Really enjoyed the experience

The rear view camera of my XE stopped working due to a damaged wiring harness in the boot area. This is a known issue with XE models MY19, and resulted in a Safety Recall H445 by Jaguar USA, but not Jaguar UK. I had a conversation with Mr Andrew Johnston who raised the issue on my behalf with Jaguar Customer Service, who agreed the wiring harness could be repaired at no cost to me. I arranged with the service manager, Mr William West to have the work carried out. Thanks to Mr Johnson and Mr West the repair was carried out swiftly and effectively. With todays attitudes, it is nice to find a such a great level of Customer Care and Service.

Online was no problem at all Was a better experience than last year as I was told to ask for the new service manager at last service but I did not do waited quite a while without someone asking if they could help me

Easy to use Fast efficient service, much better than last visit

Always get great service

My car was in for a double recall and I was advised to set aside the entire day for the work to be done however it was completed unexpectedly within an hour and a half, however I had already made alternative arrangements.

Appontment made by phone but checked online. Both actions very easy! Easy to make appointment for recall fix and completed on time when promised.

Always friendly staff & professional at all times. Difference with jaguar is I know my car will be handled with care when it’s being serviced or repaired.

Again it was easy to book online.I was also enough options to select. your team were pleasant,and easy to deal with.

Simple efficient process. Excellent customer service.