Dear Sir/Madam,I am writing to formally raise a complaint regarding an incorrect charge relating to my car hire (Agreement No. 839250).My confirmed booking period, as clearly evidenced in my Enterprise rental agreement, was from 16/01 to 02/03. However, I have been charged £415.20 due to Lookers Aylesbury only settling the hire up to 27/02.I have already contacted Enterprise Watford, who confirmed that the shortfall is due to Lookers ending payment early. This discrepancy is entirely between Lookers and Enterprise and is not my responsibility.Despite this, I have been left in the middle attempting to resolve an issue that I did not cause, which is unacceptable.I request that this matter is resolved immediately between yourselves and that:The incorrect charge of £415.20 is removed/refunded in fullI am not held liable for any portion of this disputePlease confirm in writing once this has been resolved.If this is not rectified promptly, I will have no option but to escalate the matter further.Kind regards,Abtar Randhawa

original complaint raised on 11th December 2025 but had been assigned to incorrect site, please respond asap. both customer scanned letters are in attachments

And customer services.I made a complaint in February 2026 and have heard nothing since....??This is typical of JLR, you just do not contact/talk/email/communicate with your customers. 1st the service department and now the complaints? What is going on???Also, i have exactly the same warning light come up on my AGAIN! My auxiliary battery has been replaced, the dude battery under the car has been replaced, but the warning light has reappeared...I need to be contacted ASAP re this complaint and the continuing issue with my vehicle.

After a very confused team managed to do the service on our car, they brought the car back home with problems. After dropping it and after the Lookers in Aston Clinton touched it, it started to smell of oil all around the car, around and on the bonnet and coming out very bad smoke from the car. I have asked them to inspect it as they have definitely put more oil than it should and it is now causing a problem. They seemed very unsure and confused about what they done, didn’t listen to me and acted like it is my fault that they have nothing to do with this. I have gone in there with my toddler and they said oh is definitely injectors is very dangerous to drive we will have to inspect it, put me to sign something and then took the car. No clear explanation and 100% not told me it will be chargable. Second day, they covered up their mistake and blamed it on other things, also charging me for the diagnostic when I told them I do not trust anymore what they are saying. They are very good to be pushy and to get the customers in but clearly treated me like this because I am a women, seemed a bit stupid and with a child with me. Also I am not english so I am sure the treatment would have been different. I asked my husband to go in and collect the vehicle and at that point, they said it is ok to drive, and the smoke is not white is black , so very confusing things said to different people. They have done something to my car and on top of all the bill they tried to invent problems. It is not right and not what I expected from the big Jaguar Land Rover. You would expect this from small garages but I now confirm that if the staff in there at Jaguar is raising the shoulders and don’t know what they have done, how can I trust the services? It never done smoke and it didn’t had a problem, even the driver said is all on green when bringing the car home. So overnight these things cannot happen. I need this to be looked into, and will take this further as much as needed as I need justice for all the stress and the disaster that happened to me and our car.

Dropped my car off and had booked a courtesy but then had to wait a further 25 minutes as it had no fuel. The car was rather uncared for with sticky finger marks on the steering wheel and main Consul. It only had 6k on the clock and looked like it had been well used! I was asked if I wanted my car washed which I said yes to. I was called at 5pm to pick up the car, I arrived at 5.35pm and told to sit in the waiting area. Another customer came in and got seen to straight away (male). I have always struggled as a female Range Rover customer to get any level of quality service. I waited until 6.15pm and was told that there was only one person sorting out the cars. Mine was due to come to the tunnel for pick up but never arrived. It was parked outside the front, it was sleeting at the time and not washed.The fact that another customer came in was given preferential treatment and I noticed his Range Rover Sport had been washed is not good customer service. I may be a female customer but expect the same level of service as everyone else! Buying the car was one long drama and if I could go somewhere else I would.

Dear whomeverI would like to raise a formal complaint about the dreadful service I have yet again received at Lookers, Aston Clinton.Please let me know how I am to proceed.KarenMrs Karen ForsterA VERY unhappy customer

I have already made a complaint about receiving a vehicle with a fault after a full service requiring me to return with the vehicle next week. Your response is that you will respond in 14 days. This is not acceptable. I would suggest a response within 24 hours would be more productive.

Yesterday I took my vehicle to Lookers Aston Clinton for a service. When I got it home I noticed that the rear parking alarm was not working. I found this out by having a near accident reversing. I am bringing it in on Tuesday 24th and having to wait 2 hours to have it checked. Why was this car allowed to leave the dealership without being checked. I live 25 miles away. As you can imagine I am not at all pleased Richard Draycott NM24NFV

Hi, I brought a Jaguar F Pace 18 months ago.The car has done only 10000 mile and the engine management light has come on.Called today and the earliest I can be fitted in with a replacement car while it’s checked is twelve weeks.I have asked if I can book in and wait while it’s plugged into the ECU and was told this is not possible.For a premium brand car it is very disappointing, leaving me with not a lot of options.

I purchased a Jaguar XK (reg MW63 KVR) from you on 15 November. On 19 November I had the car inspected by an independent Jaguar specialist (Swallows Jaguar), as I told you before the sale that I would do, to confirm that the car is of satisfactory quality and as described. The inspection revealed that there were some pre-existing issues with the car. I reported these issues to you by email on 20 November. You agreed that the drop links were defective and agreed to cover the cost of that repair to be carried out by Swallows, which I have not yet had done. You disputed some of the specialist’s findings regarding rear suspension components and asked for further evidence which I have now provided. You also agreed to cover the costs of a further diagnostic of the supercharger, which I have had done.To date I have provided you with:1. The independent specialist’s written inspection reports2. The detailed repair quotations3. Photo evidence of the failed rear suspension components4. Confirmation, following further diagnosis, that the supercharger nose cone bearing is defective and supporting video evidenceThe specialist has confirmed that:• The rear drop links needed replacing (which you have accepted).• The additional suspension components (track rods and lower arms) show significant deterioration, need replacing, and would be reasonable grounds to fail an MOT in their current state.• The supercharger nose cone requires replacement due to a mechanical fault.• These issues were pre-existing and reasonably should have been identified during the inspection and MOT carried out by your workshop shortly before handover.Given these findings, I am requesting that you:1. Cover the full cost of repairing all suspension defects identified as urgent: drop links, track rods, and lower arm – not just the drop links only; and2. Cover the full cost of replacing the failed supercharger nose cone, as diagnosed by the specialist.These defects were present at the point of sale and therefore the vehicle did not meet the requirements of the Consumer Rights Act 2015, specifically satisfactory quality and fitness for purpose.I appreciate that there are some items marked as advisory or preventative maintenance on the specialist’s estimates (specifically the anti-corrosion treatment, brake discs, caster arm bushes, and the preventative maintenance relating to the water pump). I do not expect you to cover these costs.I would prefer to resolve this directly with you, without escalation. Please let me know by Friday 5 December how you would like to proceed. If I have not had a satisfactory response from you by then I will refer the matter to the finance company, who are jointly liable under the Consumer Credit Act 1974, and I will consider exercising my short-term right to reject the vehicle should the defects remain unresolved.I hope we can resolve this amicably and quickly.