Very helpful from start to finish

was disappointed to not have been told the sos button wasnt working, to then get down the road and have a warning sign come up on a brand new car.

Francesca the motobility young lady was efficient new her job and was extremely helpful

I met salesman Joe Branch who was friendly, knowledgeable and professional throughout the sales process.

Very happy with the whole experience, Joseph Branch was brilliant and sorted everything out for me on the day. Excellent car, good deal for both parties - easy transaction, in short very pleased.

Outstanding customer service as usual. My car was in for its routine service which was dealt with my Terry and I have no complaints at all. My car service (and wash) was completed in excellent time and was back with me much quicker than expected. As a self confessed worrier, any queries and concerns I had about my car were talked through with me by Terry in the usual polite and very friendly manner that I have always received from both Terry and Mark in the past and because of this, I find it very reassuring to go there and nothing seems too much trouble even at busy times. A great team there!

They answered all my queries, getting back to me quickly and keeping in regular contact with updates and completion date. Joseph was very friendly, knowledgeable and chatty which put me at ease straight away, even following up via email a couple of days later to check I was enjoying the car. The handover of the car was very smooth and all the work that they said would be done before I picked it up was completed as requested. I particularly enjoyed the fact that we weren't accompanied on the test drive as it made the experience more comfortable. I would definitely recommend and use them again!

Such helpful and friendly staff !

Not at this time

Initially I visited Sudbury Lookers to book my Focus ST3 in for a service but while making arrangements I was distracted by the look of a Ford Puma ST-LINE X in the showroom and in a colour that required a further look. After having a walk around the vehicle I was approached by Joseph Branch (sales executive) who answered a number of questions in a detailed manner and without any persistent sales pressure. This led to my growing interest in the Puma and I arranged for a valuation of my Focus ST3 to go forward with a possible purchase. Following the valuation an agreement was reached and I'm pleased to say I'm now the very happy owner of the Puma ST-LINE X. I must add at this stage and coming from a sales background myself that Joseph Branch was very professional in the way he carried out the administration and is a credit to Lookers management. I have bough a number of cars from Lookers Sudbury and so has my wife since around 2005. With the service we have had from both sales and service departments, long may our association continue. Thank you Lookers.