2nd, as requested, as the engine warning light was on, for a diagnostic under your 3-month aftersales warranty.I was told that the DPF was faulty, but you would have to get approval from the warranty company before a repair/replacement could be undertaken. Since then there has been no contact from you.I have rung at least three times, only to be told on each occasion that there had been no response, but you would chase it up and get back in a day or so. You will understand my lack of confidence when I rung today, to be sold exactly that again.I would be grateful if the Sudbury Service team would take its customer service more seriously, and realise that good sales service is pointless from the customer perspective if the lasting impression of Lookers Sudbury is poor after-sales service.Please let me know what action will be taken to sort this out.

Dear Sir/MadamWe bought our Kuga from the garage (Lookers Ford, Sudbury), in mid July of this year. With 8000 miles on the clock, and 13 months old, this was exactly what we were looking for.We were told that the car would require its service after 18000 miles or 2 years and therefore didn't need to worry about that for sometime. We travelled to France and into North Spain, where we are at present but due to travel back this coming week.When we arrived here, we had warnings on the car display, to have the oil replaced and a new filter. Only 4% oil life remaining! I called the Sudbury garage and was told this might be the case if the car stood around, but it was important to have this oil change. A price was given for this to give me an idea of what to pay to have the work done in Spain.Having eventually found a Ford garage and managed to get the work done, my reason for contacting you is to question whether the cars sold by Ford undergo a check before release in which case, if the oil had degraded close to needing change, this should have been done or at least perhaps i should have been warned that the percentage degradation was such that change was imminent.I look forward to hearing from you.Yours sincerelyMr Jeff Harteveldt

Dear Sir/MadamWe bought our Kuga from the garage (Lookers Ford, Sudbury), in mid July of this year. With 8000 miles on the clock, and 13 months old, this was exactly what we were looking for.We were told that the car would require its service after 18000 miles or 2 years and therefore didn't need to worry about that for sometime. We travelled to France and into North Spain, where we are at present but due to travel back this coming week.When we arrived here, we had warnings on the car display, to have the oil replaced and a new filter. Only 4% oil life remaining! I called the Sudbury garage and was told this might be the case if the car stood around, but it was important to have this oil change. A price was given for this to give me an idea of what to pay to have the work done in Spain.Having eventually found a Ford garage and managed to get the work done, my reason for contacting you is to question whether the cars sold by Ford undergo a check before release in which case, if the oil had degraded close to needing change, this should have been done or at least perhaps i should have been warned that the percentage degradation was such that change was imminent.I look forward to hearing from you.Yours sincerelyMr Jeff Harteveldt

customer originally went in for coolant repair that was causing movement on the turbo headcusomer had dropped off the vehicle to the garage and has been in email it the service advisor.Mr blunt has achknowledged the time fame to complete work but is now not receiving updates regarding the car- has stopped paying the finance on the car as he belives they are making up excuses for the car and why it isnt getting done.Escalated complaint to hire position within the branch due to nothing happening in 8 weeks when was scheduled for a 2 hour job with pricing which Giles has authorised.

Good morning,I'm writing to ask for my options regarding bought faulty car(adblue leaking and system malfunction).My partner Valdis K told me that he received a phone call from you on Monday 6th of October regarding to discuss further steps.I would like to receive an email for explaining what is the fault with my car and what options that were discussed please in future detail.Many thanks,Baiba Plata

Hanna Hastings dealt with my query very well even though she was unable to find the car I was looking for.

The whole experience was lovely

Good service, very helpful.

I was very please overall

Nothing was too much trouble. Everything was dealt with quickly and professionally. Very impressed with the whole experience.Riadh really took care of us.