Made contact and honest with expectations

Lookers need to change their finance provider as they couldn't provide me with the finance for a used Ford Ranger I was wanting to buy

My vehicle was recovered to Lookers Sheffield in December with some faults and has since had a new e motor and engine but did not fix the problem with the vehicle. We collected the vehicle on the 16th April but the engine management light came on on our return homoe journey, we had a local garage plug in and diagnose and came up with a Knock sensor error and the vehicle refused to start/drive a short time after. I spoke to Lookers and the sheffield centre would take it back for the works as other centres didn't want to book in. Lookers Sheffield said they would accept it back for repair but we had to get it recovered to them. I organised the RAC to recover the vehicle and it was refused on 6th May by Lookers Sheffield even though I had been in communication about returning the vehicle, now its booked back in but waiting on a slot from Mount Pleasant recovery to get it back to Lookers.

Not heard back really still looking for a lest drive in a 2.5 phev and looking for a tourneo l2 have sent my configuration off to a number of dealers but haven't heard back from many of them to be fair either

Misinformation and no help when i asked lost them a sale as i ended ip going with ford vospers who were brilliant also got a response abour a week or 2 after my initial query .

Faulty electric roller shutter that has yet to be resolved since February.

I purchased a van at this branch and I had to travel from Surrey to Bolton. I made all the payments upfront without seeing the vehicle and I was told that the vehicle will be ready for me for collection on 26:03/2027. I was provided with a video record showing me the vehicle and being told through the video that the vehicle is in good condition not even a single scratch. When I arrived at the branch I checked out the vehicle and had a lot of scratches, not clean etc. However I decided to take the vehicle and go home after the long journey - I also purchased the insurance in advance too because about the road tax they said they will tax it but not using my card for the payment therefore I was forced to reimburse them (this is not fair and I will report it to trading standards). After all I was waiting to collect the keys but someone came to me and saying that the keys are lost. Then they had to call a locksmith to open the vehicle and provide me with new keys. This was completely around 5pm then it didn’t ended here as they had to tax the vehicle which still the DVLA wasn’t allowing this because the vehicle was currently taxed from the previous owner also the branch didn’t have the VI number. Around 6:30pm they managed to tax the vehicle and then I was told they will wash it now and fill it with fuel but they will drive it even though the vehicle was mine at the moment so they drove it with my insurance and mot using their provisional number plate. They weren’t letting me to go out without tax so why did they drove the vehicle after taxed and insured by me? So from 1pm I arrived in Bolton I was let go around 7pm. Such of things should happen to anyone else. Again about the card payment I will report this to the trading standard.

I called 3 times and sent an email before I finally got through to someone. The person I spoke to was oblivious to the messages left for a call back etc. I figured that if you can’t deal with a sales call, then after sales will be worse. I thus purchased elsewhere

Hi there, my vehicle has been in the workshop for some time now awaiting parts which are on back order / unavailable with no current forecast on when it might be repaired / ready for use again. This is having an affect on the operations of the business and I am wondering if due to the longevity of the repair might warrant any compensation/ financial support via the Ford CAVI system? just we may have to source another van for the period of time our vehicle is now off the road.Thanks Andy

I purchased a 2024 transit custom on the 26th jan. travelled 5 hours to collect the van. All seemed fine and the purchase was made. The next day i realised the van had a couple of issues which i emailed to the salesperson ( Courtney Cassidy ) the drivers arm rest is faulty, and the rear door sensor thinks the door are open when they arent. I emailed on the 27th regarding this. I then also emailed again 3 days later. and then 5 days later with more issues, the oil sensor is saying low oil when the disptick isnt showing it as low. Also there is condensation in the lower parts of the windscreen and by the VIN number. I have since taken in to a windscreen specialist who has confirmed it is not a ford windscreen and also it is leaking into the van . I have had no response to 6 emails sent. I then called the dealer this morning, no one was available and i was told a message would be given to them and they would call. Nothing has happened again today. Really not happy