bought vehicle in October 2025, had numerous issues, site have agreed to buy it back, customer was advised when completing this on Wednesday that payment would be same day but 2 days later he is still awaiting the payment, feels this is a breach of what was agreed and wants complaint on record and timescale provided. he has advised he has been chasing with site aswell

I never received a follow up

Sent a Ford Transit Custom Hybrid in for a service, the vehicle had covered less than 30k miles total.Just 38 miles after collection the "Oil pressure warning" illuminated. We reported this to Looker Sheffield immediately and was told to return it to be checked. This was diagnosed as the wet belt being degraded with fragments in the oil causing a blockage resulting in the need for a complete new engine costing approximately £12,000.For the belt to be degraded to the point of causing a blockage just 38 miles later, there would have been unmistakable visible signs of this in the oil or the oil filter that was removed during the service. As the wet belt system is a widely documented "known issue" checking for this specific debris in the oil or oil filter should be a standard part of a professional service. Identifying this kind of risk is precisely why I brought a vehicle with less than 30,000 miles to a main dealer for maintenance.By failing to identify these existing signs and returning a low-mileage vehicle as fit for use, a critical opportunity to replace the wet belt has been missed, directly resulting in an avoidable engine failure.Furthermore, a case was opened with FORD on our behalf, however it was framed as a "Premature wet belt failure" in a direct attempt to shift blame away from the workshop. My complaint is entirely with the fact that the during the oil change, there would have been visible signs of the belt degradation and this was completely missed.

Dear Lookers,I am writing regarding my Ford Transit Custom registration BH19 KLS purchased from yourselves on 17TH October 2025.I would like to formally document the history of an ongoing starting fault that was reported upon collection and remains unresolved despite previous repair work and multiple investigations.Timeline of events:• 17/10/25 – Vehicle purchased• 18/10/25 – Vehicle collected, did not start on first attempt – sales advised drive home and report back after the weekend as no mechanics working on collection day to check (Saturday)• 20/10/25 – Immediately after purchase, I became concerned with extended cranking before starting. The vehicle would generally start on second attempt but consistently appeared to take longer than expected• 21/10/25 – Using diagnostic reading equipment, I identified fault code P008A relating to low fuel pressure. No dashboard warning lights were present at this time• 23/10/25 – FORD Lookers agreed vehicle requires official inspection by a local approved FORD dealer to confirm the fault code• 11/11/25 – The vehicle was returned for investigation to FORD Vosper’s of Torquay (both Exeter and Plymouth too busy to diagnose until Feb 2026) – Lookers advised me to pay for diagnostics that can be claimed back £168• 11/11/25 – FORD Vosper’s confirmed fault code and diagnosed leaking injectors; advised that fuel was leaking back during cranking. Photos of leaks were shown to me as evidence with an estimate of works to rectify at £2484.01• 12/11/25 – Estimate of works emailed to Lookers• 26/11/25 – Lookers chased FORD Vosper’s to confirm payment and book in the works. FORD Vosper’s advised proforma to be arranged and only book in the works when payment have been received from Lookers• 28/11/25 – Lookers accounts team submitted payment of £2482.01 to FORD Vosper’s• 22/12/25 – FORD Vosper’s completed Injector replacement• 23/12/25 – Collected from FORD Vosper’s – van refused to start first attempt, started on second attempt• 01/01/26 – Following injector replacement, the original starting symptoms remained present. Vosper’s advised monitor the situation, but the vehicle continued to experience intermittent extended cranking before starting, throughout January and February• 02/03/26 – Phone call and email to FORD Vosper’s. Concerned the symptoms are gradually increasing, videos of extended cranking and repeated non starts sent. FORD Vosper’s agreed to diagnose and review situation• 08/04/26 – FORD Vosper’s carried out additional diagnostics and replaced the fuel filter as a goodwill gesture - this did not resolve the issue.• 11/04/26 – The vehicle continued to suffer intermittent extended cranking and failed start events. Reported to FORD Vosper’s via email. Vosper’s agreed to resolve - third attempt in next available slot (May)• 08/05/26 – Dropped vehicle off to FORD Vosper’s, instructed to keep vehicle for 2 weeks or longer to finally resolve, whilst I made my own travel arrangement’s• 31/05/26 – FORD Vosper’s subsequently advised via phone call that the fault code issue may now relate to fuel contamination and/or an obstruction within the fuel system and that further investigation would be required by FORD Exeter – please come and collect• 01/06/26 – Upon collection outside FORD Vosper’s service centre reception, the vehicle failed to start on approximately seven consecutive attempts before assistance from a technician was required, where a temporary fix spraying the intake with brake fluid started the engine with the throttle fully depressed, after three further attempts I was sent on my way. Following this most recent investigation driving home from collection at FORD Vosper’s, I observed a noticeable reduction in engine performance that was not present beforehand, which appears to be consistent with an ongoing fuel delivery issue.Current position:The vehicle continues to suffer from the same underlying starting fault originally reported at date of purchase/collection.Whilst various repairs and investigations have been undertaken, the original complaint has not been rectified, and the vehicle's reliability remains a great concern, to the point I am having to make alternative arrangements for work and I’m now being informed to re book with another FORD Service centre (Exeter) to resolve.I acknowledge and appreciate the assistance provided to date, including the significant repair work already authorised. However, given that the original fault remains unresolved, I believe this is clearly a continuation of the original reported issue from collection, rather than a new and unrelated fault.To that end, I would be grateful if you could review the above history and advise how you wish to proceed to bring this matter to a satisfactory conclusion.I look forward to hearing from you.Best regards,Mr Jonathan Emery

Made contact and honest with expectations

Lookers need to change their finance provider as they couldn't provide me with the finance for a used Ford Ranger I was wanting to buy

My vehicle was recovered to Lookers Sheffield in December with some faults and has since had a new e motor and engine but did not fix the problem with the vehicle. We collected the vehicle on the 16th April but the engine management light came on on our return homoe journey, we had a local garage plug in and diagnose and came up with a Knock sensor error and the vehicle refused to start/drive a short time after. I spoke to Lookers and the sheffield centre would take it back for the works as other centres didn't want to book in. Lookers Sheffield said they would accept it back for repair but we had to get it recovered to them. I organised the RAC to recover the vehicle and it was refused on 6th May by Lookers Sheffield even though I had been in communication about returning the vehicle, now its booked back in but waiting on a slot from Mount Pleasant recovery to get it back to Lookers.

Not heard back really still looking for a lest drive in a 2.5 phev and looking for a tourneo l2 have sent my configuration off to a number of dealers but haven't heard back from many of them to be fair either

Misinformation and no help when i asked lost them a sale as i ended ip going with ford vospers who were brilliant also got a response abour a week or 2 after my initial query .

Faulty electric roller shutter that has yet to be resolved since February.