Hi SophieFirstly the good points , thanks for your help in finding me the van that I wanted especially the colour, know I was a bit fussy but luckily for me you found one .Now after having a few days to think about it the negative points .I cannot give up more time especially being self employed to bring the van in and have the stone chip/marks touched up , so can you please let your manager know I won’t be in this coming week .I’m going to be honest with you , I am extremely disappointed about these and the same of the crease/dent in the door that I told you about on the phone that I spotted after I got home ,especially as in two emails I asked if there was anything visible I needed to know about before buying and I was only told about the mark on the bonnet which you said would be fixed .Also in another email I asked if there was a locking nut and you said if there wasn’t it would be dealt with once the van was at Colchester but only after I returned home did I spot there wasn’t one , surely I shouldn’t of been allowed to leave without one as I now have to drive around stressing that I’m going to be stuck somewhere if I get a puncture !! , can I ask have you rung Middlesbrough to see if it’s there ? .You advised me on your managers say so to drive to the service centre the next day and they would order me one but why am I doing the running around for you , again more time off of work and when I did go it was there they said it will take two weeks to come in so you would of had plenty of time to sort this before hand as agreed .Also something you highlighted on the ford App were the recalls that needed doing , I now need further time off to have these done something the service centre said should have been spotted and sorted before the handover day .I also have an issue with the rear doors locking now and showing a warning on the dash board so now my afternoon off becomes a full day .Also when I got home I noticed the rear inside of the van was soaking wet obviously from where it had been pressure hosed so I had to dry it with towels as it was all over the electrics and I honestly thought I’d have a full charge ( I know you don’t get fuel ) especially as only a hybrid.Anyway I’ve been stewing on these and needed to at least share my overall disappointment , buying a van should be exciting not stressful.I will be forwarding a email to fords complaint department and letting them know about my dissatisfaction and my concerns .I do actually love the van but on this occasion the level of care and attention I have received hasn’t matched what I have previously had or expected .I wish you well in your new job .Regards Matthew Griggs .

The part exchange offer was well below the market value. And the offer i made without part exchange was never taken seriously and all they wanted was to sell the extras and have someone on finance

Ben from commercial trucks was absolutely fantastic helpful and nothing was too much bother outstanding service. I will recommend you to anybody.

Attention to detail was excellent, great communication.

The guy never came back to after I told him what I wanted, you’d think you guys would want to sell trucks

18days and never got a realistic px price. The initial one was £4000 below another ford garage and VW garage. Leaving me unable to actually work out what I could afford on the new van. I’ve bought cars from lookers in the past and that was never so difficult.

Obviously some commutations was passed on from the service departmentTo deliberately offer a low amount for trade in after they naffed up my car I was offered an insulting low amount as a resultI JUST PURCHASED A NEW VAN TRANSIT BUT NOT THROUGH LOOKERS I WILL NEVER BUY FROM LOOKERS AGAIN

All very good, van superb

Really helpful looking forward to test drive the new panel van

Friendly helpful