The option to add additional service did not work as submit button did not submit the form. Trued few times and after removing additional service, it worked. Software update was done quickly as arranged in time

The check-in service was simple to do and the fact that it allowed me to add further information to the mechanic(s) who would work on my car was even better and very satisfying. Exceptional customer service delivered to me by the Service Advisor, Wayne Hamilton, with the successful repair of the fault on my F-Pace to my complete satisfaction. Wayne took his time to go through the whole process with me and explained everything vividly to me answered all questions I posed to my full understanding. He kept me well informed of the progress of work every single day my car was at Lookers West London. In summary, he left no stone unturned in the service delivery to me.

Collection Driver was superb, as was the service reception and communication throughout.

Easy to use system 1st class service from the moment I entered the car park. I needed a space to work while I waited for my cars 1st full service and I was given a whole office to use. So grateful!

Prompt and very professional

The service engineer Mansch was excellent as always. Very welcoming and attentive staff, cleaned car and honest abiut what needed checking

Great service very smooth process

Because there are two excellent managers in the sales and finance department who do their best to cooperate with the customer, and I thank both of them, Damon and Farhad .

Very easy to use. Alison & the team are excellent & do a great job. It's always a pleasure to bring the vehicle in for work knowing it's in good hands. It was good to get my MOT completed before the tax disc needed updating on 1st July. However, the heat shield could not be carried out although it was the main reason that the car was booked in. When I booked it in, there was no request for details of the likely repair. Therefore it was a surprise that it could not be carried out. It means the shield has remained unattached since 10th April. Not the end of the world but would have been good to know earlier.

Easy to use Nicky kept me informed regularly on progress with the service and a big effort was made to get my car ready when I needed it.