Allison the service advisor who looked after me was very professional , kept me informed and had that can do mentality . Great Job

No

The lady who I dealt with ( was it Nicki ) at Park Royal was so helpful. I can’t thank her enough. A great asset to your company. She kept me informed, genuinely cared and was super helpful. That makes such a difference - it really does.

The dealership were very good and Driss Kohli in particular was excellent. Jaguar Finance, on the other hand, were a shambles - they tried to take money when they shouldn’t have and lost electronic paperwork which meant that I had to sign one form (and listing to the associated video 3 times as a result). Driss worked very hard to resolve the issues - if he hadn’t, then I was very tempted to give up. I would seriously question buying another Jaguar car in the future if the finance experience wasn’t significantly improved.

Soon after I left my car with Lookers I received a text to indicate that I could track the status of my car via the provided link however I kept receiving error messages from this despite trying to access this a number of times.Nicky provided me with a phone update on my car later on and was very pleasant and knowledgeable.

Professional service given, thanks

Video kept freezing, unable to hear report .

To be offered a service plan.

Can i please say how good Tony Ferati is. Fantastic to deal with and a credit to the team there at Lookers.All the staff that I met from start to finish were amazing and I will certainly recommend them to anyone that wants to buy a new / approved used car. Its more of an experience rather than simply buying a car and that's why I will go back again.Fantastic team, fantastic service. cannot thank them enough.

Professional worry experience all the way.