Nice environment happy helpful staff.

I have had company cars for the last 15 years and this was my first private purchase. The team at lookers looked after me from the very beginning and offered me a superb service. They were patient and really offered me all options available to suit my circumstances. I couldn’t be happier and absolutely love my car.

Very efficient booking experience for the initial service and follow up work. Megan was extremely clear and helpful on the follow up work along with keeping me up to date throughout the experience. I live 2.2miles from a Grange garage but travel to Lookers in Aylesbury from Welwyn Garden City because the service is that exemplary.

Good to have coffee available again. Table magazines are a bit dated.

My wife an eye were blown away by the service by the whole especially Paul Carter who juggled appointments to meet to revised plans and presented vehicle & its functions brilliantly.

the lady Megan was and kept me up to date with everything that was going on with my car she was brilliant very good customer dealings thx

Yes. There is a squeak coming from under the car when the brake pedal is depressed. I have asked for this to be investigated at a prior service and on this occasion. I was told the car had had a road test, and it could not be detected, unsurprisingly! It needs a technician to depress the pedal and a colleague to be under the car to detect it. Hopefully next time!

I do not live near the Dealership so have to wait for my car to be returned - 5 hours. Having a vending machine with some snacks would be very welcome as I am not aware of anywhere close to get something to eat.

The video of the state of the tyres and brakes was indistinct and the commentary was barely audible over the noise from the rest of the workshop. I think it was a waste of your mechanics time and mine.

Ryan in service was very courteous and kept me informed of what was happening. Waiting for two and a half hours seemed too long for an MOT, car wash and wiper blade replacement.