Dear Emilly,We are having an ongoing issue since we sold the car to Lookers.First it was with the DVLA that the car had not been changed to the new owner details, please can you look into this and confirm it has been changed?The next thing is the current owner has been going to Halfords and servicing the car in my name and invoices with my credit card info which are being emailed to me. How is this possibe, please can you look into this and come back to me?I would like to forward the Halfrds invoices which has my details and card details, please send me an email address to send it to.Urgent: T13NNH Fpace 300 - now my info is being used at Halfords, my credit card info and invoices sent to me.I would appreciate that this is treated as a high priority.Kind regards,Jackeine Hegnauer

Good morningI am writing to you to advise that we have received a complaint for the below customer. As the customer has contacted us outside of 6 months since purchasing the goods we have asked that they provided us with evidence to aid the investigation.Customer Name: Emma-Jane WalshRegistration: RK68MDNInception Date: 16 September 2022Date Of Complaint: 26 September 2025Goods Details: Jaguar E-PaceNew/Used: UsedMileage At POS/POI: 52665Current Mileage: 85000Agreement Number: 553732244The customer has advised us of the following fault/s ; Upon driving the vehicle from the showroom OC noticed a fault with the rear camera which was not functioning and also identified a coolant issue. OC informed the SD of these problems but did not have availability to inspect the vehicle for 10 months from purchase date, OC queried their warranty but was advised that electrical faults are not covered and OC would be liable for the repair costs despite camera not working since the collection date. OC took the vehicle to an independent garage for repair where two new cameras were fitted but the issue persisted. The garage were ultimately advised the problem was electrical fault and required programming by jaguar.At this time we do not need any further information from you. If we require information we will contact you again. The customer may contact you to obtain information, please endeavour to provide this to them where possible.Please note, should the customer provide us with evidence this will be assessed to determine our responsibility.This email is intended only for the above addressee. It may contain privileged information. If you are not the addressee you must not copy, distribute, disclose or use any of the information in it. If you have received it in error, please delete it and notify the sender.Jaguar Financial Services and Land Rover Financial Services are trading styles of Black Horse Limited.Black Horse Limited. Registered office: 25 Gresham Street, London EC2V 7HN.Registered number: 661204 England and Wales.Authorised and regulated by the Financial Conduct Authority.Jaguar Contract Hire and Land Rover Contract Hire are trading names of Lex Autolease Limited;Lex Autolease Limited: Registered Office: 25 Gresham Street, London, EC2V 7HN.Registered Number: 1090741 England and Wales.Authorised and regulated by the Financial Conduct Authority for credit related regulated and insurance mediation activities.

Dear Mo,I am writing to formally request the return of the above vehicle registration , which I purchased from your West London on Tuesday 23 Sept 2025.The vehicle does not meet the standard I would reasonably expect for the following reasons:• Mechanical faults or defects which were clearly visible at the test drive (which were explained by you as mimor and needing a system reset), and being present three weeks later after the handover and vehicle preparation you mentioned.Under the Consumer Rights Act 2015, I am entitled to reject goods that are not of satisfactory quality, not fit for purpose, or not as described. The issues I have identified constitute grounds for rejection of the vehicle.Additionally, as this purchase may constitute a distance sale under the Consumer Contracts Regulations 2013, I am exercising my right to cancel within the 14-day cooling-off period as set out in Section 6 of your Terms and Conditions.The vehicle's condition represents a breach of our sales contractvas tou explicitlystated that all alerts had bern resolved in the three week period, and I am therefore rejecting the vehicle and seeking a full refund.I request:1. A full refund of the purchase price of £35,0002. Arrangements for collection of the vehicle at your expense3. Confirmation in writing that you accept this returnI have driven approximately 200 miles since collection, which is within reasonable limits for inspection and establishing the vehicle's condition and characteristics.Please confirm receipt of this letter and advise of your proposed resolution within 7 days. I look forward to your prompt response.Yours faithfully,Paul

The option to add additional service did not work as submit button did not submit the form. Trued few times and after removing additional service, it worked.Software update was done quickly as arranged in time

The check-in service was simple to do and the fact that it allowed me to add further information to the mechanic(s) who would work on my car was even better and very satisfying.Exceptional customer service delivered to me by the Service Advisor, Wayne Hamilton, with the successful repair of the fault on my F-Pace to my complete satisfaction. Wayne took his time to go through the whole process with me and explained everything vividly to me answered all questions I posed to my full understanding. He kept me well informed of the progress of work every single day my car was at Lookers West London. In summary, he left no stone unturned in the service delivery to me.

Collection Driver was superb, as was the service reception and communication throughout.

Easy to use system1st class service from the moment I entered the car park. I needed a space to work while I waited for my cars 1st full service and I was given a whole office to use. So grateful!

Prompt and very professional

The service engineer Mansch was excellent as always. Very welcoming and attentive staff, cleaned car and honest abiut what needed checking

Great service very smooth process