Dear Sir/Madam,My PCP agreement for my Ford Transit Connect has now ended. The details are below:Agreement type:Retail Hire Purchase BalloonAgreement number:596345310Term:49 monthsStart date:14 April 2022End date:22 May 2026More than three weeks before my agreement ended, I contacted Lookers Ford Colchester by phone and email, following Ford Credit’s advice, to discuss either extending my PCP agreement or arranging finance to pay the balloon payment.Initially, Lookers told me that finance would be available. They provided figures, which I accepted, and I completed the paperwork. I was then told that, because I have a private registration plate, I needed to send my V5 documents to Lookers. I did so, but after that I heard nothing, so I emailed to ask for an update.I then received a reply stating that Ford Credit had an issue with my private registration plate and that I needed to contact them directly. I did this, and Ford Finance have this call on record. The adviser confirmed that there was no issue with my private plate and told me to inform Lookers accordingly.I emailed Lookers again with this information, but I have still received no response.My concern is that your team at Lookers Ford Colchester are not genuinely interested in arranging a finance agreement for me and are instead trying to persuade me to purchase a new van. I do not want to do that, as I am happy with my current vehicle and simply want either an extension to my PCP agreement or a finance arrangement for the existing van.I have never missed a payment and I have a strong credit record. I do not understand why your salesman has made this matter so difficult. I am also very concerned that my van could be repossessed, which would seriously affect my business.Please can you resolve this as soon as possible. I am extremely dissatisfied with the way I have been handled by Lookers Ford Colchester. I have a BMW on PCP and have never experienced issues of this kind, which makes this situation even more disappointing. It feels as though the focus has been on selling a new vehicle rather than supporting an existing customer.I would also like to note that I have already raised a complaint with Ford UK. My case reference is 01799252, and I was advised to write to your head office, which I am now doing through this letter. If the matter is not resolved, I have been told to contact Ford UK again.I will be away on holiday from 13 June until 23 June, so I would appreciate this matter being resolved as quickly as possible.I hope you can help bring this matter to a prompt resolution.Thank youRegardsChris BillingsBrightlingsea Electrical Services48 Red Barn RoadBrightlingseaColchesterEssexCO7 0SJ07731535528

Dear Sirs,I have now been without a workable car for several weeks. Due to a mix of a pre-existing fault in the vehicle sold to me that renders it unsatisfactory under consumer legislation and also due to shoddy repairs last week which failed in less than 24hrs and only 2 short drives.As set out in my email below, the fault with the vehicle was pre-existing at the time of purchase under the relevant legislation. It was therefore your responsibility to resolve and repair the issue. You failed to do so. In fact, the repairs carried out were so poor that the clutch failed while I was driving and turning across oncoming traffic, butting my life and other road users at risk.Since requesting that the vehicle be properly repaired, I have been given the runaround regarding a courtesy car. The Colchester branch has provided no fewer than four different numbers and people to contact, all of whom direct me elsewhere, including the Ipswich Ford branch, Lookers Colchester, Lookers Chelmsford customer service, and, bizarrely, Lookers’ own Colchester service branch (Colchester unable to identify which of their departments who should be providing the car), who are never available to take my call.This is now wasting my time. I have had to continuously chase by phone and email for a resolution to an issue for which you have accepted liability, but have still not properly actioned, save for carrying out poor workmanship which put my safety at risk.I require the following as a matter of urgency:1. confirmation today that a courtesy car will be provided immediately; and2. confirmation that the clutch will be fully and properly replaced so that the vehicle is of satisfactory quality, as a car of its age and mileage should have been at the point of purchase.I purchased the vehicle from Lookers. It is not acceptable to send me between your various offices, internal departments, or third parties acting on your behalf. Any costs associated with properly repairing this issue are yours to bear.I will now be notifying the finance company that the vehicle is worth considerably less than the ticket price, given the faults and the ongoing failure to resolve them.I reserve my right to reject the car and seek a full refund should this matter not be satisfactorily resolved immediately.I require a response today.Regards,Connor

My car was booked for service on the 21st April 2026 and on arrival to collect my car i noticed that my bonnet was scratched in multiple places so I went in and asked to speak to Joe the service centre manager he then came out and took photos and spoke to my youngest son Alan and said he would be in touch he contacted Alan via he work email and my car was booked to go back to ford's on the 5th may at 12 pm , so I drove from my house to ford's to be told that they had cancelled at 9.30am and Joe had sent Alan a message at 10.30 to tell him . I arrived just before 12am to be told they had cancelled i then called my son and gave Joe the phone to speak to Alan this complaint has nothing to do with the service centre people as I am always looked after by them , it is with your valeting company. I also went to a company to get a quote to fix said scratches on my car and handed it over to Joe , after hearing nothing back I called ford's on the 13th of may and spoke to Joe , my car is booked in for 26th may to have scratches hopefully dealt with, I have been told that I will have a loan car as I am disabled . I am also looking for compensation for fuel on both days as I did not put scratches on my car bonnet. To say that I am not very happy with this service is a joke I am very cross i believe my son spoke to Rob Randall about it. My son has asked me to keep him out of it , what I find hard to believe that is that they have not contacted me to apologise or rectify this I've had to call Joe and find out what's going on I'm not very happy at all I'm angry and frustrated that it's taken so long to get anything done

To much presher in calls and telling me when i have to collect the van

MOT and Service carries out on the 13th March- van was smoking before pick up - was told no issues and that it was being run to clear diesel filter and it should not returnVan started to smoke again - it was returned for an inspection on 24th April which I had to reluctantly pay for to be told the engine was damaged due to lack of oil and then received a quote for £8500 to repair.Damage was done by Ford not me and now I am left without a van which I need for work

Good afternoon my experience with colchester ford transit centre was excellent it's just a shame your finance provider couldn't help me with the finance to buy a ford ranger kind regards

Hi £21000 for van didn't come with set of mats

Very helpful and friendly

Received a call from a sales manager, discussed what I was looking for and budget. Was told there was vehicles in stock to match my requirements, and was told he would be back in touch with settlement figures and prices. That was on the 24th of March, it's now the 2nd of April and I still haven't heard back from him. I'm still looking to get a new company commercial vehicle, but the poor service I've received I'll be looking elsewhere.

Informative