On numerous occasions (more than three) the phone to the sales team was not answered after 5 minutes - this is a system problem within the organisation
Verified User
•
Mar 6, 2023
5.0/5
5.0/5
Just wanted to thank Charles Howard for everything from start to finish. Clear lines of communication, everything promised was delivered. A great experience.
Verified User
•
Mar 3, 2023
5.0/5
5.0/5
It was very pleasant waiting in waiting area whilst my car was being serviced will definitely be using Lookers again for my next service.ThanksS binfield
Verified User
•
Mar 1, 2023
4.0/5
4.0/5
The paperwork transposed the actual mileage on the vehicle, meaning all Lookers paperwork incorrectly states the vehicle mileage on the date the work was undertaken.
Verified User
•
Feb 28, 2023
4.0/5
4.0/5
The work took too long but I know they’re short staffed. Not as good as it was. Whilst I was there a member of staff was told off by a new young lady staff member on the desk. Not professional.
Verified User
•
Feb 23, 2023
5.0/5
5.0/5
I was initially offered a 48-month PCP on the website, but it then transpired they could not offer longer than a 36-month. That aside, all good.
Verified User
•
Feb 8, 2023
5.0/5
5.0/5
Charles Howard was very attentive nothing was too much and his attitude has not changed after the sale. Excellent service
Verified User
•
Jan 30, 2023
5.0/5
5.0/5
I had to call the dealership to receive an initial update circa 10 days after they had taken in my car. Also, whilst the inside of the car was immaculate when I collected it, the outside was very dirty.
Verified User
•
Jan 24, 2023
5.0/5
5.0/5
Amazing service Charles was amazing and helpful and love my new car
Verified User
•
Jan 23, 2023
5.0/5
5.0/5
Only improvement would be a shopping mall opening next door!
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
On numerous occasions (more than three) the phone to the sales team was not answered after 5 minutes - this is a system problem within the organisation
Verified User
•
Mar 6, 2023
5.0/5
5.0/5
Just wanted to thank Charles Howard for everything from start to finish. Clear lines of communication, everything promised was delivered. A great experience.
Verified User
•
Mar 3, 2023
5.0/5
5.0/5
It was very pleasant waiting in waiting area whilst my car was being serviced will definitely be using Lookers again for my next service.ThanksS binfield
Verified User
•
Mar 1, 2023
4.0/5
4.0/5
The paperwork transposed the actual mileage on the vehicle, meaning all Lookers paperwork incorrectly states the vehicle mileage on the date the work was undertaken.
Verified User
•
Feb 28, 2023
4.0/5
4.0/5
The work took too long but I know they’re short staffed. Not as good as it was. Whilst I was there a member of staff was told off by a new young lady staff member on the desk. Not professional.
Verified User
•
Feb 23, 2023
5.0/5
5.0/5
I was initially offered a 48-month PCP on the website, but it then transpired they could not offer longer than a 36-month. That aside, all good.
Verified User
•
Feb 8, 2023
5.0/5
5.0/5
Charles Howard was very attentive nothing was too much and his attitude has not changed after the sale. Excellent service
Verified User
•
Jan 30, 2023
5.0/5
5.0/5
I had to call the dealership to receive an initial update circa 10 days after they had taken in my car. Also, whilst the inside of the car was immaculate when I collected it, the outside was very dirty.
Verified User
•
Jan 24, 2023
5.0/5
5.0/5
Amazing service Charles was amazing and helpful and love my new car
Verified User
•
Jan 23, 2023
5.0/5
5.0/5
Only improvement would be a shopping mall opening next door!