I purchased a van at this branch and I had to travel from Surrey to Bolton. I made all the payments upfront without seeing the vehicle and I was told that the vehicle will be ready for me for collection on 26:03/2027. I was provided with a video record showing me the vehicle and being told through the video that the vehicle is in good condition not even a single scratch. When I arrived at the branch I checked out the vehicle and had a lot of scratches, not clean etc. However I decided to take the vehicle and go home after the long journey - I also purchased the insurance in advance too because about the road tax they said they will tax it but not using my card for the payment therefore I was forced to reimburse them (this is not fair and I will report it to trading standards). After all I was waiting to collect the keys but someone came to me and saying that the keys are lost. Then they had to call a locksmith to open the vehicle and provide me with new keys. This was completely around 5pm then it didn’t ended here as they had to tax the vehicle which still the DVLA wasn’t allowing this because the vehicle was currently taxed from the previous owner also the branch didn’t have the VI number. Around 6:30pm they managed to tax the vehicle and then I was told they will wash it now and fill it with fuel but they will drive it even though the vehicle was mine at the moment so they drove it with my insurance and mot using their provisional number plate. They weren’t letting me to go out without tax so why did they drove the vehicle after taxed and insured by me? So from 1pm I arrived in Bolton I was let go around 7pm. Such of things should happen to anyone else. Again about the card payment I will report this to the trading standard.

I called 3 times and sent an email before I finally got through to someone. The person I spoke to was oblivious to the messages left for a call back etc. I figured that if you can’t deal with a sales call, then after sales will be worse. I thus purchased elsewhere

Hi there, my vehicle has been in the workshop for some time now awaiting parts which are on back order / unavailable with no current forecast on when it might be repaired / ready for use again. This is having an affect on the operations of the business and I am wondering if due to the longevity of the repair might warrant any compensation/ financial support via the Ford CAVI system? just we may have to source another van for the period of time our vehicle is now off the road.Thanks Andy

I purchased a 2024 transit custom on the 26th jan. travelled 5 hours to collect the van. All seemed fine and the purchase was made. The next day i realised the van had a couple of issues which i emailed to the salesperson ( Courtney Cassidy ) the drivers arm rest is faulty, and the rear door sensor thinks the door are open when they arent. I emailed on the 27th regarding this. I then also emailed again 3 days later. and then 5 days later with more issues, the oil sensor is saying low oil when the disptick isnt showing it as low. Also there is condensation in the lower parts of the windscreen and by the VIN number. I have since taken in to a windscreen specialist who has confirmed it is not a ford windscreen and also it is leaking into the van . I have had no response to 6 emails sent. I then called the dealer this morning, no one was available and i was told a message would be given to them and they would call. Nothing has happened again today. Really not happy

Well mannered salesman was able to answer all questions

I had taken my vehicle into ford as my garage couldn't specify the fault. After fault had been diagnosed and repaired I continued having an intermittent fault. I had called yourself and got through to a call centre where I was told I would get a call back from branch. I did this 2 times with no response. My van has been intermittently having issues and entering what I believe is limp mode. I finally had time to get the RAC out to look at it and was informed it was the air pipe feeding the turbo that hadn't been connected correctly and was letting air into my engine. The turbo had been replaced by your mechanics! So I basically have been anxious about not being able to drive my vehicle long distances and getting to work due to the basic incompetence of one of your mechanics! I have been using probably more diesel due to this and it has ruined my Christmas as this is my family's only mode of transport and my work vehicle. I am not a happy customer!

i would like to complain about your sheffield branch and your booking in processi broke down on the 29th december in barnsley and called your office to see about booking a breakdown/ recovery into your sheffield sitegot told no problem but vehicle could not be seen until 7th january not an issue to me so got recovered to sheffield lookersrecovery driver went in to hand over my vehicle to be told you cant drop it off until 48 hours before booking in slotthis is after your booking office had told me i could get it recovered and taken to yourselves.my breakdown only allows 1 breakdown recovery per breakdown so had to sort out recovery again to take from lookers sheffield to another garage at my own cost. if your booking center had told me i couldnt get my vehicle recovered to your workshop until 48 hours before appointment i would of taken it to a back street garage a bit closer to home rather than a main dealerjeff croft

Please see rep compliant system for customer full letter as was sent via email attachment and will not attach to here.Stonebank Carpentry and Joinery Ltd16 Ballyrolly Road Downpatrick BT30 8SP info@stonebankcarpentry.co.uk16 December 2025To: Lookers Ford Sheffield Ford Transit Centre Sheffield Parkway Sheffield S9 1QAFAO: Commercial Management / Legal DepartmentFORMAL LETTER BEFORE ACTIONFord Transit Minibus – Registration EA20 XRY Breach of Contract and Statutory Duty1. BackgroundI purchased the above vehicle from Lookers Ford Sheffield in December 2024 and collected it on 24 December 2024. The vehicle exhibited serious mechanical faults from day one, including symptoms consistent with a potential gearbox failure. One serious and dangerous problem was a sticking brake calliper which we identified immediately after purchase. Your technicians were initially unable to diagnose this, leaving us with no option but to diagnose the fault ourselves at which point a repair was scheduled.The vehicle was returned to your workshop as soon as you reopened following the Christmas period and remained subject to repeated inspections and repairs throughout the rest of January and most of February 2025.Mr Adam Raynor (now former employee) was the primary contact dealing with the matter during this period, however there were interactions with Abbie Smith throughout this time also.In mid-January / early February 2025, I submitted a written complaint via email to Abbie Smith asking her to notify the relevant department, in which I notified you that:•Multiple serious faults were identified within the first day of ownership;•Despite remedial work, a major unresolved mechanical defect remained;•Your workshop advised that diagnosis was not possible in the absence of an error code;•I warned that the unresolved defect was likely to deteriorate;•I requested confirmation of how the matter would be resolved prior to our planned relocation to Northern Ireland on 21 February 2025.At that time, since purchase, the vehicle had already required replacement of the following major components:ClutchFlywheelSlave cylinderMaster cylinderSecondary batteryFront brake callipers, discs, and pads

Courtney Cassidy was very helpful

I made an enquiry about a vehicle the response to the email wasn’t relevant to the enquiry.A colleague from Shefield called me the following day, he was easy to speak with and answered my question.