I have already made a complaint about receiving a vehicle with a fault after a full service requiring me to return with the vehicle next week. Your response is that you will respond in 14 days. This is not acceptable. I would suggest a response within 24 hours would be more productive.

Yesterday I took my vehicle to Lookers Aston Clinton for a service. When I got it home I noticed that the rear parking alarm was not working. I found this out by having a near accident reversing. I am bringing it in on Tuesday 24th and having to wait 2 hours to have it checked. Why was this car allowed to leave the dealership without being checked. I live 25 miles away. As you can imagine I am not at all pleased Richard Draycott NM24NFV

Hi, I brought a Jaguar F Pace 18 months ago.The car has done only 10000 mile and the engine management light has come on.Called today and the earliest I can be fitted in with a replacement car while it’s checked is twelve weeks.I have asked if I can book in and wait while it’s plugged into the ECU and was told this is not possible.For a premium brand car it is very disappointing, leaving me with not a lot of options.

I purchased a Jaguar XK (reg MW63 KVR) from you on 15 November. On 19 November I had the car inspected by an independent Jaguar specialist (Swallows Jaguar), as I told you before the sale that I would do, to confirm that the car is of satisfactory quality and as described. The inspection revealed that there were some pre-existing issues with the car. I reported these issues to you by email on 20 November. You agreed that the drop links were defective and agreed to cover the cost of that repair to be carried out by Swallows, which I have not yet had done. You disputed some of the specialist’s findings regarding rear suspension components and asked for further evidence which I have now provided. You also agreed to cover the costs of a further diagnostic of the supercharger, which I have had done.To date I have provided you with:1. The independent specialist’s written inspection reports2. The detailed repair quotations3. Photo evidence of the failed rear suspension components4. Confirmation, following further diagnosis, that the supercharger nose cone bearing is defective and supporting video evidenceThe specialist has confirmed that:• The rear drop links needed replacing (which you have accepted).• The additional suspension components (track rods and lower arms) show significant deterioration, need replacing, and would be reasonable grounds to fail an MOT in their current state.• The supercharger nose cone requires replacement due to a mechanical fault.• These issues were pre-existing and reasonably should have been identified during the inspection and MOT carried out by your workshop shortly before handover.Given these findings, I am requesting that you:1. Cover the full cost of repairing all suspension defects identified as urgent: drop links, track rods, and lower arm – not just the drop links only; and2. Cover the full cost of replacing the failed supercharger nose cone, as diagnosed by the specialist.These defects were present at the point of sale and therefore the vehicle did not meet the requirements of the Consumer Rights Act 2015, specifically satisfactory quality and fitness for purpose.I appreciate that there are some items marked as advisory or preventative maintenance on the specialist’s estimates (specifically the anti-corrosion treatment, brake discs, caster arm bushes, and the preventative maintenance relating to the water pump). I do not expect you to cover these costs.I would prefer to resolve this directly with you, without escalation. Please let me know by Friday 5 December how you would like to proceed. If I have not had a satisfactory response from you by then I will refer the matter to the finance company, who are jointly liable under the Consumer Credit Act 1974, and I will consider exercising my short-term right to reject the vehicle should the defects remain unresolved.I hope we can resolve this amicably and quickly.

I was disappointed that my booked in time of 9.40 was not when work was actually likely to take place.I cannot check that the work was done, but take it on trust that it was. I cannot look underneath the car at the rear differential pinion seal.Otherwise thanks for doing the work.

Car came up with Faults, contacted Lookers about a diagnostic check of the vehicle, Lookers confirmed they would book the car in on a certain date and give a courtesy car whilst mine was being looked at. Arrived on the said date, only to be told that it was not booked in!! They said they could do the car on that day as they were able to, but were unable to offer the courtesy car previously advised. They did however get a driver to drop me home. A Vehicle health check was undertaken which identified other items that needed doing to the car which i was already aware of (cracked window screen). But no real answer was given when i contacted them the next day to see if the found the reason for the fault coming up in the first place. I was told it would need 4hrs of additional diagnostics at a cost of over £1000, which when i challenged changed to £699 within 30 seconds!!. No manager was available to talk to, or have a discussion. Contacted them the next day and agreed i would collect the car the following day as the service supplied was terrible, the guy i spoke with said the car would be cleaned ready for collection the following morning at the agreed time. When i collected the car at the agreed time, i was told that it had not been cleaned as agreed and if i wanted it doing i would have to wait. By this time i had totally had enough of this company's service and paid £270 for a check which has really given me nothing. Complete let down and service by most of the staff on the phone totally useless

Customer vehicle is in with branch - has been in since Wednesday 12.11. Mr Folliard has had no call to say what is happening with vehilce ( booked for diagnostic) then was told the vehilce would be checked over Monday Morning and someone would call before Lunch - customer received no call or email. still not sure what is happening .

I am still waiting for a refund on my I pace jaguar km 69 Kyle have contacted you now on 5 occasions and have still had no reply or any contact with anyone why does this take so long I think now is the time I contacted my solicitor to resolve this

To whom it may concern,I have not received a reply from the dealership, and the problems that occur with my car still have not been resolved. Please advise on what can be done to resolve this issue.RegardsElliot---------- Forwarded message ---------From: Elliot GreenDate: Tue, 23 Sep 2025 at 13:00Subject: Urgent: Unresolved Warranty Repairs and Poor Service ExperienceTo: Neil Day,Neil,I am writing to formally express my deep disappointment regarding the ongoing issues and lack of communication surrounding the warranty repairs for my vehicle, which I purchased in April.Shortly after taking ownership, I noticed several faults with the car, including a malfunctioning wing mirror, charging issues, and a non-functional app that was supposed to be set up. I promptly arranged for these to be addressed under warranty and booked a service date.However, when I arrived at the garage on the agreed date, I was informed that no courtesy car was available (despite this being arranged weeks in advance). I was then assured that you would collect the car from my address and provide a courtesy vehicle. You failed to show up on the original date, stating there were still no courtesy cars available, and again on a second date that was confirmed with the servicing department. Since then, I have received no updates or communication.This experience has left me feeling extremely disappointed and frustrated. I feel that my concerns are not being taken seriously, and the lack of follow-through and communication is unacceptable. I trusted your team to handle this professionally, and I now feel let down by the service I’ve received.To make matters worse, because the car is a hybrid and currently unable to charge, it is costing me significantly more to run than expected. This is a direct result of the unresolved issue and is causing unnecessary financial strain.I would appreciate an immediate update on the status of the repairs and a clear plan for resolving this matter, including the provision of a courtesy car as originally promised. I expect this to be treated with urgency and professionalism.Elliot

My car I pace jaguar Km69kyk was taken to Sytner jaguar garage in Northampton on 11/2/25 and was fitted with a new psd traction battery the vehicle broke down again 29/8/25 and was diagnosed with the same part to be replaced by lookers Aylesbury this was carried out as per my contact mr Lee Walsh’s who told me that as it has been already supplied and fitted by a jaguar landrover site it will be covered by warranty but I will still have to pay upfront and he will refund me as and when he gets reimbursed by the warranty this was paid for by my credit card 5 weeks ago now I have contacted your customer service on the12/9/25 and 22/9/ 25 phoned Lee Walsh e on the 30/9/29 no call back and also called 1/10/25 still no can back and again I called today and was promised a call back but again no response from him at all I have now contacted my credit card company and the will refund me and then put a dispute in to you can somebody please deal with this and refund my £714.42p on invoice 02997or doc 21354985 so I don’t have to confirm my complaint via barclaycard very disappointed in such a high profile top of the range service garage like lookers for the lack of contact with a customer please can you deal with this asapChris Powell 07375047604