I agreed my purchase on the Tuesday with agreement of work to be done and items to be included. However, on collection 10 days later the new Jaguar floormats and boot liner had been forgotten. It took a further 10 days to finally receive these items and felt like I had to chase for them.

easy to do what i needed to kept up to date with the progress of the servicing of my vehicle. did not like the attempt to 'upsell' to a 112K service the day before dropoff. my vehicle has done 72.5 k

Generally a very good experience, good communication during the day. However, I have still not received the video health check carried out on my car. I have reminded the dealership but still have received nothing.

Nominated service assistant was brilliant, he kept me updated about the progress of my service and when he realised there would be a delay he called me promptly.

Rob Newbold had met us on the day we vivited the showroom for the first time, he then led us through the options and located the car that matched our requirements. Prior to collection, the paperwork was completed ahead of the appointment, so very little required to be done in the showroom, apart from a signature; the finances sorted and communication to complete these was good. The vehicle was presented in it's own 'garage', ready to go. Rob guided us through the the controls and equipment. There was also a chat with Rob to explain how we had arrived at the best option for selling our old vehicle; Rob was interested as it allowed him to have a better view for future customer options. An unexpected, but welcome event was the presentation of flowers to my wife prior to us leaving in our new Jaguar. The car is excellent, thank you Rob.

Easy to navigate Always informative and very helpful and friendly

Rob was informative and very helpful, the vehicle was very well presented and the hankver an easy and pleasant experience

Very simple to navigate the online check-in service. Communication both when booking the service/mot and when updating me on progress was excellent. Staff members were accessible, professional and open.

Simple check in process, but I did receive repeated messages after I had checked in. Everything done on time and clearly explained. Good facilities.

All staff hel[ful, my salesman, Rob Newbold was especially helpful and friendly