Excellent service, polite staff.

All very seemlessStaff where very good and all issues dealt with

Happy with the technical fix and the interactions I had with the customer service staff. However, I believe the turnaround time could have been better. Given the experience last time when my car was with you for 3 weeks, I had specifically requested that all relevant information be provided to my service company upfront to avoid back-and-forth.Additionally, proactive communication regarding the status would have been appreciated. I only received an update when I called and despite being told I would be contacted with further information, I never received a follow-up call.

Easy to use.Good service. Polite staff. Easy booking system

Kept me informed, did what you said you'd do and provided a polite, friendly and efficient personal service.

Did what was required efficiently and on time - thank you.

I agreed my purchase on the Tuesday with agreement of work to be done and items to be included. However, on collection 10 days later the new Jaguar floormats and boot liner had been forgotten. It took a further 10 days to finally receive these items and felt like I had to chase for them.

easy to do what i needed tokept up to date with the progress of the servicing of my vehicle.did not like the attempt to 'upsell' to a 112K service the day before dropoff. my vehicle has done 72.5 k

Generally a very good experience, good communication during the day. However, I have still not received the video health check carried out on my car. I have reminded the dealership but still have received nothing.

Nominated service assistant was brilliant, he kept me updated about the progress of my service and when he realised there would be a delay he called me promptly.