spoke to dealership regarding purchasing dealership, was provided walk around video, customer checked numerous that there was no damage and was reassured every time so customer then arranged to attend dealership to view before commencing with purchase and was shocked at the amount damage that had not been highlighted. she has advised she is looking for her £250 deposit to be refunded and was not made aware she had to specifically request this to be done

I'm concerned that my car hasn't been returned and I haven't received any updates. I urgently need it tomorrow morning to take my son to school and/or my husband to get to work. Please contact me as soon as possible this evening, or first thing tomorrow morning to let me know what the update is and why I havent been contacted? If I don't have any updates this evening we will need to make alternative arrangements for tomorrow, I will keep all receipts and will expect to be compensated.

I am disappointed with the handling of my Jaguar service experience.My vehicle has been with Lookers Jaguar Buckinghamshire for a scheduled service. Whilst in their care, they also carried out a recall and investigation/repair of an EV traction battery fault. I appreciate that complex technical issues can take time to resolve; however, the level of communication, support and customer care throughout this process has fallen significantly below the expectations I would have for a premium brand such as Jaguar.I am now 3 weeks (and counting) without transport due to a vehicle fault being managed through Lookers Jaguar, and no suitable mobility solution has been provided. This has had a significant impact on my daily life. I am currently pregnant and have been unable to reliably travel to work and important appointments without arranging alternative transport. As a result, I have had to pay for Uber journeys, leaving me personally out of pocket due to circumstances outside of my control.The communication from the service department has also been disappointing. I have repeatedly attempted to obtain updates but have struggled to get through to the service team. On numerous occasions I have contacted the dealership, only to reach sales colleagues who have taken messages and advised that someone from service would call me back. Whilst I appreciate the updates I have received when contact has been made, the overall communication process has not provided the reassurance or proactive management I would expect.After 3 weeks without my vehicle, I now require a clear resolution. I have requested support with an alternative vehicle/courtesy car/rental option and have been advised that this is not available under current policy, as the required parts are not on back order. My understanding is that the delay is due to the availability of EV technicians and my vehicle awaiting workshop capacity, rather than a parts delay.I do not feel that my situation has been proactively managed or that there has been sufficient ownership of the impact this has had. I would appreciate this being escalated to a senior member of the customer service/aftersales team, with a review of the lack of mobility support provided whilst my vehicle remains unavailable and what alternative solutions can be considered.I appreciate that the fault is being covered under the manufacturer warranty; however, I did not anticipate being without a vehicle for more than 3 weeks. I have been patient and understanding throughout the process, but following the latest update received from Megan today, I have still not been provided with a clear expected resolution date or any alternative mobility support.I would like to understand what action will be taken to resolve this matter, including consideration of an alternative vehicle solution or support with the costs I have incurred as a result of being left without transport. I would also appreciate consideration of a goodwill gesture given the significant inconvenience and disruption this situation has caused and is still causing (08.07.2026).

Dear Sir,I am writing to you to share my extremely poor experience at your dealership last Friday. (3rd July) and seek your speedy response on how you wish to proceed resolve the issue.Approx 4 weeks ago I booked my Discovery sport into your dealership for an investigation into front suspension knocking/creaking noises. This was confirmed to take place on the 3rd July.Arrival at the dealership was a very positive experience. I arrived at 8.45ish, the car was booked in by your colleagues Shad Ahmed and all was good.At 14.20 I received a text letting me know that the car had not yet gone into the workshop. Not great but as it was an investigation rather than repair I wasn't concerned.At 16.54 I called the service number for an update. When it was eventually answered by Paul he told me that he would get someone to call me back.As I did not receive a call by 17.15 I immediately drove to your dealership as I was now concerned that I needed the car back that evening and you close at 18.00I arrived around 17.40 and met up again with Shad. He checked the system and advised the car had still not gone into the workshop!! He also commented that there where at least 6/7 other vehicles in the same position.I was then offered a follow up option where the car could be collected/returned to my home address and that the car would be needed for 2 days!! I declined the offer at this stage.It was fair to say I most most unimpressed and very agitated about this extremely poor level of service and incompetency in managing my experience . Especially as had I not taken the initiative to drive over and take my car back, our weekend away would have been ruined.

The vehicle has been to this centre twice for an ongoing AC charging fault, and due to a series of diagnostic failures and administrative delays on their part, I am currently being left stranded with a broken vehicle and an unusable warranty.1. Timeline of Service FailuresFirst Visit (07/05/2026): The vehicle was left with the centre for four days. I was told no fault was found and that it had successfully charged. This was incorrect. Upon collection, the car still would not charge. I had to return and physically insist they test the car in front of me to prove the fault existed.Second Visit (28/05/2026): The vehicle was booked back in for extended diagnostics. Despite keeping the car for another four days, the service team admitted that the vehicle sat untouched for the first two days.The Diagnosis: They eventually confirmed the fault lies with the BCCM (Battery Charger Control Module) and quoted approximately £4,800 to repair it.2. Current Issue: Withholding of Critical DocumentationI have informed the service centre that this repair will be covered under my extended vehicle warranty. To initiate the claim and authorise the work, my warranty company strictly requires:The full official diagnostic fault report (including error codes).An itemised, detailed written estimate breakdown.I have been repeatedly chasing the service centre for over a week for these documents. Despite my clear and repeated explanations of what is required, they have ignored my requests. Their only response was a dismissive, one-line email restating the total cost, which is completely useless for a warranty claim. They have since failed to respond to further correspondence.3. Impact on the CustomerBecause the service centre failed to diagnose the vehicle correctly during the first four days in May, and is now refusing to provide standard paperwork, this issue has dragged on for over a month.I am currently forced to use expensive commercial DC fast chargers at a cost of roughly £45 per 220 miles, all because the centre is obstructing my ability to get the car repaired under warranty.

Booked car in May after landrover assist came out to diagnose the issue. It went in and after apparently being completed the warning light returned back on the way home! Nothing was actioned after having our car for 3 days. Called Land Rover assist out again they diagnosed it with the same issue. I couldn’t get it booked in until today the 15th of June as I needed a courtesy car. On arrival today there was no courtesy cars available and my car was only booked in for a day. Bearing in mind the issue it has needs at least a couple of days. I have been dropped off back at home and have left the car there. I have no confidence in their service department as they are not listening to LRA. Having sat there until I could be taken home I observed a great number of staff doing very little!I wondered what their job title was as I wouldn’t mind a job like that!Please sort the managers out as they clearly need further training.Perhaps you have too many managers and not enough manual staff that keep companies going!

Had car 2 days and can't provide an update on an air con recharge

hi,My car was dropped off yesterday through a recovery service. It was booked to be looked at yesterday. The booking reference through jaguar is 4774340644. I have been trying to get a hold of someone to get the status of it, but i have not had any response. If i get through by phone, I get promptly disconnected or get told that someone will call me back. So far no one has.

I am writing to make a formal complaint regarding the handling of a safety recall affecting my Jaguar E-PACE registration ST54ARR, purchased in October 2024 and currently with approximately 15,000 miles.I have received notification of a manufacturer's safety recall concerning the passenger-side airbag assembly, specifically that the airbag may not have been folded correctly during manufacture. My understanding is that this defect could impair proper deployment in the event of a collision, creating an obvious and significant safety risk to vehicle occupants. As this is a manufacturing defect identified by Jaguar Land Rover itself, responsibility for both the defect and the practical resolution of the issue rests entirely with Jaguar Land Rover and its authorised dealer network.Upon contacting my nearest dealer, Lookers Aylesbury, I was initially informed that the vehicle could be collected from my address and returned following completion of the recall work. I dealt with Shad. However, I was subsequently told (by a female service manager) that this would no longer be possible and was instead directed to contact Jaguar Reading, despite Reading not being my nearest authorised dealer. My postcode is RG9 6PJ - Lookers Ayelsbury is closer than Reading, I explained this, but to no avail.I then spoke with Jamie, the Service Manager at Jaguar Reading, who informed me that the dealership would collect the vehicle only if I paid for the collection service myself. I explained that I did not believe it reasonable or appropriate for me to incur costs, inconvenience, or loss of working time in order to remedy a manufacturing safety defect for which Jaguar Land Rover is solely responsible. His response was, in substance, “You might think that, but basically that’s the situation.”I must make my position absolutely clear.• This is not a maintenance matter, wear-and-tear issue, or customer-induced fault. It is a manufacturer's safety recall concerning a potentially defective airbag system. The vehicle has effectively been acknowledged by Jaguar Land Rover as unsafe or potentially unsafe for normal use until remedied.• Under the Consumer Rights Act 2015, goods supplied by a trader must be of satisfactory quality and safe. In addition, under general principles of product liability and negligence, responsibility for defects arising from manufacture rests with the manufacturer and its authorised repair network, not the consumer.• Further, the Consumer Protection Act 1987 imposes liability on producers for defective products where safety is compromised. A safety-critical airbag defect clearly falls within this category.Accordingly:1. I do not accept that I should bear any financial cost associated with rectifying this manufacturing defect, including transportation or collection charges.2. I do not accept that I should be required to take unpaid time away from work, arrange logistics, or otherwise absorb inconvenience caused solely by Jaguar Land Rover’s manufacturing failure.3. Given that Jaguar Land Rover has formally identified the vehicle as subject to a safety recall, liability for risks associated with the defect remains with Jaguar Land Rover until the remedial work has been completed.4. I consider it entirely reasonable that Jaguar Land Rover arrange collection and return of the vehicle at no cost to me, particularly where the defect concerns a critical occupant safety system.I would therefore ask that Jaguar Land Rover immediately arrange:- collection of the vehicle from my address;- completion of the recall work without charge;- return delivery of the vehicle to me; and- written confirmation that the vehicle is safe for continued operation once repaired.I would also appreciate clarification as to why different authorised Jaguar dealers appear to apply inconsistent policies regarding collection arrangements for safety recalls.Please treat this correspondence as a formal complaint. If this matter cannot be resolved promptly and reasonably, I will consider escalating it further, including to Jaguar Land Rover UK Executive Relations, Trading Standards, the Motor Ombudsman, and, if necessary, seeking independent legal advice regarding liability and consumer protection obligations.I look forward to your response.

Our vehicle was scheduled for diagnostic work on Monday 12th April. We haven't received any communication about what is going on, and our vehicle is still at the garage. Two weeks without our only vehicle and no communication about why it is taking so long just to do a diagnostic. Attempting to contact them, phones are never answered by the service department, as we have tried multiple times per day every day this week.